Service Portal A/B testing with Optimizely
I'm looking to install Optimizely to A/B test elements on Service PortalWhat's the best way to install the javascript after the <head>? I tried UI Script but it looks like it doesn't work with SP. Thank you
Forum Posts
Resolved! How to re-sync an LDAP OU definition
I am trying to find out the best practice for wiping out an LDAP import (in my case groups), and then re-importing that OU definition. In my scenario, the Groups OU previously had the wrong filter set, and now that it's been corrected, the invalid ...
Application and Business Service aliases or meta data
I've been trying for a while to figure out a good way to make it easier for users to select the correct application or business service on tasks. When you have a couple hundred or more applications and business services, a user should not have to rea...
Retain SSO Source during a clone
We have unique SSO record for each instance in the Identity Providers table. After each clone, we need to update the sso_source field on each user record so that it is using the correct record for that instance.I've tried using a clone cleanup script...
From an email script can you abort an email?
I have some complex logic in an email script for one of my email notifications. If there a way, from the email script, to abort the email from sending?
Switch MID server from DEV to PROD
Hello I have 2 identical instances (just made at clone from DEV to PROD).The MID-server is configured against DEV and should now be moved to PROD.Except for changing the config.xml on the windows-server ( <parameter name="url" value="https://YOUR_I...
Resolved! Can you post your KB article in more than one category?
Can you post your KB article in more than one category?
Resolved! Hide activity or journal or worknotes using clientscript setDisplay
Hi, how can we hide the journal/worknotes/journal field in the sc_req_item table using g_form.setDisplay();Thanks,Tadz
Disable report drill-down option
Hi all,My current client wants to display a few reports on his portal but the drill-down only gives him an empty list because of ACL.This is expected, but then how would you disable the drill-down from the start ?I thought of a few ways already :* ru...
Resolved! Images not visible to non-licensed users within KB
Current Version: IstanbulIssue: Non-licensed users not able to view images in KBsAfter the upgrade to Istanbul we found that non-licensed users are unable to view images in KBs. When I impersonate a user with a license the user is able to view all im...
Resolved! Script to populate a field based on another fields selection
Can anyone assist with a script to fill a Yes/No field based on another fields selection.Background Information:This is an Order Guide item. I am creating a catalog client script called: Set Agreement Value Based on DeptThe Order form requires fi...
Pulling data from license details table
Hi allPlease can you help. I am trying to automate license allocation to users based on user request and available licenses in the system. However GlideRecord and query on license_details table doesn't return me desired results. Please find below the...
How to configure Visual task board
helloI need to change the title of the cards on the Visual task boardalso, i need to change the form layout on the popup cardsAny suggestion?Thank you!
Resolved! What is the best practice for connecting a Knowledge Database to a custom scoped app?
We have a scoped application that is a large, detailed structured knowledge repository on specific data standards. While the knowledge ther eis not appropriate to be in a KB DataBase, discussion and ongoing improvement to it is a great application of...