for knowledge articles, in the XML one does not find "sys ID" mentioned but rather the field "article ID" can anyone elaborate around this construct as it differs from other record types where usually Sys ID is found on the xml as well as when expor...
I am unable to reset my SNOW instance password. Every time I get this error: Change Password Error Error updating password Reset request numberPRQ0001005 Please help
As an enterprise organization you have to assign every kind of ownership and responsibility to a group of people instead of to a single person. At least a "Managed by group" is available for configuration items and assets although there is no synchro...
What are the ways to Create CMDB data? Import SetDiscoveryManualHelp the Help Desk
Hi, Building a few Flows for our Service Catalog here and trying to work out if there's an equivalent in Flow designer for g_scratchpad. For example, we have a ticket where the user specifies the environment they need access to (Dev, Dev 2, Test, Tes...
Hi Folks,I have one doubt, I want to find where all the related list will be stored ..?So when ever we try to add a related list for a particular form we can notice related list for that form will be unique when compared with others.example:In user t...
Hi experts, I have the requirment to call a ui script (.jsdbx) from a ui action in problem process. I created the ui action: function onAssess() { if (g_form && g_form.mandatoryCheck()) { ScriptLoader.getScripts('TestUiScripts.jsdbx', fu...
I'm trying to make a custom Access Control on the Requested Item table (sc_req_item) for a specific catalog item. We have a request item that stores sensitive information that should only be accessible to members of the assignment group, the submitte...
I just upgraded to Paris and I am trying to retrieve an update set from DEV to PROD and I'm getting the following error. Retrieving update sets updated after 2020-11-28 from DEV (https://instancedev.service-now.com) Failed at 100% Authentication ...
I see how to add a Health Inclusion Rule for a CI class but I don't see how to remove the inclusion rule later if needed. How can a health inclusion rule be removed in CI Class Manager?
Hi I have a custom table and form created and a record producer for the table. It has custom scope and not extending any other table. When i submit the form after filling the fields, i don't see any field on the form, instead i just get ' No readable...
Hello Everyone, Good day! Currently we have a requirement to remove or disable the text field under See all topics button in Virtual agent, and found out that it was inside an iframe element. I have tried using DOM manipulation but still no luck, o...
How to translate survey questions? I have the French Canadian language pack installed, I have my language picker setup. But I am struggling to find the correct System Localization option. I would like to translate 'The level of understanding of yo...
Hello Gurus, I am trying to hide sections on a Requested Item form using g_form.setSectionDisplay("section_name", false). This perfectly works fine on a regular form/view of the platform. The problem is with the Agent Workspace and is not hiding the ...
Hello Team, I'm trying to trigger a flow for the sys_history_line table but for some reason the flow is not getting triggered. I tested the flow using a sample test from the designer itself and I'm able to achieve the required output but the flow is ...
