I'm trying to convert the delivery_time field from a catalogue item to the number of seconds, but I'm going round in circles with GlideDuration and GlideDateTime values. I know the underlying storage of a GlideDuration object is either seconds or m...
Hi All, We have a requirement to rename the instance URL from https://<<clientname>>.service-now.com to their own domain name like https://<<clientname.com>>. How can we achieve this functionality and what would be the impact on Users and Notificatio...
i want to calculate the sum of the value in multi row variable set?below is the scriptfunction onSubmit() {//Type appropriate comment here, and begin script belowvar count = 0;var mrvsData = g_form.getValue("abcd"); //replace with mrvs internal name...
I would like to have the default value (initial value) shown on a select box type variable on a record producer form be nothing...right now it's chosing the variable from question choices with the lowest order number. is there something I can enter...
Hello! I am working with our Asset team to publish Software Models to Software Catalogs. I'm struggling to figure out how to enable the price so that we can view from both the ESC and platform. In one of instances I am able to view that price, but no...
I am trying to do on incident table based on state ,can someone please guide me.
Hi Community,Good day! I'm working on the ESC portal and I want to display the Self-Service view of the Incident form instead of the default view.Here’s what I’ve done so far:I went to Ticket Configuration > Incident > Tab Configuration and set the v...
Hello I am trying to write an acl where the current logged user can only read its own records. Can I do it without script ? If so how can i do it ?
When the RITM is set to pending, end user cannot post comment. Activity Tab and attachment tab missing When its in work in progess When we set the RITM to Pending
when i open incident new form .it is showing view:mobile in banner and i am unable to acess the caller reference tables .because it is a mandatory field i am unable to submit.help me out
Dear Community members, I am looking for some guidance on outlook actionable message configuration for surveys. I am able to successfully setup a survey notification and survey to send outlook actionable message, email body is shared below. When I se...
I'm trying to get my subflow to trigger an If Statement, but only if a change is made within the catalog SCTASK. Is this possible?If "No" is selected, the flow should go to task 6 only then close RITM, but if "Yes" is selected, the flow should go to ...
I have a requirement to move the "Related Articles" widget from below a catalog item in Employee Center to the right section of the screen under the "Submit" button similar to the attached image. Looking for some guidance on how to accomplish, if po...
Hi al, I´m creating a catalog item for the service catalog. I want to create a variable of type attachment into this item, but attachmet type doesn´t apper when I try to create it. I think the Choice Attachment must be created into the Dictionary En...
How to clone the Private Task on same VTB
