I have some ~20 CIs in the cmdb_ci_pc_hardware class, that are marked as duplicate and have a reference to master CI, using the duplicate_of field that's pointing to the correct master. However, the Duplicate task to handle these CIs seems to be miss...
Hi We want to be able to send surveys to visitors (WSD Module) visiting our site. Since these visitors are unauthenticated and not part of SN sys_user table, we are unable to apply a trigger condition that sets the repeat interval to 90 days for the ...
Hi, we have created a custom table for creating tickets from inbound email, in the custom table we want a email option , like this shown below please provide solution on how to implement this function in custom table.
Hello, I have a record producer with a reference variable to the locations table. I have a simple filter built, and when setting the order by, it is not working. Any ideas on how to make this work? This is the type specifications for the variable on ...
Hi, I have a flow designer whenever i save or published For each is deleted and it says No data available. I am getting Array object from a Sub flow and when putting in a For each to read the data, it works one time after a while For each gets e...
Any real good benefits of using remote tables? Looking for real use cases of using remote tables.
Hi All - I need active users per month not the current active users in the system. I know that we can report on the user table by last login date but I want the history information of the users who has been active previous month and not active now. ...
Hi Team, Can anyone please show me how to put a if condition to check assigned to field on the task is empty or not before create a event in Default SLA FLow? need if condition at highlighted Section to check assigned to is empty or not. if empty par...
Hi All, When we search the keywords(meta) of knowledge article in service portal end the related article is available only for English language. when the language is set to "English", it is working fine. When the language is set to "French" the searc...
Is it possible to move all configuration changes in the platform to GitHub so that when we clone over an instance, we don't need to worry about losing changes? Note, I know this is possible for scoped application via Studio, but I'd like to know if i...
Hi team, I had a requirement to copy some fields from one mrvs to another mrvs within catalog task. So I had created a custom variable with UI macro which uses g_form.setValue & JSON.stringify to set data in destination mrvs. The macro works but it r...
I am displaying the contents of the description field within the Service Portal so our customers can see everything that is in the ticket that helps them see everything is correctly recorded. The issue that I have is that the field shows as one solid...
We have a service catalog list collector variable created from a select box using the procedure outlined here; https://www.covestic.com/blog/servicenow-tips-making-list-collectors-useful/. We want to sort the resulting list collector options by the ...
Hello, I have a Portal Widget that I am developing. There are a number of select fields that I have added. The widget also has a button field. I am able to successfully send data from HTML to Server on button submission. What I need now is to pass da...
Hi, I have the below code in email script. when I click the approve or reject button it is not working but when I click control and click it is working. please let me know what is wrong here. var apButStr = '<div><a href="mailto:now05@service-now.com...
