Asset/CI Sync

Andrew Bettcher
Kilo Sage

‎11-26-2018 06:41 AM

We had an issue where the CI/Asset sync wasn't working in every case. I found out that it was most likely because product models were created without CI classes and/or Asset classes being defined. 

I rebuilt all of the product models and moved everything over to the new models.

Does the sync run automatically on these now or does it require an update to each record in order for the sync to kick in?

If it doesn't how can I force the sync script include to check all records and sync up accordingly?

Regards, 

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Alikutty A
Tera Sage

‎11-26-2018 07:08 AM

Hi Andrew,

You need to force update the CIs or assets to synchronize missing data. You can write a one time job to create missing CIs or assets

If assets are missing, query all CIs where assets are missing and execute a script similar to business rule - Create Asset on insert

If CIs are missing, query all assets where CIs are missing and execute a script similar to business rule - Create CI on insert

 

Thanks!

Andrew Bettcher
Kilo Sage

‎11-26-2018 07:41 AM

Very useful. Thank you.

 

I'll have a bash at building a backgound script in our dev instance using the BRs you have suggested as my template.

 

Warm Regards, 

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