Resolved! Knowledge "Ask a Question" functionality in Service Portal
In the platform, the "Post a Question" option allows you to pick a Knowledge Base to add the question to.However, in the service portal, that option is not available. Should it be?
Forum Posts
Flow Designer "IF / ELSE" flow logic issue
I've been wrestling with an issue in Flow Designer for several days and will post several questions on this topic. For this post, I setup a scenario to better understand how Flow Designer is supposed to work. See screenshot below. Refer to 3.3.1. If...
The Request state doesn't change to closed after stage is closed
Hello,I'm working on a simple flow where it creates a task. Once the task is closed, then it should close he RITM as well as REQ. The challenge is even though the task is closed and I created an update action as well as stage to closed them, still th...
Resolved! How can I change the date format, when I use the API rest to consult a table.
Hi guys, I need to change the date format when I consult a incident using an API I've already changed the format on the plataform. to dd/mm/yy but when I consult the format is dd-mm-yy. Result API: Can you help? Thanks Gustavo Petta.
email formatting gone in comments?
Hello Everyone,I encountered the following issue when using case comments for customer updates.When using comments for updating customer in rich text, all the format and embedded images are OK when they reach the customer email client.The problem is ...
Resolved! Record not found issue after submitting record producer
Hi , I have created a record producer for a custom table, i have found the issue that when i impersonate as other user and submit record producer form in portal, it is showing as record not found for the impersonated person who has not having admin r...
Resolved! OAuth Entity Scopes
Hi, **Disclaimer I am by no means an expert in OAuth** I am currently integrating with some of the Microsoft Threat Protection and 365 Defender APIs. Running a 365 Defender Advanced Hunting query requires permission AdvancedHunting.Read.All which the...
Resolved! How to display Approver name of RITM in Service Portal
Hi everyone! We've been doing a lot of changes in our Service Portal and one of these is to display the approver name of the RITM so that users without ITIL role can see who's the approver of their RITM. This can be found on sp_instance_table. I trie...
Password protect on Excel export
Hi, We have a requirement to set the password protect on the 'Excel export' from ServiceNow. Hopefully this is possible by modifying the Context Menu [sys_ui_context_menu] but I am not certain how to tackle this. Any assistance would be greatly app...
Upload single attachments
I have a widget to upload attachments (here's the HTML part) where I'm trying to force the user to be able to upload a single file at a time but it keeps taking multiple ... why?? <div ng-if="!no_attachments"> <label class="field-label" title="...
Resolved! Scaffolded "empty" custom component error on local machine: Uncaught ReferenceError: process is not defined
I'm trying to get set up to build a custom component for UI Builder, however when running the scaffolded component I get the error message below in the browser console. If I added buttons or checkmarks into the view (in index.js), they render in the...
Resolved! How to hide a catalog item from search but not the catalog itself?
Hello everyone, On our Portal we have a catalog called Links which houses a ton of content items that lead to various things (applications, department homepages, etc.). We have created a category called *Essential* which contains duplicate content it...
Metric Table Security Access
Hi Community!We have run into an access issue. It occurs when a report viewer is attempting to drill down or view a list report that was built using the Metric [metric_instance] table. We built a database view using the Metric table and then a dashbo...
Resolved! How to trigger a notification through a business rule
How can we trigger email notifications through the script - Business rules
Resolved! How request.setRequestBody() work in rest mesaage
setRequestBody(String body) Sets the body content to send to the web service provider when using PUT or POST HTTP methods. When you set the body content using this method, variables in the body are not substituted for parameters from the REST messag...
