I'm a new ServiceNow administrator and still learning my company's configuration. How can I check to see if we have a Mid Server connected to my Dev or Prod Instance? I don't think we use it, but need to confirm due to some of the upgrades coming dow...
Hello All, I am trying to create an email notification which has an email id. E.g. Hello User, Your incident is resolved. Please write to abv@example.com for any queries. Thanks It team, I want to make the email id like a hyperlink so that user ca...
I need to create a report so that i could find the mean resolution time for an incident Example: when incident is opened at 8AM and is in progress till 8.30AM and is now put on hold till 10 AM and again changed to IN progress and resolved at 10.30AM...
Dear community, by having a look at the Capabilities the "embedded integrations" is one part of the Now Platform. Could anyone describe what it is about? Is it the integration to other systems (my understanding is that these kind of integrations are ...
Unpublished and inactive articles still show up in employees search results under "suggested results" Ex: employee had visited an article called "2021 Insurance Premiums and Cobra Rates" last year. Now when she searches "2021, insurance premiums, etc...
Hi ServiceNow Community Developers, I have the following requirement – I need to differentiate between attachments that I uploaded using the attachment icon (paper clip) at the top of the form and the ones I attached using a custom button that I wro...
Using ${URI_REF} displays the ticket link url(something like here https://dev11092.service-now.com/nav_to.do?uri=change_request.do%3Fsys_id=956c574587128110c3d48211d8bbb3507%26sysparm_stack=change_request_list.do%3Fsysparm_query=active=true) and not ...
Hello. I want to add a new button to the menu line on "requested item" i know i have to make a ui action, but other than that im lost. Im new to service now. so i'm a little unsure how to go about this. Any tips where to start? (the line i want...
According to study materials and servicenow docs YOUR HISTORY should not track UI pages but will display forms, records and Homepages. However when I tested this YOUR HISTORY did track the UI pages. But NOT the homepages. Is this a fault in the s...
I created hidden variables on catalog form and those hidden variables are coming on the approval email. How can i remove those variables on the email. @Ankur Bawiskar @Saurav @shloke04 @Anil Lande @Maik Skoddow @Jaspal Singh @Sandeep Dutta @...
we have a requirement where when a task is assigned to a person and on the task variables there is a date field when the date field is set for 3/17/22 we should validate with the current date and should not allow closing the task until the date ...
How to upload a external update set in company dev instance
There is an existing inbound email action. I'm trying to understand how that action is automatically assigning the raised incident to a particular group so that I can update the assignee and assignment group.Attached is the description of the inboun...
gs.getMessageLang() checks the UI Message table [sys_ui_message]. Is there an alternative way to check for translation from the Translated Name / Field [sys_translated] or Translated Text [sys_translated_text] tables? Most custom translations or tran...
Our "ServiceNow Administrators" group can currently only accommodate 2 active members - is it possible to expand this number?
