We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

AI search "suggested result" on portal not working.

nebiata
Tera Expert

On the service portal, I search for a printer

nebiata_0-1688581514974.png

Next page I get a suggested result page and click request.

nebiata_1-1688581627211.png

If I go back home and search again for printer, I supposed to see printer under "Suggested result". I am not able to see anything under "Suggested result". 

 

under autocomplete suggestions related lists, the following are set.

 

nebiata_2-1688581836993.png

Thank you

0 REPLIES 0