Hi, I need to change the domain of a knowledge base and all its associated articles, categories, and sub-categories. When I change the domain for the knowledge base itself, the associated items don’t update automatically. Is there an efficient way to...
Executive Summary In the modern IT landscape, organizations face the challenge of managing increasingly complex IT environments with numerous interdependencies. ServiceNow’s Configuration Management Database (CMDB) is a powerful solution designed to ...
I am working on a UI action to "Copy Security Incident". But it should show only when there is a special security tag (lets call it 'XYZ'). I am giving condition -current.security_tags.indexOf('sys id of XYZ') != -1. Issue I am facing - The UI actio...
Hello!The question has come up as to why mandatory catalog variables are generating a false "annotation" when being viewed on a RITM and SCTASK. We aren't defining these ourselves and they're just defaulting to essentially a callout that the field is...
Hi everyone. I'm working for a client who are using remote tables.One of these remote tables is showing data on a table extended from the task table. On that main table is a reference field that points to the remote table. This means everytime the re...
Hello All, I have completed creating the flow for the 'Create a Subflow' activity. But for what ever reason, the flow is not creating the Problem record. Looking over the Execution Details, the condition is 3=0, I have no idea how to fix it so it d...
I need to define the 'if ' condition on workflow after the 3rd catalog task, to check if a sample checkbox is checked on the 3rd catalog task or not. Please help me. As every time, the if condition is executing for 'No'.My script in if condition'- an...
Our company has acquired a division of another company who is also on ServiceNow. We have a requirement to merge their CMDB with ours. I need to find the best method and checklists of how this should be approached. I did see an article regarding I...
Hi Team, Templated Snippets is not showing in the Application picker in ServiceNow.Whether it is showing in sys_store table. Also associated roles are also not showing in the role table.Could anyone assist here.. Thank you!!
Hi,I wanted to enable Voice and SMS features from Notification Preferences?My requirement:I have created one (or more) Subscription and wanted to receive notification via SMS and Voice whenever any incident is created/updated based on my subscription...
We have a task form and when user attaches an excel with a constant name "x_fdrbl_quality_control.csv", and click on import button, it will run a transform map and the entries in the excel will be listed in the task.Now there are multiple people doin...
Wondering on the best decision to take in the following scenario: We want to create an integration with a vendor system (not SN) for Incident, Task, Change, Problem, and the CMDB and other foundation data. The vendor is to support a portion of our IT...
Anyone else having issues with LDAP after upgrading to San Diego? We just upgraded and now LDAP doesn't work: When running a Test Connection on the LDAP Server the following messages are displayed Error Messageldap://xxxxx.xxxxxxxxxx.xxx.xx:389/ In...
In this article, I will help you unlock the capabilities of ServiceNow Knowledge Management. Where Business Users can centrally access information using multiple channels like mobile, web portal, and chat groups (MS Teams, Facebook to name a few) Se...
In this article, I would like to help IT Leaders on how to improve your IT Service Delivery using the ServiceNow platform. Service Level Agreements (SLAs) in ServiceNow are essential for defining and managing the performance metrics and expectations ...
