Software model result field definition on software installations table
From where exactly the software model result field is getting populated on software installations table ?
Forum Posts
Platform: Automate change records and agile stories for patches and upgrades.
Hi - I am looking for a way to have standard change records created using field values from the ServiceNow support site. When a patch, hot fix or family version update is scheduled for any of our instances I would like to automate the creation of the...
How to show unique records in reference variable?
Hi, I have a table with 5000 records and duplicate records by name. but I want show to only unique records by in reference variable. for that I'm using advance reference qualifier. But issue is its taking some time to load. please help to do this in ...
Resolved! Can someone help with the condition and script for creating an incident with UI Action?
I am trying to create a UI Action for an incident to be created when a contract substate is aborted.I am very new to script and UI action is not covered in the SNAF course. It will be much appreciated if anyone could help out. I have tried to create ...
Resolved! ATF: Split task steps
Dear All, I am creating ATF steps for splitting a remediation task but I have encountered some errors. It's either that my script doesn't open the table or it can't edit the short description of the record.The previous step of this is a Record query ...
How to execute Oracle stored procedure from JDBC activity designer?
Hi All ,When we tried to execute the simple stored procedure we received the following error. What may be causing it? java.sql.SQLException: Unsupported feature at oracle.jdbc.driver.OracleParameterMetaData.getParameterMode(OracleParameterMetaData....
Work Note update notification wont send when work note is updated by email.
I'm having some trouble with the "Incident worknoted for ITIL" notification.More specifically, while an email notification is sent whenever there is an update to the Work Notes in the incident form, when the Work Note is updated via email reply, ther...
Resolved! Survey Reporting
Is there a way to create a report for a particular survey that shows the response as the row and the string values for each as the columns? Ideally this is how you would report on a survey. My understanding is this was supposed to be in the Utah upda...
Read only admin access
Is there any way we can introduce Read Only access across all of Servicenow
Resolved! Is it possible to reset ITSM without affecting Customer Service (CSM) scope?
We've been tasked with rebuilding our ITSM related items. Incidents, Requests, Problem, Change, etc... our new VP wants everything built from scratch, and does not want our old configurations to be left on the system. However, we need to be sure we d...
How to set a default for opening URLs in a new window
When creating Knowledge the URLs always open in the ServiceNow window. This is because the URL target is set to None (use Implicit)Is there a way to set the target to 'New Window' so that the link always opens in a new window?Appreciate any help on t...
How to Attach Knowledge Base Articles in Catalog Items?
Hi, I am trying to attach certain knowledge articles below catalog items, so that the users may go through them before making a request. How can this be achieved? Thanks.
Resolved! How to display field name right to field label?
Sometimes I can see in some instructional videos on Youtube that in the forms next to the field label also the field name is printed, for example: "Application | sys_scope". How can this be achieved? Many thanks for your help!
How to re-arrange a string variable in Flow Designer
Dear All,I am handling an inbound email via Flow DesignerI set a variable called "EndDate" in flow designerThis variable is a string. I use the variable to parse a date which is in the email bodyThe parsed variable has this format: DD/MM/YYYY (for ex...
Workspace UI Action not saving
I have created a new UI Action for the workspace that changes the state of the case to closed and populate the resolved by and the resolved date but it doesn't save the record after clicking the button. Here is the code I have written: function onCli...
