Dear ExpertsIn additon to the password history the user should enter a password that is slightly different then the last 24 passwords. Is there anything OOB available?Regards Simon
ServiceNow provides Automated Test Framework (ATF) to automate functional testing across the platform. ATF helps validate customizations, reduce regression issues, and improve release stability.Purpose of ATFATF is used to:Validate platform functiona...
Hello Community,I am developing a product in a Custom Scope that will be published to the ServiceNow Store. Our goal is to leverage Now Assist's Generative AI (including Agentic AI) to build specific business solutions—for example, automatically sett...
Dear community, maybe someone has an idea how to achieve the following? I have a virtual agent topic, which is called "Forward to portal". It redirects the user to a portal by displaying a text message. I am calling this topic when there is no agent...
What it can bring you Reducing the noise and false positive which need to be reviewed by Analyst and thus reducing MTTR (Mean Time To Resolve)Better security - by not sending out information about your internal infrastructurePerformance of the platfo...
Recently, I was asked about VR license calculation and realized that the documentation only scratches the surface. Let's dive into the logic behind it! Before we start I want to say that I really love that ServiceNow hasn't made the logic protected a...
Hello, I am trying to create report against the table change_request_metric. That returns records in Authorized state, at or before today 8:30am. Also remove duplicate records, in the metric table only return the latest record in authorized. I can g...
Hi @all ,Good Evening !!! Requirement:I have developed custom Service Portal widgets that should be visible only on the custom portal. I want to add these widgets in a way that does not impact any OOB portals (such as sp or esc) and follows best prac...
Hello, I'm trying to set up a filter on a dictionary override, however I cant seem to get the script include to work. Any ideas where its falling over?Its on the assigned to field and it should only show people in groups where the assignment type is ...
AI Without Chaos: A Deep Dive into AI Control Tower As enterprises increasingly adopt Artificial Intelligence across IT, HR, Customer Service, and Operations, the biggest challenge is no longer how to build AI, but how to govern, track, a...
Error log message:java.lang.NullPointerException: Cannot invoke "com.glide.robust_transform_engine.definition_provider.RteEntityField.getRteEntitySysId()" because "field" is nullat com.glide.robust_transform_engine.definition_provider.SymbolManager.g...
In Zurich, there's a new option on the catalog builder dashboard >> Build catalog items from scratch: Any idea on how we can remove this option? We'd only like our community of users to use the 2 bottom choices.MM
Hello, Is "instancename@service-now.com" available to receive inbound emails in Zurich release?System Mailboxes > Administration > Email Accounts = table [sys_email_account] has no record in PDI.If I want to utilize the email account to receive inbou...
While creating and executing an AI agent in Agent Studio, I initially received the message: “Sorry, there was some problem at my end.” To resolve this, I updated the AI Agent–related plugins in our instance. After the updates, I’m now encountering “S...
Hello! Our university is implementing a back to box effort and I was advised there is a monthly meeting to discuss the upcoming Platform Analytics. I would like to join the meetings. How can I get involved? We have experience with Performance Analyti...
