Use case - we need to know the timestamp when support user posted the comments in work notes. we may have multiple comments so I want to understand how we can capture the timestamp for multiple comments through script. I know we can store the times...
What is the difference between the 2: CMDB Groups (table: cmdb_group) or Groups (table: cmdb_ci_group)? Is there a reason they both exist? Are their benefits to using one over the other? Thanks, Julie Sutton
How do you calculate percentages in an SLA report? I'm trying to calculate the number of incidents within the last 30 days that achieved SLA and group it based on the Assigned To technician. Maybe it'd be a bar graph where each Assigned To would have...
Greetings all, I am trying to have Discovery update some Configuration Items that were created manually at my organization over the years. I'm unable to "hide" or delete these CIs for audit purposes. The default Identifiers seem to do the trick for...
Is it possible to change the filter of a reference field based on form changes?Maybe there is something similar to how list collector variables can change their filter with in an onChange catalog client script.Reference qualifiers can use the "curren...
OOB there are a ton of notification options for folks to enable/disable. Can someone share where I might be able to limit the areas that folks can turn on/off their notifications.
As an Admin, under "System Definition - Filters"... I can see and manage hundreds of thousands of filters. Luckily, because there are so many in the list view, I of course have the ability to Filter the Filters. (I know, it's a little bit confusing...
I'm attempting to create a report that will display tasks that have categories with a certain tag. I can't seem to make the filter dot-walk to the tags label. Is there a way to do this without building a database view?
I have noticed a strange behaviour in executing Transform Maps in synchronous mode (i.e. via background script or web service). Normally (in asynchronous mode), transform scripts are executed in this order: onStartfield source script for coalesce fie...
I would like to use the ton of PDF documents as KB articles without having to download and open the PDF separately. PDF player inside KB or Convert the PDF to ??
How .addActiveQuery(); behaves on the tables with no 'Active' field? From what I tested, it returns all exisitng table records (like for 'cmdb_ci' table). Would be nice to have to a clear explanation as could not find it elsewhere.
If a company uses ServiceNow as their own workflow tool but then also use a different instance of ServiceNow to manage workflow for another company, is it possible to transfer a ticket submitted on their own instance, into the instance for the other ...
Just started working with ServiceNow for the first time and diving right into the Service Catalog and Flow Designer. I need to add a new sc_req_item stage value (Waiting for Review) for those service items which do not need a formal approval. This ...
Hi I have created a survey for evaluating our Service Desk Team in our dev environment on the incident table, which is triggered when an incident is resolved or closed. The survey is - published, active, and send notifications box is checked. I also ...
I would like to have two cost plan related lists on Demand and Project - the current related list that OOTB and another one for the cost plans that are created from Resource Plans. I would also like to have different verbiage on the tabs. Does anyon...