Agent Workspace: business elapsed percentage showing as decimal instead of progress bar in SLA

Saranya VS
Giga Contributor

‎08-05-2019 05:55 AM

Hi,

The 'Business elapsed percentage' field showing as decimal instead of progress bar in SLA list view. Is there any other settings to be done for progress bar view. I am facing issue only is Agent workspace list view. The same field in task_sla table is showing as progress bar only. Please assist.

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Lucas Pereira1
Kilo Expert

‎01-14-2021 09:43 AM

Helo Saranya! 

Were you able to resolve this?

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Khalnayak
Tera Guru

‎02-08-2021 05:26 AM

I have the same problem 😞 any workarounds to this?

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Stefan K_
Tera Expert

‎02-18-2021 01:49 AM

Same problem here also, in Paris version.

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Sandhya Bellann
ServiceNow Employee
ServiceNow Employee

‎02-18-2021 08:03 AM

Please refer - https://hi.service-now.com/kb?id=kb_article_view&sysparm_article=KB0953779

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