Resolved! Copy attachments from RITM to sc_Task
I need to copy attachment from RITM to sc_task.
Forum Posts
OOB Incident Trend Analyzer AI Agent is unable to provide the analysis, Help on same.
The Incident trend Analyzer is throwing the output error as: I couldn't analyze as I didn't have the required resources.After retrain and adding incidents this is showing no error. the Trend Cluster model inside it is working "True" for version 3 w...
Form view modal error TCP
Hello, I have users with the timecard_user role. When they are in the TCP and try to open the form view, it doesn't open; it just dims the screen.However, users with the admin role can open the form view modal correctly. Do they need an additional ro...
Send Catalog Submission Data from ServiceNow to SQL Server
Hi ExpertsI’m working on a ServiceNow integration project and need some guidance.I have a catalog item in ServiceNow that creates a user. The requirement is that when the catalog item is submitted, the data should automatically be sent to a SQL Serve...
Resolved! Multiple outbound email addresses - how to actually set up?
I'm a bit confused about the "From" field on notifications. Per the documentation, it looks like I can just set it to any email address, but that seems off - surely I can't set up a notification to look like it came from mark@facebook.com - there mus...
Resolved! Knowledge Base articles - Can I create a pop-up window?
Hello, Quick question. I was to create a pop-up window in KB articles that'll pop-up when I click on a word. Is it possible? I have basic knowledge of HTML, so I don't mind if it involves code.
Installing Instance Data Replication (IDR)
Hi All, Few queries on IDR:1. Has anyone used IDR for CMDB Sync (does it work well and is there table list available)?2. Does it require ServiceNow personnel to activate it? We have TPSM license, so we should be entitled for Service bridge / IDR but ...
Resolved! How to redirect a User to a custom page when a particular catalog item is ordered instead of default
Hi Team, We have a requirement wherein there is a particular catalog item for which if a person clicks in Order Now button it should route to a custom page which we designed instead of generic com.glideapp.servicecatalog_checkout_view_v2.do?v=1&syspa...
Restrict fields that are available on Agent Workspace "Edit" button
Hi, We currently have a requirement where users want to be able to bulk assign records to a user (As they could previously on the non-workspace UI), the functionality we need is similar to the out of the box Edit {{count}} List Action, however this s...
IDR (Instance Data Replication) Vs Service Bridge
If you have 2 service instances (one for the parent company & one for the child company), could you please suggest what is the right choice to be used (IDR Or Service Bridge or any other option) to achieve the following for the data synch/replication...
How to track ServiceNow Subscription license tracking in SAM Workspace
How to track ServiceNow Subscription license tracking in SAM Workspace
Resolved! How can we restrict list editing for non-admin users
We need to prevent users without the admin role from editing records directly from the List view for the following tables:sc_requestsc_req_itemsc_task
Group Roles are not getting added to a user. Roles related list remains empty.
Observed an issue on all the instances DEV, QA and Production. When user is added to a group it is no more adding the default roles of the group to the user. This is a P1 issue on client environment. The "ITIL Users' group have 3 roles but no roles a...
Count of articles in title
Hi Team,I wanted to view the total number of articles beside Title in the HR workspace, similar to how we can see the total for All Cases. How we can configure it? If using UI builder which page has this info.
Email not received in outlook
Hi Team,I have set up email SMTP accounts so i can get email in outlook. Test connection is also successful.When HR case is resolved im getting emails in gmail but in outlook im no receiving. In email logs its type sent.
