Relationships
in relationships table, my application and my related list relationship is not showing why?
Forum Posts
Need to show pop up with Ok or Cancel button , when user click on Ok the feedback task should create
Hi All,Need to show pop up with Ok or Cancel button on HR case form when state is awaiting acceptance, when user click on Ok the feedback task should create. Any suggestion to achieve it? I created a UI page and called it in onChange client script, i...
Auto populate interaction opened for user in form requested for in Service Operation Workspace.
Created an option - 'Maintenance' in the category field and updated the 'Create Request' Action Assignment in a way if the category is 'Maintenance' then if the user clicks on 'Create Request' it should be redirected to a particular form (catalog ite...
Resolved! Filtering on principal class
I'm trying to figure out what rights are needed for a non-admin to display principal classes. From the CI table, there's a filter for principal classes. Would anyone know off hand what table/field access is required for a non-admin to show these reco...
Duplicate emails for Recipient list
When I try to send email from the Major incident communication by adding recipient list in the BCC and adding an user in (To or CC or BCC) two emails are getting triggered. But when I send only the email to recipient list only one email is triggered....
Resolved! Set Multi-Row-Variable-Set using Cart API
Hi Everyone, I'm using the cart API as follows to create some orders automatically (inside some scripted REST API) var cartId = GlideGuid.generate(null);var cart = new Cart(cartId);var item = cart.addItem('someCatalogItemId');cart.setVariable(item, "...
ITIL users unable to group using certain reference values
If a user is allowed to view the data in the table, he should be allowed to report or group out of all its fields as well. Scenario:Our user table has a reference field to company tableCompany table doesn't have any "report_view" acl for ITIL roleOut...
Modal UI Page redirecting to itself on OK or Cancel
Hi All I am working on a UI action to allow itil staff to create a new caller if the person doesn't exist in the sys_user table. it all works well, except my modal UI page redirects to itself on submit and on cancel. I am using <g:dialog_buttons_ok...
Problem Management
How do we find and track the recurrence of incidents in ServiceNow? What can we use to make the problems data match up in order to show up as a recurrence? How do we get this data up to quality?
Resolved! Link and Rich Text in Compose/comments agent workspace
Hello Community,is there a way to make a link clickable in the compose comments section of the agent workspace? When I past a link there, it looks like this: You have to copy paste the link in another tab in the browser, is there a way to create a ...
How to Send Notifications to Users Only in Now Actions?
Hello everyone!I would like to know if it is possible to use Now Actions to send notifications only to users without sending them to a channel.In the "Who will receive" section, I have configured "Users," but no notifications were received!I have als...
email notification
I want to sent the email notification to the Assignment group members which one is the best practice to do that ? coz assignment_group.include members in "who will received" is not working
Resolved! Have any one experienced any issue with enabling this property? glide.ui.journal.use_html
Hi There,Our HRSC has expressed interest in being able to use a rich text editor in the Comments box in HR Workspace. This stems mostly from being able to properly use hyperlinks to Knowledge Articles but also for bolding steps for instructions back ...
Widget on service portal
I am working on service platform. I have cloned the out of the box widget call "KB Most viewed", when I drag and drop original widget into my page it works fine but when I drag and drop the one that I cloned from the original is causing an error, is ...
