Do anyone know RP.getListControl().getLabel()
RP.getListControl().getLabel() Do anyone know how this works?
Forum Posts
Agent Workspace - UI Action to open a UI Page in a sub tab
Hi Community! In the Agent Workspace, I would like to place a UI Action in order to open a IU Page in a sub tab, or to show the results of a query, let's say the list of Incidents opened by the same user in the last three days in a subtab? Does anyo...
Resolved! Virtual Agent - route to live agent queue
Hi I got a setup with HR, Finance, IT and some scoped applications. They all got a portal and I'd like to use virtual agent and chat on some of the portals. I've been looking at virtual agent, but I don't get how I can route a portal user to a specif...
Resolved! Unable to pull For Each Item data in script
With Flow Designer we are looping over records from one table and updating / creating records in another. The source table has an address split in to 5 fields (address 1, address 2, city, state, zip). We are trying to merge these together to one larg...
Resolved! Flow subflow - trying to test an input type of Array.String
I have created a simple subflow with an input type of array.string: Is this type not an array of strings? Perhaps I'm misunderstanding it or forgetting something obvious. I then have a For each logic action so I can loop through this array of strin...
Resolved! Unable to customize single score card report list view columns in Agent Workspace
Hi, we are trying to customize single score card report list view columns in advanced workspace, but couldn't find a way to achieve. Table level workspace list view columns are not effecting on report. please can anyone suggest us. Thanks, Rajesh M...
Resolved! flow is skipping an ask for approval action
Hi, I'm building a flow for a requested item in the service catalog. my flow requires an approval of the direct manager of the requester and then of another group. I have created an "ask for approval" action for the direct manager. then I'm checking ...
Resolved! flow designer is not triggering an approval
Hi, I'm building a new flow for a service request. I'm trying to add an approval and I was able to defined the approval. when I activate the flow and create a new request the approval is not triggered. But if I go to flow designer, test and I put i...
Resolved! notifications on ticket update via email
Hi All, this question should be straight fwd. some times emails are sent to the caller from within the ticket. What i would like to know how to do to notify the assignment group once the caller replies to the email and the email is attached to the ti...
How to improve dashboard loading performance
Hello all, I have some dashboard created in a custom application, but find the system is loading quite slow when the dashboard opened. eg: in one of the dashboard tab, i have one list report with 4000 record, when open this tab it take about 10 coun...
Resolved! how to include mailto into a notification script
Hi All, i hope u r all ok. Here is the situation some times where approval via email is required, i use an email template and i call it in the message HTML area of the notification as follows: ${mailto:mailto.approved}. When the approver clicks on th...
Resolved! How to detect form changes in UI Action
Hi all, Would like to know how we can detect if there is any field change on the form, when a UI action button is clicked. I tried to use current.changes(); but this is not supported in UI Action, the same with GlideScriptRecordUtil which is not su...
How to debug with breakpoints using script include debugger
Hello everyone, I'm trying to use the built-in debugger for script include. I'm invoking the script include API outside of the platform. The API gets invoked, but the program just went through and never stopped at any breakpoint. Is this the right wa...
Resolved! Creating a widget to open an URL on the record producer
Hi, I have record producer to show in mobile. In that there is a field to show an URL on my record producer. This field will have dynamic value based on some user inputs. Variable type URL is not working in mobile but working in sp. So another alter...
How do you handle a KB article author leaving?
I want to create a Knowledge feedback notification event. When someone acknowledges that an article is Helpful Yes or No or leaves comments, I want the author to receive an email notification with that feedback.What do you do if the author has move...