Is there a list of OOB fields and attributes anywhere?
I have a client who would like to see a listing of Fields and Attributes for the OOB Service Catalogue and probably other applications. Does such a reference document exist anywhere Thanks Iain
Forum Posts
Attach a Knowledge article to a record using the Knowledge Icon doesnt work?
Hi all, in the documentation under dictionary attributes knowledge_search "If present or true, causes a knowledge search icon (a small book) to appear next to the field. Clicking this icon launches a pop-up window for searching the knowledge base"...
Blurry pictures on knowledge articles
Hi everyone, I've been having problems uploading photos on knowledge articles. The images seem to be slightly blurry when uploaded. Done the following: Upload the image's original size (whether the image is small or not, they still end up slightly bl...
Resolved! How to create a Notification Admin role?
I would like to create a "Notification Admin" or "Notification Editor" role that allows access to System Notification-->Notifications to allow editing of the Message HTML field (but nothing else) so that the upkeep for the look and feel of email noti...
Resolved! Creating a HTML table in the article body of the knowledge form
Am trying to create a knowledge article form and I want to put a HTML table in the article body so we can get standard questions asked on how the support team can triage tickets for the various engineering teams. I have tried writing HTML code or cop...
Resolved! ServiceNow Agent Mobile App login with SSO
We upgraded to Madrid. The new ServiceNow Agent mobile app won't let us login with SSO (okta). Any one has any insight or experience with this? ~Thanks
Resolved! Checkout multiple kb articles
Hello,Before I begin, my ServiceNow version is London patch 6BI have more than 500 published kb articles in the knowledge base. Now I would like to create a new Knowledge Base just for a portal. Let's say that my new Knowledge base will be called "Po...
ATF test set values not setting values
Hi, I'm having an issue with an ATF Test, following instructions in the DEV training. The Exercise is test a business rule in the NeedIt app. Unfortunatley everything I try fails. The test steps are: 1. Impersonate user, Fred Luddy 2. Insert Need...
Resolved! Virtual Agent - Agent not available message replacement
Hi Team, I want to replace the OOB message display "No Chat Agents Currently Available" when a user is trying to connect a live agent out of the scheduled time. I tried to change the "Not available message" in chat queue-->Virtual Agent.But still s...
How to get the current time in the client script as per the user's timezone in system settings. The current time differs if the user's timezone is US/Pacific vs user's timezone is Asia/Kolkata
This is more of a knowledge sharing rather than a question as we spent considerable time searching for the answer in the community and found no useful results. In short if you are looking to get the current time in user's time zone the function to be...
Survey take only once.
Hi All, I want to restrict the survey to only once, that when state is closed in incident. Through email sending the survey link, as user clicks it will take to survey and they will complete. If they click second time same link it should be survey ha...
Resolved! For New Incidents -- Assignment Groups are not predicted [ Agent Intelligence ]
Hi All, I have trained 197k records (all Resolved) in my PDI and trying to predict Assignment Group via standard Solution Definition template for Incident Assignment Group. I am able to run the API in REST Explorer however after creating new inciden...
REST API GET: How to get list of approval requests for a specific Approver
I'm trying to get a list of items that need approving from the "sysapproval_appover" table I can add to the "sysparm_query" to only return items that are requested "stateINrequested" However when I try to filter for the approver nothing works for me....
Resolved! how to add "Set default knowledge field values" on to the existing Knowledge base (kb_knowledge_base) record
I'm trying to add "Set default knowledge field values" field to the existing knowledge. However, i'm able to add the same field while trying to create New Knowledge Base. Please Help. Thanks. Vnkt
Resolved! Task Board Hidden Lanes
Does anyone know how to get a lane back on a task board which I have hidden? Thanks, Lisa
