Application menu is not visible even though user have required roles.

balaji_charapal
Kilo Guru

Hi Team,

There is a Application menu called Routing Rules can be accessible for rr_admin role members, one of the user having rr_admin role but he is able to see the Routing Rules Application menu in Navigational bar.

Regards,

BC

5 REPLIES 5

Sahil Chugh
ServiceNow Employee
ServiceNow Employee

Please make sure 'Name' field in Application Menu is not be empty. It's not mandatory field but if this is empty, application menu won't be visible in app navigator to users even if they have required role, unless user has admin role too!