Resolved! Dynamic Links in Emails in Flow Designer
Hi, How do i insert a dynamic link in the email body in flow designer? The goal is to provide a link/button in the email body to navigate to the current record.
Forum Posts
Daily summary notifiactions
Hi, I have a requirement to configure a notification that consists of a list of all the outstanding notifications(from different tables) for a user. This notification is to be send daily to a user depending on what outstanding notifications they mig...
Anything special for snc_internal role compared to other roles like cmdb_read?
Anything special for snc_internal role compared to other roles like cmdb_read? Per our testing, even snc_internal role has been granted delete/write permission in ACL, the user with snc_internal role still can’t delete/write the record, e.g. task_sla...
Resolved! How to make a UI page as Public
Hi Folks, I have created a Ui page called "Test page" which is having some normal text. Now i need to make that UI Page as public(Other than SNOW users should able to access that). I have read something in DOCS and community but i am not able to und...
Email URL with ampersand
I can't for the life of me get a simple link to work in a mail script. var prefix = "<a href='" + gs.getProperty('glide.servlet.uri');var main = "/acs?id=public_survey&instance_id=" + current.sys_id;var last = "'>Click here to take your survey</a>"; ...
Searching Video on CSA Basics, which I started on ServiceNow and cannot find anymore
Can anyone help? ThanksC.
i need to create all tickets as IAMCS
please some one explain the concept of IAMCS and how to create the IAMC ticket by using catalog by submit the variables
Unable to Glide " kb_knowledge" records for knowledge base "HR & Legal Knowledge" from global
i have written a script from where i am gliding "kb_knowledge" records for knowledge base "HR & Legal Knowledge" from global scope, but the results are not coming. The roles i have to access knowledge base "HR & Legal Knowledge".can anyone help ?
Resolved! New outlook doesn't show the reference id when replied to email from Servicenow
Hello, When we receive any mail from ServiceNow instance when they click on reply in body of the email ref id is not showing when users using new outlook or web outlook , but in old outlook we see the ref id. Could you please suggest , some users cop...
Resolved! Auto forward of email to particular email address.
Hello, I have written below BR to auto forward the email with condition state is ignored and body contains bds then it should forward to mail address . BR is working and sending email to provided mail address but same email sent 23 times . Not sure w...
client script only for legacy agent workspace
Hello Community,is there a way to make a client script work only for legacy agent workspace?In my client script if untick global and set workspace in view field the client script is executing for legacy agent workspace and csm/fsm workspace.I only wa...
Changing the label text of 'Request Approved'
Hi all It's been asked on a few other threads some time ago and there didn't seem to be an easy answer, so I thought I'd try a new thread. Is there a way of changing the text of the label that displays the Request stage in the 'Request Summary' page ...
User profile showing different name
Whenever I am commenting in the activity log in the Nithin Sneha, but whenever on clicking of that profile it is showing Gireesh. can I get an answer for it? I have attached the image regarding the Isuue.
UI Builder: Unable to set a custom background image for Header Banner on CSM Landing Page
I'm just starting to play around with Workspace configuration, and am working with the CSM/FSM Configurable Workspace, CSM Landing Page. I am unable to replace the default "space theme" background image. I can change the container height and other ...
Resolved! Knowledge versioning - modifiy roles (users) that can make minor edits
Hi all, we enabled the Knowledge Management "enable minor edits to published article without creating a new version" property. And added fields to the "List of fields (comma-separated) that can be edited on published articles without creating a new ...
