There is a Knowledge Base property (glide.knowman.order.search) that allows the results to be sorted based on these possible selections Relevancy , Number of Views , Last Modified. However, these properties only seem to apply to the Knowledge Searc...
Hi everyone, Is anyone here familiar with the survey management module? I created an active survey in the survey module. The triggered condition would be that, for every incident that has been resolved, a new survey instance will be created and the ...
File size 0 MB exceeded the max size allowed: 3000 MBTo set the max size to a higher value, go to 'Import Export' page under 'System Properties' and adjust the property 'Maximum file size for import (MB)'NOTE: Use this property with caution. Uploadin...
We are thinking about modifying the OOTB patterns to show proper operational status defined by the company's configuration management process. I know the Operational_Status value 1 means operational but not sure what is the value for DR Standby. I d...
Hi,I have a workflow that needs to run every time the record state is put to open. I added the condition state = open, but then it only starts the first time. If the ticket is closed and put back to open it does not start a workflow again.For your in...
I have a question on the best way to handle multiple IF type statements in a workflow design. It seems like I can accomplish what I need with several IF conditions connected together, but with the number of possibilities I need to account for that se...
I have a requirement to display categories of a specific KB. When a user does a seach in the portal, the categories of the specific KB should be displayed after the search results are returned.For this, I'm using a widget called Knowledge Field facet...
I've been using the "Quick Discovery" when testing an IP Address if for example we're having discovery issue on a certain device and we'd like to test discovery on it while applying fixes. But those IP Address I tested were always part of the IP Rang...
I know that there are several discussion and guides on the subject, but after several tries (and cries) I am simply not able to have any videos displayed in my knowledge articles.I have tried uploading a video to the library, embeddign the video (you...
In an effort to make our Change Request Default view more user friendly, the Change Process Manager wants the Related list tabs to be highlighted in some way (different font color or different background color or bold font) when they aren't empty. We...
Hi Guys, Have anyone done ServiceNow and Saviynt integration?. are there any OOB ways to do this integration?. Give some inputs on this. Thanks
I have a simple catalog item with a variable "Business Unit" ('business_unit' ; reference: business_unit) I also have a three-variable multi row variable set: Business Unit ('business_unit_mrvs') reference: business_unit)Application ('application_cho...
I am doing data load to custom table where I have given 1 condition if the 'user_name' already exists in 'User' table for those records a message should be updated in Note field that "user exists". It is updating but blank records getting created alo...
I create a survey few months back using new Survey designer and published. Now that when i am trying to update that survey under metric categories i am unable to see 'Details' field. But i can see 'Details' field if go through survey designer view, a...
We have a group who would like to create a VTB as a template, then copy that to create other VTBs when needed. Is that possible? If not, is that functionality planned for a future release?
