When we add DL in Group Email emails are send ignored
When we add DL in Group Email emails are send ignored. Also Individual Emails are being stopped ?Why?
Forum Posts
The Submit button on the Service Portal is not scrolling down on form
Hello, We have upgraded to San Diego from Quebec within the development instance. As you can see in the first image that when scrolling down, the submit button is not fixed. In a person developer instance below, you can see that the form is scroll...
Extra Long Clone Durations
Does anyone know why Clones are now coming in with a duration of 12 or 14 hours when historically they've been in the 4-6 hour duration quote and completion time? I've got some cloning coming up and slating it for 12 hours is a huge window to have to...
Resolved! Trying to set catalog item price via client script
Hi folks, I have seen this question asked on the community, but nothing seems to fit my particular situation. I have inherited a catalog item request form with a list collector where users can select multiple Adobe products to request. The referenc...
Resolved! Why HR workspace has "dynamic translation" setting, but service operation workspace can't find it?
Why HR workspace chat window (when chatting with a user initiative from virtual agent -> live agent) has "dynamic translation" setting, but service operation workspace can't find it? See attachment, 1st is HR workspace, 2nd is service operation works...
How to track time spent by each assignment group on incident
I am looking for suggestions on how to accomplish something. How would you track the duration of time every assignment group tied to an incident has owned the incident with the exception of when the state is On Hold? The overall idea is to have one o...
List edit on VITs (sn_vul_vulnerable_item)
Hello, I am looking for an ability to allow list edit for vulnerability analysts on 'Assigned to' field in VITs.Though the user has required roles (write_all), OOTB ACLs do not allow editing of this field though the VIT is assigned to User's group or...
Resolved! Multiple approvals reset in Flow Designer
I took my first shot at creating a Flow for a new Service Catalog item. The flow works correctly for the most part, however, we have 3 levels of approvals which need to be met in order to generate the final catalog task. The first approval to the man...
Unable to Activate Playbook in Zurich Release – Activate Button Always Greyed Out
Hi everyone,Is anyone experiencing an issue in the Zurich release where you cannot activate either an existing playbook or a newly created one? Normally, after making changes and saving a playbook, the Activate option becomes available so the new cha...
Resolved! Dynamic Schema for a table
Does ServiceNow support Schema on read with SQL like SELECT CAST(order_amount AS INT)FROM Order_table We need to do type casting in memory where Order amount is stored as String in the database. Our goal is something like this which identifies the fi...
How to connect ai search with external agent
I do have some doubts regarding integration and need to know what type ai search plugin looking , how to enable those plugin into my PDI . So my intention is to integrate my agent with ai search for better retrieval of knowledge base . So I heard ai...
Resolved! How to update/remove Virtual Agent Chat Bot's three dots "more menu?
How to update/remove Virtual Agent Chat Bot's three dots "more menu? See attachment. Thanks.
Experience with Tricentis Test Automation for ServiceNow?
I anyone using Tricentis Test Automation for ServiceNow? I would like to know your experience and the benefits over using Automated Test Framework. Tricentis Test Automation - ServiceNow Store Introduction to TTA for ServiceNow - YouTube Tricentis Te...
Restrict entire service portal to selected users.
I'm trying to restrict certain users from certain portals. Does anyone know how to achieve this, as I've looked into user criteria however one cannot use this functional at the portal level. And ideally if the user doesn't have permission to this p...
Client Script – Approval Remark Control
1.If logged-in user does NOT have Travel Approver role, make Approval Remark field read-only. 2. Users with approver role should be able to edit it