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Resolved! Choice field is disappears after saving form

Hi, I have a choice field that is hidden with one UI Policy.  I need that field to show up when a date field is updated.  I was able to have the choice field display with a second UI policy but it disappears after saving the form.  The order between ...

Jerry33 by Tera Contributor
  • 813 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to add the timezone to Service Catalog?

Hi everyone, I am trying to add the timezone field from the user table going to our Service Catalog, but I am not sure how exactly I should reference the timezone? Please refer to the screenshot below. I need all the timezone that is available on the...

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Byron Plant by Tera Contributor
  • 1556 Views
  • 12 replies
  • 3 helpfuls

Resolved! is there a way to get the Approval "Type"?

Is there a way to get an Approval "Type" in ServiceNOW?  I don't mean if it was a group approval, or a user approval I am referring to the following: Say I have a Business Project Manager Approval, A Technical Approval, and a Supervisor Approval.  Wh...

Why am I unable to delete certain records?

Under the "core_company" table, I have two records which are unable to be deleted. When deleting via the delete button, it simply does nothing and the records are still there. When attempting to delete via script, I get this  I've also tried this  g...

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HedgeHodge by Tera Contributor
  • 1224 Views
  • 4 replies
  • 0 helpfuls

Resolved! Case Description in HTML Format?

Hello Community,When I create a case within the agent workspace, I can enter a description in rich format / html.This is how it looks: However when creating a case from email the result is different, this is the email sent from gmail: and this is how...

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how to limit available columns

Hi,I want to limit available columns that can be selected of personalize list columns. Now, we can select all of table columns, so I want to set selectable columns. Please tell me how to limit available columns. Thank you in advance.

HS7 by Giga Guru
  • 713 Views
  • 2 replies
  • 0 helpfuls

Resolved! Guided tour was abandoned

Guided tour is getting abandoned in the third step here 1. Type Change in filter navigator and click on create new. (Trigger Next Step - Next button) 2. Change Model Intercepter appears , click on Normal Change (Trigger Next Step - Click) 3. Callout ...