ServiceNow Catalog Client Scripts are powerful tools for developers looking to enhance the user experience within the Service Catalog. They enable the creation of dynamic and interactive catalog items by automating field behaviors, validating inputs,...
Hello Everyone! I am trying to configure Advanced Work Assignment (AWA) to help with a scenario where an agent would be working across two different user groups/queues. The ask is that the capacity of an agent could be set to X for one user group and...
What can the "system" user see when it comes to domain separation? I have a service catalog item/flow that puts the record in the correct domain based on the Created by user, but then the flow (which I have running as "system") updates the record, a...
We have a need to track changes to group membership for auditing purposes.This does not seem to be something out of the box or easy to accomplish. And this seems like a very normal thing to want to capture and be able to track.How can we do this?
I've used the Automated Test Framework's new "Auto-generate tests" feature a few times now, and just got to run it again to generate a new suite after our Xanadu upgrade. I have noticed that the generated tests do not follow the "best practice" of cr...
Hi, We have a custom table that extends request table . Lets take table name as ABC We have a record producer that creates tickets in this ABC table this record producer has a variable of type Macro - which is an OOB attachment widget. I have a scrip...
HiI have requirement that SLA should calculate only between 10AM to 6PM and exclude holiday days. Help me the steps to configure the same.
Dear Community. The following flow is created to automate the catalog item 'Create Microsoft Entra ID groups'. For that we first need to check wether the users, we want to add into a group, already have a Microsoft Entra ID user or not.If its not, th...
You can add the "Variable Editor (Formatter)" to the Story form, or any other task form, that is generated by a record producer. This KB article explains the process: Determining whether the Variable Editor is added to a form - Support and Troublesho...
I am looking for some advice on extracting security logs from ServiceNow into our SIEM tool. We are looking to integrate via API to pull the logs from ServiceNow. An example of what events our security team are looking for is below: Account Successfu...
Hello team,when I upload a system I get this display. (SecOps). How can I make this ad display normally like a normal catalog service.
Hello everyone,am working on a custom dashboard and am trying to translate it in multiple languages (English, Arabic, etc.)the issue am facing is when I created a widget for the number of incidents created each it displays the months in a bar graph a...
I have a database view where I return a value from multiple left join tables. This is working correctly. In this example, the last 2 columns are from the left join.Is it possible to return all the highlighted values in a single column like this?The a...
Hi, We have a new instance and client wants us to connect the new instance to ADO repo so that the cusotm apps that were developed in other instances can be easily moved through the ADO Repo into the new instance. Could someone assist me with the set...
Hi All, Can someone please help me with how can we auto-populating IP addresses from a given IP Range/ IP subnet IP range --> 10.0.0.10-10.0.0.100 IP subnet --> 10.0.0.10/32
