Redirection after crating an order guide
Hello, After submiting an order guide, we are redirected to page of request (REQXXXXXX), i want to be redirected to the page of service(SRVXXXXXX), there is a way to do this ? Thanks u .
Forum Posts
Resolved! Is there a way to prevent hr case to assign to the person who opened it?
Hello, There is an OOB automatic assignment of HR Case to a member of group who has the least task. But I notice that the case can be assigned to the same person who opened it. Is there a way to prevent this? Thanks so much. Appreciate all the help.
Resolved! Records are shown only after refresh in Workspace
Hi All, I am creating 4 incident tasks when an incident is created as per the condition using flow designer. This works well but the tasks are shown only after manual page refresh in the agent workspace. Is there any idea to do auto refresh? Thanks i...
Resolved! Pass variables from one transform map into Another within a data source
Hi Guys, I am inserting records to three tables using three transform maps, but I want to have the sys_id of the first record to be passed to the second transform map, as that is the child of of the first one. Any idea how can I do this? All these tr...
Resolved! GlideRecord initialize()
I find script includes to generate initialize() automatically and read that it is called as constructor when you create script include the object with a new operator. Is it not the same for creating new GlideRecord? As initialize() being called for o...
Resolved! Open an UI page when a button is clicked on form
Hi, I have created a UI page and I created an UI action button on the form as well My requirement is when the Form button is clicked it should open the UI page in a new Window is it possible Thank you
Resolved! Is there any way where we can export a pivot table of a report into xlsx or csv format
Hi Everyone, thanks in adv, I have a requirement to export Pivot based reports to excel sheets. Is there a way where this can be achieved in service now other than getting the list data and manually creating the pivot. Please let me know if there is ...
Resolved! Flow Designer - Create Task Action getting Error
Hi All, I've created a flow that calls several subflows. This executes on insert of a record in a custom application. We are getting end users to create the record on the portal via a record producer. The first few steps are executing as expected,...
Resolved! RITM not closing when SC_task is closed
I have a workflow that is generating multiple RITMS and SC_tasks from a list collector. Many thanks to @Brad Bowman for helping me get this completed using a workflow script. A RITM is created with the master collection of apps requested and a sepa...
SSO Configuration via MID Server
Dear Team. Is it possible to configure SSO via MID Server? Our client has a SSO Agent. Here is our client's SSO Architecture below.
How to add a print button on a service portal page
Hi , I have a requirement to add the "Print" button on the Service portal page if any user opens his requests he should get a print button on the top of the page and when he clicks on the print button he should be able to print all his request de...
Resolved! Custom field on Compose tab in Agent Workspace
Hello dear Community, Our client's Case Management process requires Agents to provide an update type for any updates they do to a Case. We have supported this functionality by adding a select box with the update types. In the IT Expert Interface this...
Resolved! How to get a Text box when a checkbox is selected in a service catalog
Hi I have a requirement to get a Text box displayed when an Checkbox is selected how can i achieve this in service catalog T
Identification Error: NO MATCHING ATTRIBUTES
Hello friends, I was testing the Identification payload against the cmdb_ci_win_server table which has below identifier entries: 1. Serial number against cmdb_serial_number 2. host_name against cmdb-ci-win_server. 3. fqdn against the cmdb_ci_win_ser...
Resolved! Workflow().broadcastEventToCurrentsContexts(gr, 'update', null) is not starting the Workflow
I have a custom choice in the sc_task if that choice is selected the workflow is stopping if the task state is change to closed cancelled(custom choice) I have created a BR on sc_task to start the work flow again i have used Workflow().broadcastEven...