AI search "suggested result" on portal not working.

nebiata
Tera Expert

On the service portal, I search for a printer

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Next page I get a suggested result page and click request.

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If I go back home and search again for printer, I supposed to see printer under "Suggested result". I am not able to see anything under "Suggested result". 

 

under autocomplete suggestions related lists, the following are set.

 

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Thank you

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