Azure SSO redirects to External Logout

[AdrianHolm]

Greetings community,

I have an issue regarding SSO to our instance. We've recently set up SSO through Azure, and when our users (ITIL and non ITIL) are trying to log on to our instance, they're all redirecet to /external_logout_complete.do:

Any suggestion of why it does that? Our Identity Provider's SingleLogoutRequest is set to external_logout_complete.do. However, in our Production instance this works fairly well - so the issue only occurs in our Dev-instance. 

Please let me know if I must provide any further information to give som clarify to the issue. 

Best regards,
Adrian

[mr18]

Hi Adrian

1. Check if the user is active or not. If user is active then check point 2.

2. Check the sys id in SSO Source field in the user table is same as the sys id of the identity provider.

[Henrik Hjernoe · Accepted solution]

I just want to update everyone.

We managed to resolve our External Logout issue.

The X.509 certificate on our Sandbox and DEV environment was copied from PROD.

You need unique X.509 certificates for each instance, so we our Azure admin created 2 new certificates which we then used.

Hope that helps.

[AdrianHolm]

Thanks a lot @Henrik Hjernoe 

I marked your answer as Correct as it helped me!