Attachment fails to upload

[Tim Saunders]

I'm having trouble uploading a PBIX (Power BI from Microsoft) document as an attachment. When I use the paper clip icon to add the attachment, the system runs continuously without giving a warning and without uploading the file. When I try using drag and drop the file appears to upload quickly but does not appear as a saved attachment and no error is given. The PBIX file isn't throwing an error and looking in the node logs does not yield a mime type that could be causing the problem. Also, disabling mime type validation did not resolve the issue. The file is only 3MB and the upload limit is 1 GB. I had a similar problem with XMLA files but that file resulted in an error that was resolved by adding a value to the glide.security.mime_type.aliasset sys property but this file isn't giving any clues as to what's wrong.

[Jaspal Singh]

Hi Tim,

Can you try below once.

Thanks,

Jaspal Singh

Hit Helpful or Correct on the impact of response

[Tim Saunders]

The list of file extensions was blank so all file should be able to be uploaded. I did try to specify the pbix extension just to be sure, but that also failed.

[jbg]

This KB Article in SN Hi KB0657692 helped me figure out an issue I was having.

FYI, this is a list of all the MIME types, I'm not sure what subset that SN Supports, my guess it that changes over time.

[Sumanth16]

Hi Tim,

Can you check following system properties once:

glide.security.file.mime_type.validation system property is set to true by default in instance. When you set it to false then it will allow those type of attachments into instance.

Description about property from ServiceNow docs:

glide.security.file.mime_type.validation:Must be set to activate MIME type checking for uploads (all version Eureka and up). Enables (Yes) or disables (No) mime type validation for file attachments. File extensions configured via glide.attachment.extensions are checked for MIME type during upload.

for additional info please refer below link:

https://community.servicenow.com/community?id=community_question&sys_id=a411cfa5db98dbc01dcaf3231f96...

https://hi.service-now.com/kb_view.do?sysparm_article=KB0718011

Please mark as correct answer if it is helpful

Thanks,

Sumanth