Hi Community,I'm a bit curious about how ServiceNow manages to update reference fields after restoring an archived record in cases where the 'retain references' checkbox is unchecked. The documentation says that if 'retain references' is unchecked, S...
Hi -I have a data driven VTB that we are using for workload tracking. I have a filter setup to only give me a subset of incidents on this board. Is there a way to hide specific swimlanes either as a global preference or hide any lanes where no resu...
This Multi Row Variable Set is working fine in RITM level but its editable in task level But in Task level What would be the reason ?
Hi,I need to hide watermarks on emails and came across the below article. Set the property "glide.email.watermark.visible" to false, but I still see them on emails. Please assist. https://www.servicenow.com/docs/bundle/yokohama-platform-administratio...
Whenever a kb article is checked out into DRAFT state, any user can now see the article and it has the word Draft beside the KB article number. If any edits are saved while the article is still in DRAFT state, the user can now see the edits too. I ha...
We require the "Desktop support" group to have access to RITMs belonging to catalog items of a specific category. We are trying to achieve this with ACL, but it hides all RITMs. Restrict access to RITM tickets and "Tasks included" Users in the group...
Hi,I am facing an issue while I am uploading a file on a virtual agent it shows me this error "We couldn't process your file at this time. Please try uploading again."and again ask me to upload a fileIf anyone knows please help!
Hi Community, I am working on the notifications, as part of that I want to configure the Bell Icon which is on the top right side on Native UI, the requirement is.Let's say we have 2 user personas, 1, ADMIN 2, AGENT.1, Agent can only able to view the...
I have a couple of questions that I'd like clarification on and/or answered. 1. If i understand correctly, the KB Article Templates will created "Custom" Fields that need to be added to the OOB KB Article form. Is that correct? I think the underst...
Where do I create, edit or add new buttons in this part of Service Operations Workspace, screenshot below:
The below is my onSubmit client script I have written inside the MultiRow Variable set. My problem is after each selection and add I do not want duplicate records that is the user must select unique combination each time here my multirow variable set...
The approval page in Knowledge gets stuck during loading, specifically at the point where it shows “Summary of Item being approved.”The page is stuck loading every time for the kb article approval page only, which is preventing the summary of the ite...
Hi All, i am working on hrsd module so, the problem was we add added AI search widget which is inside topic content widget to esc portal when we searching there with name of request they were not coming up so we added all the knowledge and catalogs t...
Hello in Vendor Management workspace there are these 2 pages that have parameters in them simple list and kpi breakdown details. The simple list is used in when visualisation is clicked a client script was written OOTb.I referred to this 2 and create...
We have a use case where we need to upload over 4000 knowledge articles into ServiceNow. These articles are currently in Microsoft Word (.docx) format and need to be uploaded using a specific knowledge article template that we’ve already created.We e...
