ATF issues

[Naman Jain2]

Hello,

I am building an ATF for New Hire Onboarding Case which includes HRSD.

There is a specific task in Default View in table 'HR Workforce Administration Case' where After entering the details of the user. After entering those details, we click on 'Start Work'.

and then click on 'Resolve' after entering the Resolution code and Resolution information.

There is a business rule running that moves this task to 'Awaiting Acceptance' and then there is a UI button visible 'WIP' which when clicked again moves this task to 'Work in Progress'. And then again fill Resolution information and click on resolve. However, in ATF, this is running in a loop. When ATF clicks on Resolve second time, it again moves to Awaiting Acceptance.

Can anyone please tell if this business rule is running in a loop in ATF? or if there is an alternate solution to this apart from deactivating business rule

[Shaqeel]

Hi @Naman Jain2 

Kindly confirm after clicking the required button the record is the same record. something it jumps to another record.

For that always use Open existing record after every button click.

If Not, there is problem with Business Rule. or try increasing the timeout for CLICK UI ACTION.

Regards

Shaqeel

[Naman Jain2]

Hello Shaqeel

it does not jump to another record. it remains there. I have tried removing the assertion as well after clicking the UI action, that also does not work.

i have tried entering the steps 3 times in a row which is - Click Resolve - Click WIP to remove the task from the state Awaiting Acceptance - Click Resolve

again and again ATF is going to Awaiting Acceptance state. This issue is with ATF only and not with general task

[Naman Jain2 · Accepted solution]

Hello

I got the solution. According to the HR Service, there was no Case Options defined. So, the task was not getting closed. I added, Skip Automatic User Acceptance State and now, its closing.

THank you