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05-28-2025 02:27 AM
We were doing a POC on AI Search adoption and the prerequisites were already enabled on our instance and during our exploration we learnt that the current Global search in our instance was using Zing search, which is non-AI search and we wanted to replace it with the AI Search...
We additionally found that there is a migration tool that is provided that can assist in migrating the ZInf Search to the AI search, thereby creating the Indexed sources, Search sources, Search Profile and the Search application,
however when we undertook this journey, we landed in a showstopper while running the migration process.
When we selected the related Zing search to progress with the migration, received the below error and the migration failed.
Don't seem to find a way around this or any community post with concrete answers around it.
Any direction in this would help to progress this use case...
[Converter] Error: Table: problem is expected to create an Indexed Source only through the "AI Search Index Sources" plugin. Please activate this plugin before running the migration job
Solved! Go to Solution.
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06-17-2025 03:24 AM
Just to update here,
We entitlement was given to 'AI Search Index Sources' in ServiceNow store and 'Advanced AI Search Management Tools' was additionally installed
Post that the error to upgrade “AI Search For Next Experience” was resolved and the Migration tool was able to work
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06-08-2025 01:18 PM
@Wasif Have you activated sn_aisearch_global
? We haven’t activated AI Search Index Sources explicitly, but we were still able to migrate from Zing to AI Search. I'm sharing a document that should be helpful for you! https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/ai-search/ta...
Rampriya S
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06-17-2025 03:26 AM
We had earlier followed the sme step of steps, where we ended up in getting that error!
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06-17-2025 03:24 AM
Just to update here,
We entitlement was given to 'AI Search Index Sources' in ServiceNow store and 'Advanced AI Search Management Tools' was additionally installed
Post that the error to upgrade “AI Search For Next Experience” was resolved and the Migration tool was able to work
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07-10-2025 02:40 AM
The store app has been updated to include com.glide.ais.index_sources as a dependency now (as of 4.0.6)
Go to the store: AI Search For Next Experience - ServiceNow Store
Entitle to the app
Update on your instances