I want to route few users to the SP portal when they will use the /instance.service-now.com/esc or /instance.service-now.com/sp, and default will be esc portal.EX: only EU region user, i want to use the SP portal and for rest i want to reroute them ...
Hi, Is there a best practice in ServiceNow of managing 1st and 2nd/3rd line knowledge articles? I'm thinking specifically for scenarios where 1st line is doing some troubleshooting and the issue isn't solved, or where 1st line cannot do anything an...
Hello, guys! I’m currently experiencing an issue with ATF tests. I want to export an ATF test from one instance to another. The test covers a service catalog item and includes the following test steps:Open a Catalog ItemVariable State ValidationSet V...
Hi SNow Community,I'm having trouble modifying the playbook form. I can change the title, but I can't seem to edit the description. I even tried recreating it from scratch, but that didn’t work either.Any assistance would be greatly appreciated!Here ...
Hi Team, Can some help me with below requirement step by step. I need to submit a catalog item once i receive an email and auto assigned to group service desk level 1 as a default group.
Hi @David and @Dan Bruhn , None of my post getting approved, i am trying since couple of day. I come to know that you can help to get it approved. Please do the needful. Regards,Amit
Looking for a way to find out which service accounts created for integration are being used for Event Management - Is there a way to discover which service accounts are being directly used by Event Management (or any other module, but need to sepa...
Have a catalog item that accepts a spreadsheet as an attachment containing a list of CIs to decommission. Built a flow that automates the running of the data source (attachment), import set and transformation map to add each row as a related Impacted...
Hi there, recently, I was looking into custom buttons on related lists in Workspaces.As describe here, creating a custom button usually requires several steps which can be summarized as follows:Creating a button as a declarative action (DA)Defining a...
Hello Community, I am going to implement CSM module for my client, i want to know which all plugin need to be installed to implement CSM module.
Hi, I was trying to print counter of numbers in a table using JSP code in servicenow. However, the counter is not working as excepted, its throwing null values. Please find my script below and correct me.Thanks in advance!----------------------------...
Hi guys,I will be really glad if you help me with my case.I edited the header of my Service Portal and now in the menu there is a custom tab (dropdown) which shows some information stored in the platform.I also have a form on one of my pages which ca...
We recently installed the Data Normalization Services plug-in, and now we are confused how to create a new company. If I add a company directly to the core_company table, it defaults to Normalized=false and the field is read-only. If I create the com...
Please find the changes i made to the widget to customize the portal. something seems to be broken in my codeI am writing a select function to filter catalogues on basis on alphabetical order and popularity and favourites. server side:(function() {v...
