Created an option - 'Maintenance' in the category field and updated the 'Create Request' Action Assignment in a way if the category is 'Maintenance' then if the user clicks on 'Create Request' it should be redirected to a particular form (catalog ite...
When I try to send email from the Major incident communication by adding recipient list in the BCC and adding an user in (To or CC or BCC) two emails are getting triggered. But when I send only the email to recipient list only one email is triggered....
If a user is allowed to view the data in the table, he should be allowed to report or group out of all its fields as well. Scenario:Our user table has a reference field to company tableCompany table doesn't have any "report_view" acl for ITIL roleOut...
Hi All I am working on a UI action to allow itil staff to create a new caller if the person doesn't exist in the sys_user table. it all works well, except my modal UI page redirects to itself on submit and on cancel. I am using <g:dialog_buttons_ok...
How do we find and track the recurrence of incidents in ServiceNow? What can we use to make the problems data match up in order to show up as a recurrence? How do we get this data up to quality?
Hello everyone!I would like to know if it is possible to use Now Actions to send notifications only to users without sending them to a channel.In the "Who will receive" section, I have configured "Users," but no notifications were received!I have als...
I want to sent the email notification to the Assignment group members which one is the best practice to do that ? coz assignment_group.include members in "who will received" is not working
Hi There,Our HRSC has expressed interest in being able to use a rich text editor in the Comments box in HR Workspace. This stems mostly from being able to properly use hyperlinks to Knowledge Articles but also for bolding steps for instructions back ...
I am working on service platform. I have cloned the out of the box widget call "KB Most viewed", when I drag and drop original widget into my page it works fine but when I drag and drop the one that I cloned from the original is causing an error, is ...
Hi everyone, I am currently experiencing this issue where the user with ITIL role is unable to see the 'People - Users' option from Global text search results page in Core UI.Checked 'People & Places' from "Text Search Groups" table, it has role ITIL...
We got his error ml_scheduler: Request not sent to uri= https://sncmlscheduler.service-now.com/api/sn_service_request/job : java.net.ConnectException: Connection refused. Solution ID: 2125949f8349321074f49650ceaad30f: no thrown error
In our ServiceNow instance, I have noticed that it is possible to insert duplicate records into the sys_user_grmember table. However, in my out of the box PDI there seems to be something in place that prevents this, and throws and "Invalid insert" er...
Hi all, I have got a requirement where I get a survey response in the form of a date field (which is a string value), and I need to use a wait for condition to wait till two weeks prior to this date.The issue is that, the wait for duration doesn't wo...