Hello smart people. I'm trying to configure ITSM Agent Workspace... specifically the "Agent Assist" feature represented by a Mortarboard (hat) icon. The icon, and the Agent Assist panel, show up fine for me, a system administrator, but not for one...
I have created an SLA which does not include specific weekend times. I need to test a ticket to see whether the weekend time is included or is successfully removed. Obviously, one way is to wait for the weekend but that cannot be the only solution. I...
Under the "core_company" table, I have two records which are unable to be deleted. When deleting via the delete button, it simply does nothing and the records are still there. When attempting to delete via script, I get this I've also tried this g...
Hello Community,When I create a case within the agent workspace, I can enter a description in rich format / html.This is how it looks: However when creating a case from email the result is different, this is the email sent from gmail: and this is how...
I have a table form that is running in both Platform and UI builder (using slots). There are a few g_form DOM Manipulation methods that do not work in UI builder. E.g.: getControl, getDisplayBox, getElement, etc. 1. How do I check whether the form is...
There are two tables in ServiceNow - sys_trigger_list & sysauto_list. What is the difference between both?
Hi,I want to limit available columns that can be selected of personalize list columns. Now, we can select all of table columns, so I want to set selectable columns. Please tell me how to limit available columns. Thank you in advance.
Guided tour is getting abandoned in the third step here 1. Type Change in filter navigator and click on create new. (Trigger Next Step - Next button) 2. Change Model Intercepter appears , click on Normal Change (Trigger Next Step - Click) 3. Callout ...
The Identification and Reconciliation engine (IRE) documentation page, section: Timestamps in key attributes (https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/configuration-management/concept/ire.html) suggests that "IRE alway...
I have activated document viewer plugin and enabled the system property. It is working fine in native ui. How to use document viewer in portal?
Hi All, I am using REST API to insert/update data in Windows Server (cmdb_ci_win_server). In Opertaion system (os) column if API found existing value it is selected properly but if no matched value exist in system it will not updating value. { "name"...
I have an Order Guide that I want to run a report on to show records based on certain selections made. For example, I want to pull a report on all Requests that have item A and item B checked on the form. These items are tied to catalog items that ge...
Hello, I'm wondering if someone can tell me how to see when the last time was that a workflow was used? I keep seeing references to the wf_context table, which shows me some workflows and the last time they were triggered, but that still requires a l...
Hi Community! I need to create a related list for a table.The related list should contain 'incident records' which has(or related to) 'configuration item' which is present in the table form. For example, assume there is a table to collect lists of jo...
Hello, I am new to ServiceNow and will be taking on a new project for my client (who is a government agency) and have sort of a "different" use case that I am sure you all have come across before, but I am unable to find any decent guide or document ...
