Resolved! @mention in Service Portal
Hello,is it somehow possible to activate the @mention functionality in Service Portal comments within "Ticket conversations" widget? I've tried in Helsinki and Jakarta and it seems not to work.Thanks, Lukas
Forum Posts
Resolved! Watchlist widget logged in user contacts from same account
Hello Community,I hope everyone is doing fine.I have a widget in my csm portal for watch list.At the moment all users from sys_user table is showing, however I would like to show only the contacts from the same account of the currently logged in user...
UI action - Return to previous page
Hi All, I am trying to create a UI action which works with ATFs. This UI action will be used when on the test results page as a one click way of getting back to the related test. So far I have managed to get the button navigate back to your last up...
Resolved! Agent Workspace Show Related Incidents
Hello There - Can the 'Show related Incidents' button next to the Caller name that is visible in the 'default' Incident view, be added in the Agent Workspace Incident view? Thank you.
Resolved! Client Script to set form due_date based on "start_date" variable
Afternoon. Hoping to get some guidance on a client script to set due_date on a task from to 3 days prior to a variable date input on employee start date. Any assistance is appreciated as my initial attempts with onLoad client script haven't produced ...
Resolved! Turn on glide.ui.security.allow_codetag
Hi, Our users have asked to enable HTML rendering so that links appear as hyperlinks in journal fields on forms.I found the property glide.ui.security.allow_codetag that can help with this - https://docs.servicenow.com/bundle/paris-platform-administr...
"Interactive" filters on Configurable workspace landing pages
Added a Simple List data visualization to a configurable workspace landing page. Also added a filter (interactive filter on classic dashboards). However, the list isn't honoring the filter. Any ideas?
Dynamically change the REST message end point URL
Hi Experts, We have a requirement to initiate REST call. For a catalog item, when user inputs the data and submit the request. System should pick the value and insert into the REST message end point and initiate the REST call. Would require experts...
Certifícate Management Microsoft Internal CA Credentials
Which credentials are needed to discover certificates on an internal Microsoft CA? I am trying to run a schedule to discover certificates on a CA server to whichever I won’t be able to get the regular Windows creds I would use to run regular Discov...
Increase the size of dropdown
If you look at the screenshot attached, there are two drop down under information tab 1. Environment2. Operating System The environment drop down menu length is long, but the drop down for operating system is comparatively short.How can I make both...
Patch management using SCCM via Servicenow
Hi,I am currently evaluating servicenow, Our infrastructure is basically SCCM backed. So far we have managed to use SCCM to approve windows updates. I would like to know is there a feature in servicenow which can manage Patches via sccm, so that we c...
Change Request Templates: How do you actually use them?
I've read and re-read the Create a change request template doc and tried multiple times but I can't get this to work. I feel like there's some critical piece of information missing in the docs on how to actually use a Change Request Template once you...
Resolved! Combine two Array objects in one
I have 2 different array in JSON object . Array1 = [ { "quesText": “Which shift you works in ?" }, { "quesText": " Are you a permanent employee?" }, { "quesText": "Is this your primary or secondary account?” } ] Array2 = [ { "answer": "Evening" }, ...
Resolved! Send Email Action Error - Email validation failed
Hi All, I am trying to use "Send Email" action in Flow designer, "TO" address is pointing to recipient's email field, yet am getting error : "Email validation failed: Email contained the following invalid recipient addresses: ". The user has active p...
Resolved! About communication using the SCP protocol
Is it possible to communicate with ServiceNow using the SCP protocol? We have confirmed that it is possible to connect using SFTP at the followinghttps://docs.servicenow.com/ja-JP/bundle/paris-servicenow-platform/page/administer/flow-designer/referen...
