AI Search Indexed Sources are not fully processed. I clicked on Index all tables and it's stuck at not started. What kicks it off?

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‎04-20-2022 02:39 PM

We just turned on AI Search and navigated to look at the delivered search indexes.  All 4 had a message that '  Indexed Sources marked with this icon have never been fully processed. Edit each and click Index All Tables to ensure the content is available to be searched'

I went in and chose to index all tables.  Now the it has been sitting in a ingestion state = 'not started'

What causes this to kick off?  Is there a job that I can kick off? 

 

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Gerard Dwan
ServiceNow Employee
ServiceNow Employee

‎05-02-2022 12:40 PM

Hi Nancy, 

The initial indexing may take a little while to catch up, but should otherwise have an incremental run every 30 seconds. There is nothing that you need to do to kick off the job. 

If you're not finding this to be the case in your instance, please open a case with support. 

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Gerard Dwan
ServiceNow Employee
ServiceNow Employee

‎05-02-2022 12:40 PM

Hi Nancy, 

The initial indexing may take a little while to catch up, but should otherwise have an incremental run every 30 seconds. There is nothing that you need to do to kick off the job. 

If you're not finding this to be the case in your instance, please open a case with support.