Survey satisfaction
Hello! I have a probleme with my survey satisfaction customer that i have build. The caller can't recieve the survey in his portal. Can anyone help for this please
Forum Posts
Now Assist not working in Virtual Agent
After installing Now Assist and activating the Now Assist skill for Virtual Agent, I am still having problems trying to find a Knowledge Article or find a catalog item.Here I'm trying to find a existing KA:
i want to convert the string to date and time format in flow designer transform functions
For the date alone i had used custom type with this value: yyyyMMdd it worked fine.Please suggest if any body worked on date and time from the string field 2025-07-22 08:45:00
Checklist formatter (scoped) not working in a Scoped Application
Hi Community, I want to add a checklist formatter to the form view of a custom table in my scoped application. The table does not extend "Task", so I have created a new UI formatter for my custom table (it's created in the application scope). Otherwi...
Workflow - Wait for condition
Hi! Need help in workflow(sc_request) wait for condition activity... I have this workflow and we just need to create a "Wait for condition" ,so that if the answer is true, it will create task (another workflow activity) The script seems fine to me b...
Resolved! Confused about Sharepoint Spoke setup
Hi, I am trying to setup the Sharepoint Spoke but there is conflicting information about how to The docs detail several steps from creating JKS-certificate to adding JWT keys and JWT provider and then creating the OAuth Profile and connection. ht...
Report catalog items never ordered
Hi All,I think i'm missing something super obvious, but I can't seem to find a way to pull a report of catalog items that have never been ordered.I have figured out that the base system report "most commonly requested items" excludes items with a cou...
Servicenow S2P v/s other
Hi all , I'm trying to find the merits of using servicenow S2P, compared with other platforms likes Coupa, Oracle, Ariba, etc. Can someone help me with this
Do not get location type choice value from filter magnifying
Hello Community! Requirement is do not get a location type choice value (cluster values) from filter in list view. We have a support location (List type referring to location table) field on custom table. And location table we have location type fiel...
How to send attachments with Sys ID to remote instance
We have changed the Description field to an HTML field so that we can include pictures in the field.We send incidents to a remote instance using the Remote Instance spoke of Integration Hub.As part of the integration with remote instance, we send att...
Resolved! How to copy rejection comments in Service Portal to the RITM
Hi All, Just checking if anyone has implemented copying the rejections comments from Service Portal to the RITM. Rejection comments is being copied and working if the rejection is done in the native view. But when the approver rejects in the Service ...
Resolved! External Login Screen
I have enabled SSO - however i have two login methods available. I would like the external login to the default please. Can you walk me through this process? I do not want the local login being primary - as the external login uses our SSO service.
"Explore Our Knowledge Bases" to Expand "Show All" by Default
We would like to set our Knowledge Portal to auto expand the "Show All" for our knowledge bases. Is there a property that can make this change?
What are Extensions in - GlideScriptedExtensionPoint ?
Hi All, I just wanted to understand what does the method getExtensions returns in the GlideScriptedExtensionPoint? Why the methods defined in the extension point has to run N number of times (Extensions)? For example: var eps = new GlideScriptedExt...
Ability to Hide the third tab Summary option on the SC Order Guide widget
Hello! I am working on a custom workflow, order guide that involves allowing users to book travel and items through a travel coordinator through ServiceNOW. We decided to use an order guide to fulfill this request. Unfortunately, the prices of thes...
