Is there any performance page/dashboard available to check when experiencing slowness? Something that would signal weak performance statistics during any sort of slowness/loading issues. There are times when only one user is experiencing issues and w...
Is it possible to nest email layouts to help organize standardized details for example:Request Opened has the layout Request Customer details (contains details from the requests) which has the layout Customer Facing (which has the branding)I would li...
I need to know how to pull the end user device information like RAM, PROCESSOR using service graph connector plugin in ServiceNow.Any alternate approaches are also fine, in advance, Thanks!
Getting Customers Off the Ground with Knowledge Management: What Actually Works After working with customers across industries and maturity levels, one thing is consistent:Knowledge Management doesn’t fail because of missing features. It fails becaus...
I want to create a report that compiles information on how much Subscription is being used by department.I tried to create report from User Subscription("user_has_subscription") table, but report couldn't create by ACL.In addition, I checked whether ...
I have created a new taxonomy and added it to the portal. But it is not reflecting in the portal .
Hi everyone! I’m looking at the OOTB Onboarding HR case in HR Agent Workspace. In the playbook, I can see both HR Tasks and child HR Cases displayed as part of the lifecycle.In my client’s instance, the playbook only shows HR Tasks - the child HR Ca...
Hi everyone,I wanted to share governance patterns that may help teams exploring end-to-end automation for ServiceNow delivery (not a sales post).Disclosure: I’m affiliated with Humanize (we built this). I’m posting to get practitioner feedback.Scope ...
Hi, I am getting this issue, and I am not able to resolve it with a cross-scope record. Any ideas on what I am doing wrong? The issue:This is my cross-scope record atm:
Hi Community, In the flow designer, I would like to pass the 'encoded query' as condition whenever I use the "Look Up Records" action on the Incident table. I used the toggle to use the scripting for condition/filter and added the following script "...
Hi,the sample data given in the docs.servicenow.com states tha following parameters:Syslog-server, assumed to be in fqdn format.Mid-server to use: I don't understand this parameter format?- Is it supposed to be mid.server.<your-midserver-name> or is ...
Hi Expert,I know we can use GlideRecord we can use in client side but i want to know what the harm is using it in client side.
Hi Everyone,Our Requirement to Setup New entry for the Service Operations Workspace Home "Upcoming section"Name: Incidents not updated recentlyCriteria: Active and unresolved Incidents assigned to the agent that have not been updated in the last 7 da...
We have a requirement where attachments on Change Requests and Change Tasks must be frozen (i.e., no changes or deletions allowed) once the record reaches the "Authorize" and "Authorize Implementation" approval gates. This is similar to how other fie...
