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HRSD or CSM?

Hello Community,   I would like your opinion about a choice to do. One company provides HR services to other companies. (as Partena, SDworks, etc)It processes requests and changes for the employees of its client companies.Should they use the HRSD app...

Resolved! How to enable AI Search on PDI instance

I want to validate AI Search on a PDI instance.I requested to enable it from AI Search> AI Search Status.However, even after a few days, the requesting status continues.The PDI environment is patch 5 of version Quebec.I contacted Now Support, but sin...

Resolved! LDAP import is not updating group membership

I create an LDAP import and a transform map for LDAP groups. I have included the following scripts in the transform mapOnStart: gs.include("LDAPUtils"); var ldapUtils = new LDAPUtils(); ldapUtils.setLog(log);OnAfter: ldapUtils.addMembers(source, targ...

Mark251 by Mega Guru
  • 1756 Views
  • 2 replies
  • 0 helpfuls

Getting 404 Error in Production Instance.

Hi , Using REST API's we have intergrated ServiceNow to 3rd party. From ServiceNow to 3rd party the folders are getting created once request is submitted. It was successful but it stopped working in production environment and throwing 404 error in th...

sapnapraveen by Tera Contributor
  • 5197 Views
  • 4 replies
  • 0 helpfuls

Resolved! Table Name data type for ci class

Hi, I created custom table and one column in it named CI Class with type table name. Now I should select only table names which are extensions of cmdb_ci table in that column with table name type. Can someone help me how to achieve this. Thanks

Community Alums by Community Alums  
  • 2293 Views
  • 4 replies
  • 0 helpfuls

Auto populate info on catalog item form

Hi, I am a newbie to catalog item form configuration and the below areas holding me to complete the form.  1. Variable set - Reporting User Email/(would like to auto populate based on reporting user name from user table) - I have given the default va...

Resolved! Approval Record - Display Value

Hi, smart folks.  The Approval table, sysapproval_approver, has as it's only Display column, a document_id type field. The document_id field references another table, sc_req_item. But this has the effect of making the Approval records LOOK LIKE Reque...

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Resolved! Agent workspace client script

Hi Expert , Please check the following UI Action. We know that we can write client side + Server side code in same UI action with the help of gsftSubmit() function. I want to do same for "Workspace client script" as well . so when i click button from...

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BT10 by Tera Expert
  • 8396 Views
  • 2 replies
  • 8 helpfuls