Hi Community! In the Agent Workspace, I would like to place a UI Action in order to open a IU Page in a sub tab, or to show the results of a query, let's say the list of Incidents opened by the same user in the last three days in a subtab? Does anyo...
Hi I got a setup with HR, Finance, IT and some scoped applications. They all got a portal and I'd like to use virtual agent and chat on some of the portals. I've been looking at virtual agent, but I don't get how I can route a portal user to a specif...
With Flow Designer we are looping over records from one table and updating / creating records in another. The source table has an address split in to 5 fields (address 1, address 2, city, state, zip). We are trying to merge these together to one larg...
I have created a simple subflow with an input type of array.string: Is this type not an array of strings? Perhaps I'm misunderstanding it or forgetting something obvious. I then have a For each logic action so I can loop through this array of strin...
Hi, we are trying to customize single score card report list view columns in advanced workspace, but couldn't find a way to achieve. Table level workspace list view columns are not effecting on report. please can anyone suggest us. Thanks, Rajesh M...
Hi, I'm building a flow for a requested item in the service catalog. my flow requires an approval of the direct manager of the requester and then of another group. I have created an "ask for approval" action for the direct manager. then I'm checking ...
Hi, I'm building a new flow for a service request. I'm trying to add an approval and I was able to defined the approval. when I activate the flow and create a new request the approval is not triggered. But if I go to flow designer, test and I put i...
Hi All, this question should be straight fwd. some times emails are sent to the caller from within the ticket. What i would like to know how to do to notify the assignment group once the caller replies to the email and the email is attached to the ti...
Hello all, I have some dashboard created in a custom application, but find the system is loading quite slow when the dashboard opened. eg: in one of the dashboard tab, i have one list report with 4000 record, when open this tab it take about 10 coun...
Hi All, i hope u r all ok. Here is the situation some times where approval via email is required, i use an email template and i call it in the message HTML area of the notification as follows: ${mailto:mailto.approved}. When the approver clicks on th...
Hi all, Would like to know how we can detect if there is any field change on the form, when a UI action button is clicked. I tried to use current.changes(); but this is not supported in UI Action, the same with GlideScriptRecordUtil which is not su...
Hello everyone, I'm trying to use the built-in debugger for script include. I'm invoking the script include API outside of the platform. The API gets invoked, but the program just went through and never stopped at any breakpoint. Is this the right wa...
Hi, I have record producer to show in mobile. In that there is a field to show an URL on my record producer. This field will have dynamic value based on some user inputs. Variable type URL is not working in mobile but working in sp. So another alter...
I want to create a Knowledge feedback notification event. When someone acknowledges that an article is Helpful Yes or No or leaves comments, I want the author to receive an email notification with that feedback.What do you do if the author has move...
Thanks Srinu