Hello,I found an article on creating templates that are Accessibility friendly, however, I'm wondering if there's such a tool in ServiceNow that can scan KBA module for noncompliance of articles already published. I know our platform underwent an upg...
Hi all, I have "Work notes" and "Additional Comments" in Workspace view for incident and these two fields are also visible in the "middle" section of the Agent workspace form where you see the Activities. If I remove the fields from the view or hide...
I discovered that when the Table API ACL (OOTB) is disabled, any local user can make API calls depending on their roles.I enabled the ACL and now the local user also needs the "snc_platform_rest_api_access" role, plus the table roles, to access the T...
Background: We are testing connecting CoPilot with ServiceNow, to allow users to ask it questions and to have it respond with information from our knowledgebase. Following most of the steps here: https://www.matthewdevaney.com/copilot-studio-servicen...
Hi everyone,While performing testing for our upgrade to Zurich, we have discovered a new ACL from Zurich that is causing issues on our forms that have HTML-type fields. This ACL is restricting access to the HTML type fields to users who have the new ...
Hello, I would need to set a 350 words character limit on a variable from a record producer while filling in the form in the portal. I found multiple solutions suggesting client scripts. Is there a way to fulfil this without scripting? Thanks in adv...
When I'm using a Workspace List, click a row's checkbox, then the edit button, a form opens to the right but it doesn't populate with any of the row's data. ServiceNow version = Yokohama
I created a PDI and its redirecting me to app engine studio whenever i login, i want to work on the native ui , so how can i see that ? I have the admin role too
Problem description: Proposed Solution: Task validation fails with error message: Please advise. Regards, PHS
Hi All,Please help I am looking to add a cc box in an email notification but I can't seem to locate how to do this. I see a bunch of things in the community but it appears that it all involves scripting. Is there anyway around this?Thanks!
Hello Experts, I am facing an issue with Interaction routing in AWA, below is the configuration: I have a custom queue and I have created an assignment group with 2 agents with timeout of 1 minute..Steps:When the interaction lands in the CSM Workspac...
Hi all, We are looking for the best solution/options for creating KB articles from OneNote entries without doing it manually. This group has hundreds of OneNote entries that need to be added as KB articles. The only option we have for export from O...
Hi Experts, Is it possible to send encrypted mail with ServiceNow? I have gone through a few community links which say ServiceNow does not support it. Has anyone tried it? Any help on the topic is much Appreciated Thanks, Raj
According to Service Now's documentation merging completed update sets is possible. However it doesn't instruct as to how to select particular completed update sets, only that it does that. Trying their documentation out there is no way to selectivel...
