Age of an instance???

divvi_vamsi · ‎06-05-2017

How can we find the age of any service-now instance???

Thanks

Divya

shruti_tyagi · ‎06-05-2017

Hi Divya,

You will not find this information in stats page. Check created date of properties instance_name and instance_id. This date should be accurate when instance id and name was created.

You can find these properties under System Properties: Search for names instance_name and instance_id:

View solution in original post

Pradeep Sharma · ‎06-05-2017

Hello Divya,

Can you provide some additional details on what you are trying to accomplish? Details are encouraged

divvi_vamsi · ‎06-05-2017

I am actually looking for how long the instance is existing irrespective of any upgrades made on top of it.

Sashi K1 · ‎06-05-2017

If you would like to verify age of current version that you are using then try 'stats' from left nav.

If you would like to know when an instance is provisioned for the first time for your company, your SAM (Account Manager) could provide you that information.

divvi_vamsi · ‎06-05-2017

I found something like below in database connection pool. But is that the age of the instance or just the database connection that is initiated at the beginning of instance provisioning. Or is this the only way to get the approximate age of the instance?