We're having an issue with inbound emails, specifically forwarded emails, not creating incidents with the original sender as the Caller. Here's an example from our Dev instance: I received an email from Jason Sears, who is a registered and active us...
what is difference between relative path and resource path in REST Integrations? Please provide examples as well.
can we delete fields from inherited table
Hi Everyone, I'm having an issue getting a notification to trigger off of a scheduled job and registered event. Here's what I'm trying to accomplish and then I'll post the code. Business need: We are working on a process for new hires and kicking...
Hi everyone, on the self-service portal, I would like to route to a different page on click of "Approve" or "Reject" button. Right now we have built a Model window which will open up when approve or reject button is clicked, on the model window we ha...
This is really obscure but... does anyone know where input (glide var) stores data pills? In working with the Automated Test Framework, if I add a test step to set values using a data pill, it's stored in the inputs.field_values (no problem). As an e...
(Some background) I've been asked to create a report that details the tasks worked by analysts over the past week. To do this I'm creating a report that pulls data from metric instance records. In order for metric instance records to be created, I'm...
All, I'd like some background and assistance understanding the company.customer field and its relationship with the rest of the company record and other fields. Sorry for the length, and hope this helps new admins. if anything below is incorrect or ...
When I save an Enhancement and go back in, I’m not able to select a different Pending Reason (custom string field) without first changing the State field (UI policy to only show Pending Reason variable IF the State = Pending) to something else, then ...
Hi Experts , Could you please help me in identify the class should be used / extended to store tape library for storage in servicenow . Also if you could let me know why we have to do it . It will be helpful Regards Rahamathullah
Hello, I am trying to get the /api/now/cxs/search api to work, I have set up a service account that only has the role snc_internal, and am trying to run a query against a knowledge base that has no read user criteria against it (as I understand thi...
Hi everyone,I am trying to set a value to a catalog item variable via Catalog Client Scripts. It is working if being loaded in native UI but when opening in Service Portal the value is not being set. I'm really baffled at this. Anyone know why? Thank...
What is Namespace in integrations?
I am having a peculiar issue. Some of my workflow activities keep getting cancelled for no apparent reason. Also, this does not happen all them time. Sometimes an activity proceeds other as expected and other times it gets canceled. I have tried addi...
Hi All,I'm looking to give users a view of their past request of a particular item by creating a simple list on the portal and filtering by the item. The issue I'm running into is that there is no way to pull the variables from the RITM. Has anyo...
