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SharePoint / ServiceNow Integration

I’m a business analyst and newer to integrations. I am hoping to get some help with a SharePoint integration my team is working on. There is a list that is maintained in SharePoint and there is a custom list of the same information maintained in Serv...

BH14 by Tera Contributor
  • 3960 Views
  • 3 replies
  • 0 helpfuls

Resolved! Unable to obtain worker thread

Hi all,About a month ago, i created multiple data sources that import data into ServiceNow using CSV files. They were working perfectly then, but yesterday, as i was trying to manually trigger the import sets using "Load All Records" or "Test Load 20...

Intermittent errors on change form

Hello Community, some time when i open change request in form view I am getting error messages on form however these are not reproducible. Error Messages : Rule entry under cmdb_cl_power_eq identifier using non-existent table is ignored during identi...

case creation page

Hi Team,How to configure additional fields in HR workspace case creation? Few fields like opened for description are getting disappeared and not sure why its happening. 

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preethigovi by Tera Contributor
  • 1554 Views
  • 9 replies
  • 0 helpfuls

image Change in Zurich Version

Hi Team,Hi All,I upgrade a instance to new release Zurich.I notice when I do a new search in the incident table and there are no results Below a picture is missing in new Zurich version. Question how to fetch previous image 

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Resolved! Wrap text on list view report

Hello.  We have a list view report that has a field called Executive Summary (see attached).  Executive Summary is a String value.  I would like the text in the Executive Summary field to wrap around on the report.  Any ideas how I can do this?  Than...

Can't see the topic added in Employee Center

Hi,I created a new topic called “Vie de l’agent”, but by mistake I deleted the standard topic “Hardware”.I recovered the Hardware topic from another instance and reconfigured everything — parent/child relationships and connected content (catalog item...

Landing Page in HR Workspace

Hi Team, I need to alter the filter condition when we click on All cases from Landing page. We can do it from UI builder but i need to know if we have any configurations to change it rather than touching UI builder.  

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preethigovi by Tera Contributor
  • 1269 Views
  • 7 replies
  • 1 helpfuls

How to limit the number User Preferences?

Issue:This page on the docs site says "Having more than 10,000 user preferences causes system degradation and UI performance issues." We have quite a few more user preferences than 10k. We've noticed some performance issues. We're not sure if they're...

Timothy F1 by Tera Guru
  • 1865 Views
  • 4 replies
  • 3 helpfuls