I have my webhook set up to retrieve the short description and description changes from Jira. When the Bug is created in Jira I send the short description and description from the incident: My webhook is set up to send changes to Summary and Descript...
Hello, Can anyone help me on adding filters to a list record? I was trying to add another module in change that will contain records that has a planned start date of today + 7days. But it seems to not be working. Here's what I'm using. Appreciate al...
We need to somehow filter the watchlist picklist to be only those users who can actually view the record. It makes no sense to add someone to the watchlist who cannot view it.
I am exporting data from ServiceNow from an export set to a tool which provides us with a dashboard based on the data we have. The data is surrounding User Information, however, I would like to include a URL so that anyone who is on the dashboard can...
*Asking this question on behalf of a business user* User has the admin role and is trying impersonate someone known as a BCM Planner (contains a variety of BC related roles needed for testing the new BC workspace). The user was capable of being imper...
Hi All, In workflows I was able to get approvals comments added to the catalog task, by adding the following line task.comments= new AddApproverComments().addComments(current.getValue('sys_id')); in the catalog script. Does anyone know how to do th...
Good day, would like to ask any experts about subscription in servicenow. current scenario : We mapped custom table on app engine fulfiller subscription. Then we build a portal for the fulfiller user and also now allowing some other end user (non ful...
Hi all, I'd appreciate your help on this code. It is a popup modal that appears onLoad; the expectation is to show three buttons, two choices + cancel. The model is popping up, but the buttons aren't responding by redirecting me to the right link. ...
We have seen an issue where when a change is put in there are messages posted to the activity feed that Impacted Services have been removed. Which they haven't and they are still there. My concern is that I cannot find the business rule or script th...
Hi All, Previously we used to report on sp_log table to know the top search terms. However, after we enable AI search it is not recording in sp_log table. Can anyone please help me on which table to report to get the top search terms in a service p...
Hi Team, I'm newbie to the attachement sending part in Servicenow. I saw few solutions and tried to follow it but not working for me as Zendesk expecting below paramets in the API I managed to send this till now var attachment = new GlideRecord('sys_...
Hi. I want to make new update set including specific table. Now I could make new update set but I don't know how to set spcific table. I someone knows, please tell me.
Can someone please help!I cant get this catalog client script working in service portal, however works fine in the native UI. function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; } v...
Getting below error while uploading image file in the Email Client Template. I am trying to upload .jpg or .png files
