Forum Posts
How do you force your flow to calculate the correct DST offset even if your SNow instance has its system configurations set to GMT?
Hello, How do you force your flow in Flow Designer to calculate the correct daylight savings time offset to accommodate users who use Central time zone in their ServiceNow instance profile even if the ServiceNow instance's system configuration is set...
Resolved! Change field type on a custom table
Hello everybody! I created a custom table when I uploaded a CSV file by load data with the purpose of serving as a reference for a reference field in the portal. Inside the instance everything is normal, but when I go to the portal the specific field...
Resolved! Do we have an option to wait for event in flow designer just like workflow.
Do we have a way to wait for an event in flow designer just like it was available in workflow.
Resolved! Access variables from a variable set in workflow
Hello, I have a catalog item which contains a variable set called "Requested For Details Variables" (backend name: requested_for_details_variables). I want to access the "Requested for" (backend name: rs_requested_for) variable from this variable set...
can we add dynamic value (say short description of Hr case) in the introduction of survey?
HI, I have a requirement to get dynamic values of number and short description of hr case in the introduction note of survey.
Resolved! courses for virtual agent
Any recommendations for any courses for a virtual agent? I see so far only one course on Udemy, but it is for certification. Did anyone take and good to learn concepts or it is just for the exam? Appreciate it.
Resolved! Is Orchestration included in all ITSM subscriptions?
Documentation can be interpreted in a couple of different ways. Is the Orchestration addon included in all ITSM subscriptions or is that a separate license the organization has to purchase before this is allowed within Production instances?
Resolved! How do I Pull a single variable from Script Include to Client Script?
Hey guys! I was typing up a client script to find how many tickets were open before the creation of the new ticket so that I can give our business a queue number. This number won't be changing or updating so I just need to let the users know how many...
Read Only - Flow Designer Issue
Hello Community,|I have a requirement for editing the default 'Create Opportunity' flow action from the flow designer. However, I have observed that it is read only flow.Is there any other option without copying the flow action and to edit the same '...
Application installation is being queued
Hi everybody We are facing a big problem during the installation applications on production instance. We are using a Flow to do this process. The processing is queuing the installation requests and we have a big application that is taking more than 5...
Displays Wrong Error Message as 'Target record not found', but created/updated successfully through import set?
Returning error message 'Target record not found' when creating/updating a record using import set API. Create/Update go through and transform is executed without any issues but the response message says 'Target record not found'. When using the admi...
Playbook related list
Hi everyone, I would like to know how to change the order of the Playbook related list. It always comes at the end of all related lists in Workspace and I can't place it in the beginning next to the Details list. It doesn't come up in the related li...
Resolved! I need help in translating the Help Text of a field in Service Catalog to a different language.
Hi guys, can someone help me how to translate the help text to different language? We have Italian, Spanish and Japanese. I already have the translations ready I just don't know how/where to do it.
How to create Location Hierarchy?
Hi! Community. I am trying to store all addresses under one parent. I don't know how to create Location hierarchy. When I transfer address from excel sheet to target table all address store in location but I want to store them under one parent so I c...
