hashed user id visibility post utah
I thought the "Hashed User ID" column was available OOTB from Utah onwards but I do not see it in my sys_user table in our production instance. My PDI has it though. Do we have to enable something to see it?
Forum Posts
Ui Builder Configuration Panel
I can not see config, style and event tabs in Ui Builder configuration . And also especially i am looking for data source tabs similar to tutorials. But my configuration panel is not same with others.
Resolved! Set URL field display value (DOM, widget/formatter, alternatives?)
We have a URL field on a UI form (rm_epic) that we would like to display a different text for the link than the base URL value. We have been told that this is not a feature of the URL field but that we could request an Enhancement for it, so if you a...
Workflow scripts is not updating the states in CMDB table
Hello Folks, I've an sc task in workflow for a catalog item. In the SC task there will some fields will be populate like Assigned to, Location, Serial Number, Install state and Hardware state to fill by the SC assignee and after closing the ...
Flow variable reference field does not populated in the flow
I created reference variable to the group in the flow and try to use parent field of this variable in the approval. And I see that this value is empty in the flow context. I found work around for this issue. I add look up record to the group with my ...
Resolved! ServiceNow Best Practices: Four Simple Steps: How to Verify Server Data Using ServiceNow Data Policy
In this article, I would like to share the importance of ServiceNow Data Policies. It is a feature and a Best Practice commonly neglected by implementors and Developers alike. In ServiceNow, Data Policies are a way to enforce rules and ensure data co...
Resolved! ServiceNow Fundamentals: Six Steps on How to Create a UI Policy (With Example Use Case)
In this article, I will be showing you how to create a UI Policy for Beginners. This is a step-by-step guide that will give you as a starter a full understanding of how the UI Policy works. Let us dive in! In ServiceNow, UI Policies are used to dyna...
Resolved! How to trace customizations in ServiceNow?
Dear platform experts, We all know customizations are an unavoidable feature of ServiceNow, when it comes to real-time customer instances. If we have a use case wherein there is a task to capture the customizations on a given instance, can someone ...
On selecting article templates, how to get a default/predefined text populate on knowledge article
Is there a way to see how we can add default/predefined text on the article template for populating when creating a knowledge article. I want to create a new article template and have a pre defined text so that any user accessing that article templat...
Operational status on cmdb_ci_handheld_computing table is udpdating
Hello,I have a Business Rule that updates the operational_status. I’ve checked the Audit History using the List option and confirmed that the Business Rule is functioning correctly. However, it appears that the value of operational_status is being se...
Unable to view few of the fields data in a database view table
HI Team, We have an issue where some users are unable to view few fields data in the database view table and it is showing blank.Can someone please suggest what could be the probable cause for this? Thanks in Advance!!!Manisha
Resolved! flow designer if statement returning false when condition is actually true
Hi Team, I have a if condition in my flow designer which is evaluating as false even if the conditions are true. If I remove the last condition it is working as expected but not working in currect situation.Can you please help? ThanksDevina
RITM to SCTASK attachment when user added new attachment
Thanks to Sandeep Rajput for this script: Copy attachments from RITM to SC Task: @ Sandeep Rajput Can you please share the script when user update attachment on the RITM?Thanks in advance
open kb directly instead of opening kb form
Hi all,I have related list in RITM which shows related kb articles attached to RITM, So when ever user clicks on kb article from related list it should directly open published artcile instead of opening kb form in new window.This screen should be av...
Resolved! how to allow access to single catalog to snc_external user
Hi Experts, I've currently a requirement where i need to create a catalog item for external Company users ( more than 20000 ) , currently they rely on emails to communicate requirements. Their records are created on servicenow using the okta, and th...