Hide PDF file type option from Export Button within Workspace.
To hide the PDF dropdown option from the 'File type' selection in an Export button within your Workspace list component.
Forum Posts
AI search portal not visible on the portal
I have enabled or checked the the AI search box on the portal form but from the front end of the service portal am not able to see the AI search profile it uses the old search methodI have also cloned the AI search profile with the existing for my n...
Resolved! Unable to see gear icon in the banner on my Personal Development Instance (San Diego)
Brutal honesty, I did not look for it until I needed to debug a client script. Where's my gear icon? I need to turn enable the debugging tools JavaScript Log and Field Watcher: Option to display the JavaScript log and field watcher. docs says it sh...
How can we sync Logic monitor dashboard shared widget URL with ServiceNow dashboard
We have a requirement to replicate all Logic Monitor dashboard report with in ServiceNow dashboard.When checked with Logic Monitor team they share a report widget URL and have asked to add this URL in ServiceNow dashboard to view logicmonitor reports...
Request to correct name on Webassessor account for CSA/CAD exam – edit option locked
Hello,I mistakenly entered my first name as the last name and last name as the first name while creating my Webassessor account. Unfortunately, I’ve noticed that the edit option for the name fields is locked, and I am unable to make the correction my...
How to Compare Date/Time Field with Current Time in Flow Designer?
Hello Team, How can I check if a Date/Time field is equal to the current date&time in Flow Designer? I’m working with Workflow Studio (Flows) and need to compare a Date/Time field with the current date&time. I want to execute actions based on whether...
Resolved! Sample training data for Predictive Intelligence
Where can I find the sample training incident data (10K+) for Predictive Intelligence?
Custom Role with All admin Access except delete operation
Hey community, Is it possible to create a custom role that has the same privileges as the Admin role but restricts the ability to delete data from any tables?If I create a custom role that includes the Admin role, it inherits full admin privileges. A...
How to enter Meta field in a KBA
Hello,When creating a new KB article, we can enter meta(s) at the end of the article.However I cannot find "what separator to use between them"?Is it a space, a comma, a semi-colon, a new line...? Thanks
Allow users to provide feedback directly from an email notification
Hello Team, I have a requirement where users should be able to provide feedback directly from an email notification. The email should contain links (such as emojis) that, when clicked, immediately submit a response to the associated feedback survey.I...
Validate Third-party JWT as OAuth Bearer Token on Inbound REST API
Is there a method by which we can validate a JWT from a third-party Identity Provider that is passed as the OAuth Bearer token on an inbound API call? This is not an OIDC provider, they just use JWT instead of a standard OAuth 2 access token for sec...
Resolved! How to activate discovery plugin in PDI?
Hi, How to activate the discovery plugin in PDI. I tried in plugins page but I didn't find the discovery plugin over there. Please suggest this. Thank You! Regards, Ganesh
Create an Interactive Filter for KB Article categories
Hi I have a dashboard with a number of reports on added, that pull back data on our knowledge base. Things like most viewed articles, total views in on a given day, No. of published articles etc.I'm trying to build an interactive filter to add to thi...
How to make contextual search visibile in Article form for newly created template for Knowledge
Hi,I can see the option in the layout configuration for the article form for newly created Template but even thought it is added the field is not visible, but in standard template for the article form it is visible in the Article form. newly created ...
Changing the from/to link to the "End" node in Virtual Agent Designer
I want to connect my Update request utility to the Next check input, but I can't drag the arrow to that even though I have another node connecting to the End.I can't change it in the table view either:What can I do? I don't want to duplicate nodes ju...
