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04-10-2020 02:48 PM
I'm trying to upgrade one of the apps we installed from the store, but when I go to the "All Applications" page, I get this message and the screen refreshes itself every 10-15 seconds:
The update set it is referencing has been committed. It is an update set that was developed in the application scope of this app I'm trying to upgrade.
I saw these other posts about this error:
https://community.servicenow.com/community?id=community_question&sys_id=4c22fea6db1f3b0023f4a345ca96...
https://community.servicenow.com/community?id=community_question&sys_id=37bfb450dbb3bb4813b5fb243996...
https://community.servicenow.com/community?id=community_question&sys_id=4ad8f571dbc7c85023f4a345ca96...
But the resolutions were either reset and wipe the instance or otherwise not helpful for me.
Is there a background process that might be stuck? I don't see anything relevant in the system logs, but I could be searching for the wrong things.
Ideas?
Happy Friday!
--- Travis
Solved! Go to Solution.
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Platform and Cloud Security
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04-14-2020 08:38 AM
Well, I had requested an upgrade to Orlando and that seemed to have fixed it. So I'm guessing some background process was stuck and needed kicking.

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04-10-2020 03:31 PM
Hey Travis,
Do you have a domain separated plugin installed on this instance? if yes, then this is a known issue and the workaround is to upgrade the app/activate the plugin from the global domain. This issue is fixed in Orlando release.
-Pradeep Sharma
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04-14-2020 08:41 AM
I don't think it is domain separated, but I'm not really sure where to look. In looking at the domain_list table, I just see the "Default" domain. The "Domain Map" in the system menu doesn't display.
¯\_(ツ)_/¯
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04-14-2020 08:38 AM
Well, I had requested an upgrade to Orlando and that seemed to have fixed it. So I'm guessing some background process was stuck and needed kicking.
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06-01-2020 08:01 PM
Same for me - an in family upgrade did the job