Hi,Our LDAP populates ServiceNow users and groups using the account name as the integration key. What are some best practices to accommodate changes to the account name? We don't to orphan the record with the previous name.
On our instance the "Allow Notifications" setting is read only for non admin users. Nobody on my team remembers modifying this but we have a user where "Allow Notifications" is disabled and is unable to turn that setting on. We were unable to find wh...
I have a requirement to have a report that shows actions that system admins take on various scripts e.g. business rules, client scripts etc in production instance. The report should only contain scripts which were changed directly in production and n...
I am having issues parsing a nest json string and keep getting a return of Object Object and was wondering if i could get some help from more skilled api developers. The Goal: Import data from a REST API that identifies a user associated with a store...
Hi Guys,I deleted RITM of service catalog along with their SCTASKS. I tried to restore them from the restore option and got a few back but the Variables are not currently showing up. Please let me know how to restore them. Please help me with this ur...
Kingston. I created a widget that calls the server twice and I noticed an unexpected result. You would think it would print out Hello World, but it prints out World World. Can anyone explain to me why this is occurring and how it would be possible t...
I have an extreremely simple script include that isn't being called in an inbound action: function checkEmail(txt) { gs.log('Check Email: started: ' + txt + ' :::: ' + current.body_text); return false;} It is client callable and available for all sco...
I want to create a related list for CI form that shows all rels where current CI is the parent or child on cmdb_rel_ci, is this possible? https://docs.servicenow.com/bundle/madrid-platform-user-interface/page/administer/form-administration/task/t_C...
Hi, I have written a onLoad() catalog client script to fetch a parameter from the URL. When I load the form on Service Portal, the below error is logged: I have used below script- var cartParm = getParameterValue('cart_edit'); function getParame...
I have a scenario where I need to query a database and get the details of users specified in the where condition.The condition looks like this:select * from myTable where employeeId IN(501763663,501732323,500117338,....100 such entries,501689434)Now ...
Hi! I am wondering if the "canRead()" function considers User Criteria when run on a record? eg; I am looping through knowledge articles to populate a widget and the knowledge articles have "can_read_user_criteria" set on each article. When running "...
Hi all I can't seem to delete a workflow I created. I check it out, go to 'delete', but it doesn't go. It also shows as 'published' when I go back in. Thanks
how to view all values of all variables like workflow.scratchpad.variable=values? in certain workflow
We have a thousands of CMDB de-duplication tasks and needed a way to automate it. Please suggest a way to do so?
Hi, I would like to understand what the point of the table cmdb_ci_patches is and what is it used for? Thank you,
