Hi All, how can we copy worknotes from Interaction to Incident on agent workspace? I tried editing with below UI Action yet no luck, can someone help me with this. if(current.update()){ var inc = new GlideRecord("incident"); inc.initialize(); inc.cal...
I am looking to implement a feature where images within knowledge articles can be clicked to enlarge, with an option to close (using an “X” mark). Instead of manually adding this functionality to each article, is it possible to apply this behavior gl...
Hi, I have 2 instance , and when i am creating an incident in one instance then same record is replicating in another instance via rest step in flow designerBut how i can send attachment from one instance to another instance via rest step in Flow des...
I would like to enable Add button for approvals so that approvers can be manually selectable for the change request I would like to enable this Add button SOW for change request could you please help how to do this looking forward for your response
Hi All,Started to get errors this morning for all attempts to use the OAuth client or even update its credentials in UI. KMFInstanceKeyRegistry failed to unwrap key with sys_id: 4c534321830102100a92f629feaad3bf (error: com.glide.kmf.commons.CryptoOpe...
When viewing Templates for Incidents, the following 3 templates should not be visible for ITIL users: Incident_resolution_templateIncident_topic_completion_templateIncident_unresolved_task_templatecurrently standard ITIL users are not making use of t...
I have a catalog item called "Atlassian/Miro Access" and I'm looking for the Onload script/code to hide the submit button on the portal. Thank you in advance.
While testing the change management flow how to open the related list change task in the change request .
Hello everyone! I have a question. Can date and date/time placeholders be hidden?I have not configured the example text or any other thing that could be related to that. I will be very grateful for your help. Regards!
Hello! I have a probleme with my survey satisfaction customer that i have build. The caller can't recieve the survey in his portal. Can anyone help for this please
After installing Now Assist and activating the Now Assist skill for Virtual Agent, I am still having problems trying to find a Knowledge Article or find a catalog item.Here I'm trying to find a existing KA:
For the date alone i had used custom type with this value: yyyyMMdd it worked fine.Please suggest if any body worked on date and time from the string field 2025-07-22 08:45:00
Hi Community, I want to add a checklist formatter to the form view of a custom table in my scoped application. The table does not extend "Task", so I have created a new UI formatter for my custom table (it's created in the application scope). Otherwi...
Hi! Need help in workflow(sc_request) wait for condition activity... I have this workflow and we just need to create a "Wait for condition" ,so that if the answer is true, it will create task (another workflow activity) The script seems fine to me b...
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