I want to change the Agent's status to available automatically in inbox of agent workspace instead of manually changing it. By default it's offline.
Hi Everyone, When we are doing discovery it is taking so much time to validate one ip it is taking 43 minutes approx. not sure why. And also other than that no other schedule is running. Any inputs? Thanks and regards Sai venkatesh
Hi everyone,I’m currently working on a Parental Leave of Absence journey on the sn_hr_core_case_total_rewards table.In the lifecycle event, one of the activity sets triggers another HR Service, which also creates a record on the Total Rewards table....
Hi,I’m trying to configure the journey so that Owner is set to the subject user’s Manager, but it keeps defaulting to Opened by (me, the System Administrator).As you can see, I am dotwalking to the subject person's manager for the owner's field.The j...
Hi, my client does not want to give ServiceNow write privileges to the OneDrive Spoke to enable Policy Authoring in SharePoint. They are hoping they can set it up with only read-level permissions. The integration has the option to "Create a record" o...
Hi, I have one requirement where I have to add the serial number as well on the click of preview icon. This variable is created in the catalog item, and it is editable in the RITM. Thanks
Hi all,a change manager in my company is seeing odd behavior in Production. When he pull of the list of All changes, he's got the "Tags" column added to his personal view so he can add tags from the list view. However when he does it this way, al...
I have setup the sharepoint online integration connection with grant type as client credential, when I click on the "Get oAuth token" then the client system has given a access token alone with 1hr of validity. But i'm wondering from then how it is ge...
I have a requirement on adding new Approval requests in between phases of Project in Project table.I want to add new approvals for groups on Project table "pm_project" between Initaiting and Planning phase.
Restrict a user and redirect to custom portal,I have create an user whose role is bank managerand i am using custom portals to manager to login, i want the manager user only access to the custom portal.But now it is accessing portal and as well as PD...
I have a Record Producer in Service Portal. On change of a field, I call an endpoint that sets values in another field based on the user’s selection. I’ve implemented this using a Catalog Client Script that calls a Script Include to process the REST ...
Everytime I update a Knowledge Article the URL changes. This means I need to update the URL in several places. I thought the purpose of document management was to make things easier. Perhaps I'm doing something wrong during the update. These are the...
How am I able to remove the edit/delete options on an existing template in Service Operations Workspace for interactions/incidents?I already tried removing the template_editor and template_editor_global from the user, but they are still able to edit ...
I am testing our scoped application on Quebec and whenever I try to send a RESTMessagev2 via a MID server I am seeing the following error: WARNING *** WARNING *** Request not sent to uri= https://192.168.1.1/api/v1/cluster/me : org.apache.commons.htt...
Hi Team, Quiz designer we use has Load Quiz UI page and it must show list of quiz created, but its not showing. Only for admins its showing the quiz. How to check the feature in OOB instance i couldn't find quiz module in OOB
