Hi,I need help completing the Lab Instance 4.2. As part of Service Now Admin Fundamentals - Create Catalog items. I did create the Infinity HHD as per the process outlined in the lab. But it is not visible in the Hardware category. When I go to Serv...
Hi Team, Working on one Integration to send JSON payload to 3rd Party tool through flow designer. I have created an action comprising of Inputs and Output parameters with script to call REST message. But, the input parameters mentioned in flow design...
Please help me with below questions.while submitting record producer-Alternative Fee Agreement (AFA) Request how to verify belowfirst questionSet Do you know which firm you want to engage? = NoVerify <10,000 and no assistance needed is not available...
I have some catalog items that are a reference field to the sys_user table. When I fill out the field I can see the persons name and email address. However, non itil users type in that field they only see a persons name. We recently had a case ...
I have a widget which shows as a suggestions of all the user roles of referenced user selected, to help the user to raise a request for the roles. Can we use AI search capability to show the suggested user roles in the widget. If yes, please guide wi...
Hi, I have gone through setForceUpdate method in product documentation and I saw that it is used to update records even if the field value does not change. So, when using this method, does any field value changes or how we can know that particular re...
I'm facing an issue with a Flow (REST API - Asynchronous) and custom Action (Script Step). The Script Step return this error: invalid return type: com.snc.cobject.ComplexObject only if the Action is used in a Flow. If the Action is tested by it self ...
Is there a way to zip all attachment with password before sending the email notification. any useful script can use to achieve this requirement
Looking for advice. We use order guides and users typically click Next to get the variables to expand. Doing this causes an error message to display saying variables are missing data, which is a bad user experience since they have not filled out the ...
Hi all, I know this might not be the right forum, but I'll take a chance since I don't know where else to ask this. Also tagging @Arnoud Kooi @Arnoud Kooi in hopes of getting some super-help. The setting ""Show Technical names on page load" has stopp...
The box displays all the users. I wish to filter out only Active users may be some more conditions. Can someone help me understand where can i make the changes so that the filters are applied by default? Thank you for your time. Cheers
Is there a way to provide a link for opening an incident to a specific assignment group?
Hi All, I want to make assigned to mandatory when state changes to Closed Complete in List view.I have created a client script onCellEdit. Field- stateI added the logic if State is Closed Complete and Assigned to or Assignment group is empty then it ...
I would like to ask a quick question ..slightly baffled.We are looking for a “Survey Response Follow-Up” process; where surveys are reviewed, users are contacted (especially bad surveys) and tasks is then closed. I have done some research and I am st...
I am needing to know the best way to create/design templates for Knowledge articles. Currently, we are designing templates using HTML in the text field. We are wanting a method of adding a field to a template and that field appear on all templates. I...
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