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Resolved! What is the difference between the "category" field and the "kb_category" field on the kb_knowledge table? Both are labeled as "Category".

What is the difference between the "category" field and the "kb_category" field on the kb_knowledge table? Both are labeled as "Category". The "kb_category" field is the one that's on the kb_knowledge form by default, so it appears that "category" is...

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Resolved! Make Service Portal banner announcement real time

Hi there, Is there a way to make Service Portal banner announcements update real time ? I tried adding record watcher on 'announcement' table on one of the portal widget but that didn't help. On further investigation, I found that the code which gene...

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Community Alums by Community Alums  
  • 2699 Views
  • 4 replies
  • 0 helpfuls

Resolved! Table not found in flow designer 'sc_req_item'

I need to create a flow designer that counts down after a specific RITM item has been closed (where active is false). The count down time is defined by a variable inside the corresponding RITM and will vary. Where I attempt to trigger the flow off th...

TiffanyL by Tera Contributor
  • 6055 Views
  • 12 replies
  • 12 helpfuls

Resolved! Unable to access my navpage.do

Hello, I'm unable to access my instance at https://dev82749.service-now.com/navpage.do as the page redirects to https://dev82749.service-now.com/now/appenginestudio/home.How do I keep the instance on the navpage and prevent the redirect?

Resolved! Need to Remove support language from ServiceNow

I got a requirement to remove/disable a support language(Russian) from both development and production instance.. There is a plugin for Russian translation(which is installed in all my instances). But we can not uninstall the plugin. And also I can't...

Community Alums by Community Alums  
  • 931 Views
  • 4 replies
  • 1 helpfuls