AI Without Chaos: A Deep Dive into AI Control Tower As enterprises increasingly adopt Artificial Intelligence across IT, HR, Customer Service, and Operations, the biggest challenge is no longer how to build AI, but how to govern, track, a...
Error log message:java.lang.NullPointerException: Cannot invoke "com.glide.robust_transform_engine.definition_provider.RteEntityField.getRteEntitySysId()" because "field" is nullat com.glide.robust_transform_engine.definition_provider.SymbolManager.g...
In Zurich, there's a new option on the catalog builder dashboard >> Build catalog items from scratch: Any idea on how we can remove this option? We'd only like our community of users to use the 2 bottom choices.MM
Hello, Is "instancename@service-now.com" available to receive inbound emails in Zurich release?System Mailboxes > Administration > Email Accounts = table [sys_email_account] has no record in PDI.If I want to utilize the email account to receive inbou...
While creating and executing an AI agent in Agent Studio, I initially received the message: “Sorry, there was some problem at my end.” To resolve this, I updated the AI Agent–related plugins in our instance. After the updates, I’m now encountering “S...
Hello! Our university is implementing a back to box effort and I was advised there is a monthly meeting to discuss the upcoming Platform Analytics. I would like to join the meetings. How can I get involved? We have experience with Performance Analyti...
I’m working on configuring the self-service portal, and I’ve set a footer in the Theme settings. However, it’s not appearing on the portal. Could you help me troubleshoot this?Here are a few details:The Theme assigned to the portal includes a footer....
Hello, I am having trouble getting help text to show up on the risk event workspace record when I migrated update sets from a Dev to a Test environment. In the Dev environment the help text is stored on the Hint field in the Field Labels and shows u...
I am trying to create a certification policy. I need to get few field from the CI table and few fields from the related tables (I have custom related tables, but for instance lets take CI relationship as an example) to be validated.What's the best wa...
I have seen KMF started supporting key management, where one can generate, renew, suspend keys. I see it support encryption and decryption options internally, where it wraps, unwraps they text using the security key which it internally maintains and ...
Hi, We have migrated the legacy survey and could see that the survey email notification is sent even after the incident is resolved once. The survey is sent once when the incident is resolved and when the user tries to edit the same incident the new ...
I am doing the automation for creating new group and modifying existing group using flow designer.I need solution for below actions,1) Add co_owners2) change co_owners3) add email 4) add Email alias5) Change Email Display name Please provide the solu...
I'm curious what others may notice in this area. We launched AI Search for our portal at the end of August. Since then, I've been using the AI Search Analytics dashboard periodically to review what is being searched for and adjust the search result...
where do i add the tier 1 and 2 in servicenow HRSD so i can leverage OOB dashboardsis this done on Recrod producers or on assignment groups?
Hi All I'm trying to implement the password reset functionality for our end users via the portal, and one of the requirements is using duo security for 2FA. There are a couple of threads on it but I have not been able to find any information helpful ...
