Use Case Example: Show me incidents where the caller has IT skills (i.e. from the cmn_skill table). This seems like a perfect case for a Dynamic Filter (yes)? Note - my real scenario is more complicated, but I think this gets to the point of it. CMN_...
I've upgraded a test instance to Quebec from Orlando (skipped Paris) and I noticed the new Ticket page (/sp?id=ticket) widgets. The Standard Ticket Tab widget loads/pulls in the new Standard Ticket Conversations widget. This new conversation widget d...
Hello All, I want to check the request payload of the REST API that is sending out from ServiceNow instance. Is there any way to log the request body? Please find the below REST API request: var r = new sn_ws.RESTMessageV2('xxxxx', 'Create'); r.s...
Every time the click the magnifying glass on one of the fields the window doesn't pop up.
To make a long story short, I've tried a number of things and am unable to create and IF branch in a flow that runs only when a task field is NOT empty. The goal is to send out approvals to the individuals in an "additional_approvers" field if that ...
Hi All - I am throwing this question out to the Community because I have been running my head against a wall on it. I would like to display records from the sn_communities_document table (or a custom table) on cards in a grid or slide view. Ther...
I am trying to add "New" button on list view below. When I click new, I can create new record of incident. Please advisor how can I do that?
Hey guys, I need your help!I am trying to update a catalog variable in the middle of a workflow using flow designer I don't see an OOB option to do that and when I tried this script as an action it didn't work. I am getting the variable value, but...
Hi For a catalog item, I have a multi row variable along with different columns. This variable contains the user's list with 'name' and 'action'. The column action contains 3 values - 'add', 'remove', 'no action' What my requirement is, for every us...
Hello Can we export dashboard to excel? Because I am getting only export to pdf option
Looking at for example the sys_dictonary for install_status there are choices for both Base Configuration Item [cmdb] and Configuration Item [cmdb_ci]. What is the purpose of the [cmdb] table as opposed to [cmdb_ci]
Hi guys, We have a requirement to change the view count property of knowledge aritcles i.e, "glide.knowman.view_age.days" from 90 to 180 days. can you guys suggest a way to test it in the lower instances that the view count is not getting reset after...
When trying to create a Workspace Form Button on a custom table Workspace, I cannot get it to display in the workspace. I've checked the classic form and can see it there. I've removed all my existing code and just added a gs.info message for testing...
I was too impatient and placed a widget twice on a dashboard. I can't seem to figure out how to delete one of them. It must be possible. Please advise.
We are using the Jira Spoke in Orlando version. Trying to figure out how to update specific fields on a Jira Issue with the "Update Issue" action. I see "Add Labels" and "Remove Labels" and "Additional Fields"... but does anyone have any examples of ...
