Hey Everyone, I am trying to create a fix script that will update the category field from operational to strategic.I have built the below query and I build my filter on the demand table as the encoded query.var gr = new GlideRecord('dmn_demand');gr.a...
OOB set variable value(SP) doesn't have an assert that the variable was not set. There are situations where, user clicks the variable dropdown and selects a value and a value is not expected in the dropdown. If it is expected then the set variable va...
Love the idea of the banner announcement but I have a legal requirement that a banner stays up the entire session and can't be dismissed. Would rather not do it via a global UI script but use banner announcements instead-- but don't see a way make it...
Hi everyone, We have many catalog items in our Service Portal, and we would like to call a widget for feedback when a user clicks the Submit button. In the example below, the widget is the awesome Feedback app, from Automize AS.We would like to impr...
Hi Community, We have created a custom flow action with a Rest step for an outbound call. We are using OAuth 2.0 for the authentication so, just wanted to know when making a outbound call, how an access token is passed?Is it automatically done via Co...
Hi All,We need the total number of tickets received from last 12 months by using servers.How to extract it Thanks.
Hi All, I have a requirement to show the Knowledge bases based on sold products.I have added the below script in user criteriavar con = new GlideRecord('customer_contact'); con.addEncodedQuery('accountISNOTEMPTY'); con.addQuery('sys_id', user_id); co...
Hi everyone, I am trying to create a business rule that runs before the incident table is loaded and queries only the records that are opened by the current active external user. I've tried using an encoded query with a dynamic condition, but it does...
We are currently testing Adaptive authentication and have noticed that APIs that use OAuth does not work when the "Enable Authentication Policy" is true. I have tried connecting Via postman by following instructions here - https://support.servicenow....
I have a customized ticket conversation widget on the case table. I get the entries using the line data.stream = $sp.getStream(data.table, data.sys_id); The internal servicenow UI shows the case has 102 Comments (client visible) entries order desc on...
Good day. I'm trying to accomplish such configuration in Kingston release: 1. If the user has role itil, then redirect to navpage.do\UI16 2. If the user has some roles but not itil, then redirect to Service Portal There is OOB SPEntryPage script, but...
Hi I am using the link: https://dev101419.service-now.com/ But as soon as it loads, the page redirects to: https://dev101419.service-now.com/now/appenginestudio/home Not sure why, so I cant access my instance. I am very new to servicenow. Any hel...
Hello Community, I have a requirement to use a subflow to automatically update fields on a form as part of a catalog item task model. I have created the Task model and also the sub flow. The issue I am having is that the sub flow is not triggering w...
Just made aware that with Vancouver the Instance Security Center is being prepared for deprecation. It will be hidden and no longer activated on new instances. Do we know what is replacing it? I'd like to ensure am kept current on this topic. Tha...
