Anyone has experience with a Genesys integration with ServiceNow?I found some general documentation on CTI integration here:ServiceNow Computer Telephony Integration - CTI - YouTube http://wiki.servicenow.com/index.php?title=Computer_Telephony_Integr...
I have activated the Teams plugin for Change. The button appears on the form but when I click it gives below. "Sorry, but we’re having trouble signing you in.AADSTS90013: Invalid input received from the user." Did anyone face this issue and resolved ...
We have templates that you can apply to new Knowledge Base Articles and those are stored as HTML code with various styles. I'm trying to convert the styles to an external stylesheet so we can modify all the templates via the one stylesheet (instead o...
I already know I can include external stylesheets via code directly like any other html page:<link href="http://www.someexternalplace.css" rel="stylesheet" type="text/css"></link>But where can I store the actual style sheets in ServiceNow? I can stor...
I cannot find any documentation on using a voice channel in user preferences. It doesn't seem to work at all, and I have a twilio/notify number. Please help! 2 things I need to do: SMS user preference seems to default to email to text. I would like t...
There is an INC001 ticket where by mistake password has been given and know user want to know who all have accessed the ticket. How to see logsTime Frame: 2025-06-05 12:34:01 IST
I need to update the icon for bulk catalog items having no icon using script.
I want to downgrade my instance from yokohama to vancover to install mid server can anyone help
I have created 3 variables in a catalog item one is cloud account name, and another is cloud ops support group which are from same table If I choose a cloud account name then the other field is autopopulated now the problem if the data in the backend...
Hello All, Dictionary info is not showing up when I right click on a field in a form and click on show field name
I have an excel sheet with multiple tabs/sheets that contain test cases. I need to import the excel sheet into ServiceNow such that a Test Plan gets created and test cases present inside the excel sheet get inserted into the tm_test_case_instance tab...
Hi Everyone, Requirement: I have created a catalog item in a Service Catalog having one variable. A radio button with 2 choices and including None I want the end user to submit the request for the item with the blank form (None value selected) and th...
Hi Community, The Jira Spoke 'Create User' Activity is erroring with the below and I'm at a loss to what is causing the error:{ "Action Status": { "code": 1, "message": "Error: You must specify the products that user can access....
In Workspace there's an 'Edit column' button to add or delete or reorder the columns. Changes will appear in the list table after applying but once user reload the page, the list view column will revert back to its default layout.The highlighted is t...
Hi Community,I have run into a problem. Currently the lane in the agile board is set according to the state of each story. I am looking for a way to highlight or prioritize an urgent task or unplanned task in agile board. I am aware of tags, however,...
