Hi, We are transitioning from the ESS Portal to the Service Portal and would like users to have access to both. Is there a way to define a User Criteria or use any other solution to show a Knowledge Base or some selected KB Articles only on the Servi...
Hello, We do not allow our users to comment directly on an SCTASK. They actually don't see the SCTASK. Instead, they comment on the associated RITM and then those comments are copied to the SCTASK using the following code (function executeRule(cur...
I don't understand how Flow Designer processes dates and times. I created a simple Script Action to test inputs and outputs. The first screenshot shows the script action. It's a very simple pass through of the date/time value as a date/time and as a ...
I found that incoming email from another organization that is also using ServiceNow was marked received-ignored by the "Ignore header" email filter, since the incoming message headers contains "X-ServiceNow-Generated:true". There's a handful of other...
What is the sysevent state progression? Our sysevent record list grew recently and we have hundreds of records in the queued and transferred states. This morning, we had thousands so the system is recovering. I read the https://community.servicenow.c...
So what is the purpose of it?? Thanks in advance.
When cloning down from Prod, we want to preserve the Active state of the Scheduled jobs in the non-prod instances and we want to preserve the REST Messages because they point to non-prod endpoints.
Hi,How do we control the printing of a request or incident in the Service Portal in Helsinki?There's no print button as far as I can see, and ctrl-p yields a mostly useless layout.brThomas
Hi everyone,Hope someone can provide some advice.Need:Instead of filtering by names assigned to VTB tasks, filter by group/capability the task is assigned to.Before resorting to using the Group, I thought of using the labels in the Visual Task Board....
I have a user who does not get included in the email distribution for Incident Updated for ITIL. I created a similar notification for testing and he gets included in that. From this I figure it can't be any of his global settings. What I suspect i...
I recently started learning ServicenNow and trying to develop Service Catalog item for users to request. Appreciate your help in finding the fault in the code. Version: Kingston Application: scoped application ( Service Catalog Item & Workflow for th...
Does anyone know how the filtering mechanism works in the $allappsmgmt.do page? They allow for you to filter based on the product family. I looked at the sys_plugins table as well as the v_plugin table but I dont see any method to link the plugins to...
Can we create a field with length of string(16000)?
I'm using my Office 365 account "yourname@yourcompany.com" for SMTP relay. When I update the From address to be an external domain address like "yourname@gmail.com", emails are not sent. Receiving below error: If I use the ServiceNow configured SMT...
Hi,We want to search knowledge articles based on short description. Currently it searches the search text in multiple fields and displays the results, but want to match search text only with short description and pull the results. How to achieve this...
