Ask for Approval not working as expected

[mangeshbodh]

Hi Everyone, 

I was completing a training on flow and sub flow. It has a approval flow in social media management which checks if the Priority is >=2 then it should go for approval to Social media managers group. I followed the instructions as stated in the task. but when i test the wf, the state of that record goes to Approved. the flow execution does not show any issues.

I have tested this with system administrator. is it the case where system auto approves it when system admin created the request? what are the other possible reasons this is not working and the solution for it ? I have also verified the social media manager group has users.

[Masthan Sharif]

Hi @mangeshbodh ,

Hope you are doing well!

Did you check if the members in the group are active? Is the group record active?

It would be helpful if you could expand & share the execution and log details of step 3(Ask for Approval)

Best Regards,

Sharif

[mangeshbodh]

Hi @Masthan Sharif . Thanks for responding on this. I have verified the group and users are active. 

I have attached the execution detail for Step 3. it shows approval state as cancelled.

[Masthan Sharif]

Hi @mangeshbodh ,

The approval record is moving to canceled state, you would need to check why its happening.

May be a business or flow on sysappoval_approver table is moving the approval record to cancelled state as soon as its inserted.

Did you check if the RITM is still open? If RITM got closed by other configuration, the approvals will be canceled.

It could be a timing issue as well, try a wait condition in your flow after asking for approval and see whats happening to the approval record.

Best Regards,

Sharif

[mangeshbodh]

Hi @Masthan Sharif 

I have observed that this table extends Task table. Custom field has the Approval field but it is a string data type instead of choices. When i check this approval field. It says not yet requested. 

can this be the reason ?

Thanks,

Mangesh