Hi Team, Can anyone please show me how to put a if condition to check assigned to field on the task is empty or not before create a event in Default SLA FLow? need if condition at highlighted Section to check assigned to is empty or not. if empty par...
Is it possible to create a configuration item reference qualifier to return all CI's from a parent class and include child class CI's as well. Currently you can specify individual classes but I would like to return all CI's below the server class for...
Hi All, When we search the keywords(meta) of knowledge article in service portal end the related article is available only for English language. when the language is set to "English", it is working fine. When the language is set to "French" the searc...
Is it possible to move all configuration changes in the platform to GitHub so that when we clone over an instance, we don't need to worry about losing changes? Note, I know this is possible for scoped application via Studio, but I'd like to know if i...
Hi team, I had a requirement to copy some fields from one mrvs to another mrvs within catalog task. So I had created a custom variable with UI macro which uses g_form.setValue & JSON.stringify to set data in destination mrvs. The macro works but it r...
I am displaying the contents of the description field within the Service Portal so our customers can see everything that is in the ticket that helps them see everything is correctly recorded. The issue that I have is that the field shows as one solid...
We have a service catalog list collector variable created from a select box using the procedure outlined here; https://www.covestic.com/blog/servicenow-tips-making-list-collectors-useful/. We want to sort the resulting list collector options by the ...
Hello, I have a Portal Widget that I am developing. There are a number of select fields that I have added. The widget also has a button field. I am able to successfully send data from HTML to Server on button submission. What I need now is to pass da...
Hi, I have the below code in email script. when I click the approve or reject button it is not working but when I click control and click it is working. please let me know what is wrong here. var apButStr = '<div><a href="mailto:now05@service-now.com...
I'm trying to follow these directions (https://docs.servicenow.com/bundle/quebec-platform-administration/page/administer/security/task/t_CreateEndpointforExternalClients.html). It appears OAuth 2.0 had been enabled several years ago. However, I don't...
I need help get the value of two fields ball and cat from the flow designer. but the script i currently have is not populating the field. This is a sample of the Response body below { "key": "xxxxx", "keyName": "xxxx", "operator": "equals...
I'm a new ServiceNow administrator and still learning my company's configuration. How can I check to see if we have a Mid Server connected to my Dev or Prod Instance? I don't think we use it, but need to confirm due to some of the upgrades coming dow...
Hello All, I am trying to create an email notification which has an email id. E.g. Hello User, Your incident is resolved. Please write to abv@example.com for any queries. Thanks It team, I want to make the email id like a hyperlink so that user ca...
I need to create a report so that i could find the mean resolution time for an incident Example: when incident is opened at 8AM and is in progress till 8.30AM and is now put on hold till 10 AM and again changed to IN progress and resolved at 10.30AM...
Dear community, by having a look at the Capabilities the "embedded integrations" is one part of the Now Platform. Could anyone describe what it is about? Is it the integration to other systems (my understanding is that these kind of integrations are ...
