Hi,Just wondering if anyone can advise me on the script i would require to have new emails update a current incident if they have the INC reference in the subject line? We have various customers who communicate with us using their own ticketing syste...
I have the OOTB workflow activity "Group Approval" I have added a condition "canceled" which has the condition... When i change the group approval record to cancelled the workflow activity result is "skipped" which makes the activity go through...
The sent emails are not appearing in the activity stream. I made sure the sent/receive box was checked off in the filter but it still isn't showing. I also made sure the correct role was entered in the Activity Formatter. Anyone have any advise as to...
Hi, some of our customers are connected to our instance via multiple sso providers, some smaller customers are using the local login method. Is there a way (and if yes, how?) to create a custom serviceportal login page where the following happens:The...
Create one header menu named as"Incident" which will display the count of incidents assigned to the logged in user. I need to do this using scripting.
Hi ServiceNow Community Has anyone played around with "Configure journal field tile icons and colors in Workspace"Configure journal field tile icons and colors in Configurable Workspace (servicenow.com) It seems only work on the "Details" tab but not...
Interesting problem. Love the ATF Test Generator application, but have come across an issue with a specific scoped application. When I am in the ATF Test Generator page/form and select advanced and then specific scope, it does not find the applicatio...
How can i restrict to user not to select future dates on a date variable on Service Catalog form @Ankur Bawiskar @Saurav @shloke04 @Anil Lande @Maik Skoddow @Jaspal Singh @Sandeep Dutta @Chandra Sekhar Maganty @Musab Rasheed eed
How to add 5 business days using flow designer? It should auto populate the next contact date once I run test. Please help me. Thank you!
Hej @all,we have an issue, that catalog items appear or not appear to our customers, if we activate/deactivate it.We already tried several settings and cache flushes, running the gs.cacheFlush('criteria_cache') on the affected node of an user made no...
We have related list of draft email and email in workspace view. But in CSM configurable workspace, these related lists show a "New" button. We want to hide it. So far my attempts were not successful. I was able to hide the "New" button in the UI 16 ...
Dear All,The screenshot is from a remediation task with multiple vulnerable items. I want to split the task manually without using any conditions but the ATF step 'Click Component (Custom UI)' doesn't recognize the clickable things below. I would lik...
Hi all, after recently upgrading to Utah, we noticed that around 50 users suddenly had the impersonator role in our production environment, which is NOT what we want.After some investigation, we found that the role virtual_agent_admin as of Utah cont...
in the above picture, z 1.my requirement is-- name and cost type should be non editable in list level 2. unit cost and investment request assumptions shoulb be editable in listlevel
Hi All, Need one urgent help.We have a requirement for service catalogue where user will put in the youtube Link.We want to check if that link is:1) Unlisted2) Less than 3 Minutes. I know there is default spoke but that is to create the videos and ot...
