I am hoping the community can help with what can be a common scenario for an organization. Universal Request and its functionality seem like it should be the answer, but it feels like it blocks intuitive usage and negates efficiency in some scenarios...
Hi all, I'm trying to setup a communication plan for our change request. The communication plan has 1 communication task definition and 1 communication contact definition. The communication contact definition is set to the type of 'Recipient list' r...
Hi all,Just wanted to share a pattern I’ve been using for automating application updates with Flows.There are lots of ways to handle this, but this has worked well for me so far — curious to hear how others are approaching this. The two most importa...
Hi, since Quebec, ServiceNow has "enhanced" the Subscription Management module.The thing is that now its not usable in our scenario:- We have both CSM and ITSM licenses, lets say 200 CSM and 400 ITSM.- ITSM is as per new licensing part of CSM, so a C...
I've created a copy of the Now Assist Adoption dashboard and added a department filter, but I was only able to apply this filter to usage reports. The filter isn't applied to feedback reports — is it possible to add department filtering to feedback r...
Hello talents,Is it possible to build something like the 'condition' field type in Portal?Something like this Thank you so much!
Hi Everyone, Please guide on how to increase time out for agent presence .We are using advanced work assignment. Currently when agent workspace is closed and the agent is working outside of agent workspace on native platform , after 10 mits the agen...
What exactly is considered billable usage in ServiceNow IntegrationHub, and how are IntegrationHub transactions calculated?There seems to be some uncertainty and differing interpretations around what actually counts as an IntegrationHub (IH) transact...
Hello,I found an article on creating templates that are Accessibility friendly, however, I'm wondering if there's such a tool in ServiceNow that can scan KBA module for noncompliance of articles already published. I know our platform underwent an upg...
Hi all, I have "Work notes" and "Additional Comments" in Workspace view for incident and these two fields are also visible in the "middle" section of the Agent workspace form where you see the Activities. If I remove the fields from the view or hide...
I discovered that when the Table API ACL (OOTB) is disabled, any local user can make API calls depending on their roles.I enabled the ACL and now the local user also needs the "snc_platform_rest_api_access" role, plus the table roles, to access the T...
Background: We are testing connecting CoPilot with ServiceNow, to allow users to ask it questions and to have it respond with information from our knowledgebase. Following most of the steps here: https://www.matthewdevaney.com/copilot-studio-servicen...
Hi everyone,While performing testing for our upgrade to Zurich, we have discovered a new ACL from Zurich that is causing issues on our forms that have HTML-type fields. This ACL is restricting access to the HTML type fields to users who have the new ...
Hello, I would need to set a 350 words character limit on a variable from a record producer while filling in the form in the portal. I found multiple solutions suggesting client scripts. Is there a way to fulfil this without scripting? Thanks in adv...
