I was trying to enable hyperlinks as most of the time, our service desk team or developers send URLs over to the customer or receive URLs from the customer about an item or dashboard.We feel like not having clickable option for those URLs is not a go...
There is a UI Action named RUn Test which is available for ATF can anybody suggest what this piece of code is doing:var dialogClass = window.GlideModal ? GlideModal : GlideDialogWindow;var dd = new dialogClass("hierarchical_progress_viewer", true, "4...
I am working with scopped app.My requirement is to add custom filed on event table which is in global scope.I craeted custom table and extend the event table with it.I created new section and in which I am trying to show my custom fileds on Event for...
Hi All,Thank you in Advance.I am trying to find the reason why user can't access to report . It show next error : "Access to this content denied based on report_view field ACLs." The expectation is the user should have access to the report. So, I ha...
Do we have access to the process that creates the entries for the live_notification table? For context, when a user is @mentioned, then a record is made and inserted into that table and a notification is sent to the user to let them know they've been...
We have enabled AI Search on the /sp portal and Virtual Agent.But it seems that along with KBAs and Catalog Items, the Virtual agent will also show People (from sys_user) in its suggestions. For example if I start a new interaction with the Virtual A...
Struggling to find a document that gives you the best practices for Keyword/Meta to get the best out of the Knowledge base. Are their different syntax you can use the keyword/Meta box. Should you repeat words or do repeated words hurt your search res...
Dear all, This was asked 5 years ago, unanswered. Asking it again to a much wider audience now, hopefully. Can someone suggest that script include for DOES NOT START WITH and how to call that from a advanced filter? Please don't refer me to threads, ...
Hello,When implementing new features that are (a bit) related to a scoped application, but would not actually touch objects of that application, I am wondering what would be the best practice.For instance let's say we have the HAM plugin and we want ...
Hi there, I want to translate an app into another language. It worked out with most fields by just switching the language and changing the label. However, I wasn't able to translate the Tabs and the text in the String field. When I changed the latter...
Hi . Does anyone know how to delete an KB article template ? I am at home working in dev but at work ( in test ) I began creating article templates for my employer and somehow I managed to create a situation where , when I click on create new articl...
Hi,I'm having troubles getting a mutual auth SOAP message up and running. I have succeeded in using the same certificate locally with SoapUI but it won't work in ServiceNow. I have done the following:Uploaded PEM certificateUploaded JKS keystoreCreat...
I have a lookup select box field called 'Floor' and select box is referencing to choice table.In reference qualifier I have written as:javascript: 'element='+current.variables.location_of_the_meeting; But this is not returning anything. Where...
Hi, how do I remove prices on the service catalog so that they don't show when buying
Hi All, We are trying to get an understanding of how "Products" are defined in ServiceNow, the purpose and usage. We have found very little documentation. Before setting Products up in ServiceNow, we would like to understand it better. Before buildin...
