Hi team, I have setup some custom monthly PA reports in the system for example the first contact resolution rate, size of backlog etc. based on assignment group breakdowns. For adding up the reports in the system, I have created PA widgets as well wi...
If an incident is created that is a security issue we have a requirement to create three tasks to run in parallel to address the security incident. Once the three incident tasks are complete the incident needs to be automatically closed. I've chosen...
Hello I have to prepare MFA for our instances. (in preparation playing around on my 2 PDI's). First of all I recognizes that the "MFA Context" was created OOTB only on one instance: (do not know why the instances differ) The documentation tells,...
Hi All,I know this widget has been brought up many times before, but I haven't found an answer to what I'm trying to do.We have updated the My Requests page with multiple instances of a modified Simple List widget, one each for the different applicat...
Hi,Just wondering if anyone can advise me on the script i would require to have new emails update a current incident if they have the INC reference in the subject line? We have various customers who communicate with us using their own ticketing syste...
I have the OOTB workflow activity "Group Approval" I have added a condition "canceled" which has the condition... When i change the group approval record to cancelled the workflow activity result is "skipped" which makes the activity go through...
The sent emails are not appearing in the activity stream. I made sure the sent/receive box was checked off in the filter but it still isn't showing. I also made sure the correct role was entered in the Activity Formatter. Anyone have any advise as to...
Create one header menu named as"Incident" which will display the count of incidents assigned to the logged in user. I need to do this using scripting.
Hi ServiceNow Community Has anyone played around with "Configure journal field tile icons and colors in Workspace"Configure journal field tile icons and colors in Configurable Workspace (servicenow.com) It seems only work on the "Details" tab but not...
Interesting problem. Love the ATF Test Generator application, but have come across an issue with a specific scoped application. When I am in the ATF Test Generator page/form and select advanced and then specific scope, it does not find the applicatio...
How can i restrict to user not to select future dates on a date variable on Service Catalog form @Ankur Bawiskar @Saurav @shloke04 @Anil Lande @Maik Skoddow @Jaspal Singh @Sandeep Dutta @Chandra Sekhar Maganty @Musab Rasheed eed
How to add 5 business days using flow designer? It should auto populate the next contact date once I run test. Please help me. Thank you!
We have related list of draft email and email in workspace view. But in CSM configurable workspace, these related lists show a "New" button. We want to hide it. So far my attempts were not successful. I was able to hide the "New" button in the UI 16 ...
in the above picture, z 1.my requirement is-- name and cost type should be non editable in list level 2. unit cost and investment request assumptions shoulb be editable in listlevel
Is it possible to restrict the img size in kb article(article body)I want the img height & width to be 500px x 500px. If the user uploads an img more than this size it should automatically resize to 500x500
