auto populating parent incident field

brostoff17 · ‎03-30-2017

When a new child incident is created off a parent incident, the "parent incident" field is auto populated. I dont see a business rule that is doing this. How is this occuring?

veena_kvkk88 · ‎03-30-2017

Hi Josh!

You need to choose the Related list that comes automatically. I see you've created a relationship 'Parent/Child' and that's the related list on the parent form. If you choose the other one (that says Child Table -> Parent Record), it works. (The Parent/Child is really not necessary)

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brostoff17 · ‎03-30-2017

Yes, I have a reference field on the child table pointing to the parent table. What I want to happen is when I click "New" from the parents table related list, I want the child table record to auto populate the reference parent field.

veena_kvkk88 · ‎03-30-2017

Since you have the reference field, the relationship is inbuilt. The parent reference field will be populated when you click New on the Related list. Did you try? Are you saying its not happening?

brostoff17 · ‎03-30-2017

Yes, when I click "new" the reference field is not auto populated.

veena_kvkk88 · ‎03-30-2017

I'm not really sure why. May be the relationship is not correct. Is this in your personal instance? If so, I can take a look to try and figure out what's wrong.

brostoff17 · ‎03-30-2017

I recreated this issue in my personal instance. ServiceNow

The tables im using are "Parent table" and "Child table".

When you click new on the parent table related list, the reference field on the child table does not auto populate.