Hi there, Is there a way to make Service Portal banner announcements update real time ? I tried adding record watcher on 'announcement' table on one of the portal widget but that didn't help. On further investigation, I found that the code which gene...
Is it possible to hide fields on "List view" however that may or may not present on the form
Service Portal. We are in Quebec. Never seen "Order Now" button on our Service Portal. On my catalog form, I only see the Add to cart button. When I click on that, it shows a green box on top of the form with a View Cart link. It takes me to sc_cart ...
I need to create a flow designer that counts down after a specific RITM item has been closed (where active is false). The count down time is defined by a variable inside the corresponding RITM and will vary. Where I attempt to trigger the flow off th...
Hello, I'm unable to access my instance at https://dev82749.service-now.com/navpage.do as the page redirects to https://dev82749.service-now.com/now/appenginestudio/home.How do I keep the instance on the navpage and prevent the redirect?
I got a requirement to remove/disable a support language(Russian) from both development and production instance.. There is a plugin for Russian translation(which is installed in all my instances). But we can not uninstall the plugin. And also I can't...
This is specific to details available on the HI Portal.While I can see the IP info for both DC's, there is no longer anything indicating which is the current active DC. In the past, Primary and Secondary were the terms and were visible.With AHA's bet...
Hello Experts, We have a table which has three Choice FIelds > I need to write a Business Rule to validate if the data is already present to avoid duplicate entries.but somehow I am not able to retrieve the value of choice Fields. Below is the code...
when user will click on order then how to fetch data from that uploaded excel file . After then have to create payload and send to third party.
Hi there, We've encountered the following problem. I'm hoping for some advice!! We've integrated science logic with ServiceNow to create CI [virtual machines]. We recently ran into an issue where a CI was created but no asset record was established. ...
HiI want to display a lockout message when a user enters wrong password multiple times and fails to login.For this, I modified "SNC User Lockout Check" from 'System Policy -> Script Actions'. But this message is not displayed on service portal login ...
What is the role needed to access cmdb_ci_computer table for 'web acess' only account to read? I don't see any ACL for computer table and only see for cmdb_ci. Is it right or am I missing anything? Appreciate it. In case if they need update to one...
Hello, I want the "Approvals" menu item to be shown at all times, and I want the approval count to be visible when approval is requested. The OOB menu item code is shown below. // only show 30 in header menu dropdownvar max = 30; var t = data;t.item...
We would like to restrict the types of attachments non-itil users can attach to records in ServiceNow. But we would like to offer a larger list of allowable attachments for our itil users. I know attachments can be restricted in the security hardenin...
Hello, How can I redirect a user back to a particular view after a UI Action is clicked? I want them to land on the same record, but I want their views to change? This is the UI Action I have: function closeTicket() { var dialogWindow = new Glide...
