Attaching inbound email to ticket in .msg format

[Warren9]

We would like to attach the actual original email that is sent to our instance to the created ticket - the best we have been able to do so far is attach the source email in plain text .eml format. Does anyone have a similar requirement or have been able to achieve the outcome?

Here is the script we're using:

/**
 * This creates an converts the email to be an attachment on the record passed in
 * At the moment it only works with Plain text - as I could not get it working otherwise!
 * To use this in an inbound email, use the following code. 
 *
 * var emailUtilsObj = new APIEmailUtilities();
 * emailUtilsObj.makeEmailAsAttachment(email, current);
 *
 * @param {Object} _emailObj - The sys_email object used in bound actions
 * @param {GlideRecord} _currentRec - The record we want to attach this to. 
 *
 * @return {nothing}
 */
APIEmailUtilities.prototype.makeEmailAsAttachment = function(_emailObj, _currentRec) {
       var sysAttachObj = new GlideSysAttachment();
       //Make the file name - needs to be text/plain or won't work.
       var fileNameStr = String(_emailObj.subject) + '.eml';
       var contentTypeStr = 'text/plain';
       var emailStr = '';
       emailStr += 'To: ' + _emailObj.to + '\n';
       emailStr += 'Subject: Re: ' + _emailObj.subject + '\n';
       emailStr += 'From: ' + _emailObj.origemail + '\n';
       emailStr += 'Reply-To: ' + _emailObj.origemail + '\n';
       emailStr += _emailObj.body_text;
       //Attach the email to the current record. 
       var sysIdNewAttachment = sysAttachObj.write(_currentRec, fileNameStr, contentTypeStr, emailStr);
};

[Scott20]

Hey Warren,

I've added an update to Michael's Post, I believe I got it to work correctly with the body_html, rather than plain text.

Have a look if its still something you are interested in.

Thanks,

Scott