Hello, in my PDI I created a script based Metric Definition to calculate a value instead of a duration.This metric definition was not executed and did not create metric instances upon changes to the field in the change request record. It started to w...
Hello, I am currently working on the training module (Integrating with ServiceNow; Exercise: Create an inbound web service) and the script that is provided is invalid. I am looking for some help/guidance on how to fix it so I can move forward with th...
It feels like users should not be able to change their approval status after approving or rejecting something, am I missing something? It appears like an ITIL user would be able to just toggle their approval back and forth all day if they wanted. Sur...
Hello Community,Unable to subscribe with Producer URL. Provide producer replication set information manually. Producer replication set information can be found in Replication Setup Instructions on the producer instance. All fields, including name, ne...
So I have a UI Macro which I had created but I am not able to add it to the service portal via widget. Can anyone explain me in brief how can I achieve this functionality?
Hello, I have a problem with the overview section in Service Operation Workspace. When my instance is in English language, the drilldown works correctly: I click on the donut and I see the related records. When I turn on in Italian language, the dril...
I have created the Extract Values Flow in Document Intelligence, but I noticed the values are not written in my target record after the extraction; what’s going on?The values are populated in the Field Values / Extracted Value table sys_di_extracted_...
Hi there is a requirement where we need to set the size limit as 5mb for attachment. how to set the size limit for attachment. provide any solution.
Hi Team,How can I activate this view? It was available directly in the PDI, but a different page appears on the customer system:Nav: Self-Service -> KnowledgeNav: Self-Service -> Knowledge
Is it possible to use a JDBC Driver to connect to ServiceNow database[1] and extract data from it? I know it's possible to connect to ServiceNow using a native ODBC driver provided by ServiceNow (link), and I also know it's possible to connect using...
Hello everyone, I am trying to obtain the attachment of a variable from the cat item through the flow designer and pass it to a new table, in the table the field is configured as a file attachment, but I cannot get this information to be passed. I th...
Hello Community, I'm searching for solutions to improve the performance of sys_user table with more than 5 mln records (including inactive ones). The pain points today are mostly:- the table is loading for ages- referencing the user record (even in...
I created a stage set for my workflow. When the workflow runs and updates the RITM stage, if I open the RITM I am seeing the stage value instead of the label. I thought the issue might be that my stage set had options not in the Stage column on the s...
HiI made an ATF test with 2 steps on a company instance: - In step 1 "Open a Catalog Item" that contains a multi-row variable set - MVRS- In step 2 "Adding row to multi-row variable set" : the form does not show up the "Catalog Item" and "Multi-Ro...
Hello ExpertThere is a URL written in a knowledge article. I am looking for a way to redirect this to suit the portal or mobile. ■ProblemThe knowledge article has the following URL written as a URL to refer to other knowledge articles: https://<insta...
