Flow Designer - getting user who triggered the flow
I'm creating a flow where when a service request is made its triggered the flow. How can I get the user who requested the item from the service catalog in the flow?
Forum Posts
Resolved! Adding More Detail to Approval Requests
Hello, I was wondering if I can add more detail to approval requests for specific items. For example, we have workflows for many different catalog items and one is for a new device. I was wondering if it is possible to add the catalog variables in a ...
Install custom application without selecting subscription
Hi, I build a custom application for a customer and was tasked with deploying it to their production environment today. I published the application in studio and wanted to install it on prod via "my company application", but I can't install it withou...
Resolved! From a HR case, when agent uses the transfer button and leaves the department as Human Resources, an error loads: "Function log is not allowed in scope sn_hr_core. Use gs.debug() or gs.info() instead"
From a HR case, when agent can use the transfer button to transfer to an Incident or Service Request. If the agents leaves the department as Human Resources and clicks Transfer the process hangs. Eventually an error loads: "Function log is not allow...
How hide price on catalog item for service portal
On Catalog policies you can configure "List of class names for catalog items that do not show the price in listings", but these properties are not taken account by the Service Portal.
One-Click Surveys
I've a query about how the One-Click survey actually functions. Can you mimic the 'one-click' option without actually ticking the box on the survey form? Use case: I'd like the surveys, by default, to show the welcome page (displaying the Survey, the...
Resolved! How to redirect to another form on onChange of field.
How to open a new form in new tab on change of field value of a form.
Resolved! TSM, TSOM and OMT Learning content
Hi, I am new to ServiceNow and has been going through now learning courses as for a start. Can someone please help in finding TSM, TSOM and OMT learning contents in now learning or other servicenow platforms as i have been trying to find the relevant...
Resolved! Reference variable for Catalog Item does not show all fields when expanding Content Item
Hello there,We have a Reference variable that is using the sc_cat_item table - this variable will show the list of Catalogue Items. However, I also need to add a condition to show 'Content Items' list using the same variable. From the Reference qual ...
Localization - Catalog Item translation
Hello We are trying to translate many catalog items used for HRSD HR Services. I followed the following steps and find all language are disabled after clicking "Request Translation" button. Request translations for a Service Catalog item (serv...
Ui Builder link to destination graph
Hello everyone,I am trying to create a graph in Ui Builder, which will take me to a list in agent workspace showcasing the 14 records that i have selected. The graph is in the picture below, and when i click on it nothing happens. I understand that I...
Error In RPA Installation
I have tried many ways to install the RPA Design hub Studio but till now I still get the error that the studio plugin is not found.If you thave install that and you know the solution please help me out.Thanks In advance.
Resolved! How to increase the font size in gs.addInfoMessage()
Hello all, Is there a way to make the font size bigger and stay on screen longer in the addInfoMessage(), please let me know how to achieve this. Thanks in advance, Akhil.
Unable to select the stages that are added using Flow when creating a report in Requested item table
Unable to select the stages that are added using Flow when creating a report in Requested item table. When you create a flow and added custom stages which are specific to clients, the RITM created using the catalog items are updated with the stages, ...
Resolved! Self-Service Analytics - Case Deflections: are these measured platform-wide
Good day SNOW Community,I am utilizing the SNOW community platform and have a question about the deflections are calculated.Number of Deflections:A monthly count of deflections for all self-service channels (Knowledge, Communities, Catalog, VirtualAg...
