I want to create a Knowledge feedback notification event. When someone acknowledges that an article is Helpful Yes or No or leaves comments, I want the author to receive an email notification with that feedback.What do you do if the author has move...
Thanks Srinu
Hi All, I have a requirement to send date time values in specific format in SOAP request. I want to convert the date time field value to the format yyyy-MM-ddTHH:mm:ss ±hh:mm. Please help with your suggestions. Thanks in advance! Regards, Thilagava...
I have created a service catalog page, under a label there are 4 checkbox items to be placed, I want those checkbox items to be displayed on alternating sides in two columns of the catalog page instead of 1 single column. Can someone help me out in t...
I'm trying to create a report that shows ALL of my Knowledge categories with a count of the number of articles within each category. I'm using this to monitor the usage of the categories and remove or consolidate categories that have few or no articl...
Trying to make a Dynamic filter for knowledge articles where knowledge base is one the user can contribute to. For some reason the only time this dynamic filter will work is if I return a single sys_id. I've looked at OOB examples and I'm following...
Can a user with no license view dashboards and reports data
Is there a way to export a list of all the fields and which forms they are displayed on? We want to standardize the fields presented for like classes. There has to be a better way than to compare screen images!
What is the OOB Task Table field 'User Input' of type 'User Input' intended use? Can we leverage it for our own purposes on extended tables?
What role can be given to a user to view and access reports on dashboard without granting user an Admin role?
Hi folks ,I created one service catalog and i have a situation like set values dynamically in my list collector field . In below , i have a field "books" in that i have 2 entries . one is Shiva another one is vishnu . If i select vishnu as my selec...
Hi everyone, I've been trying - for a few hours now - to fire a simple script action when an event has been processed, and cannot get it to work. Just to be clear, I'm working in a scoped application. I'm firing the event like this: var gdt = new Gli...
Hi, I am a bit lost and maybe someone is able to point me into the right direction. I want to customize .btn-primary in the Service Portal. I am able to do this for example with the branding editor, by editing the Variables in the Portal page or by ...
Because the Service Portal does not support UI Macros, it instead allows us to create and use widgets in their place on Catalog Items. But did you know you can do something similar for forms that use UI Formatters based on UI Macros? If you take a lo...
i need to get the caller names sys_id in the incident from, using client script