We have a record producer in the Service Catalog in our Service Portal. The record producer contains a couple of variables that dynamically retrieve their data from the sys_choice_list table via a script. When we view the submitted the form (we'r...
Hi I am using the Flow Designer to create a flow, but I cannot delete a flow variable.I deleted a flow variable and saved it, but when I reopen it, it is back.Can you please tell me how to delete it? ・How to Reproduce Create flow A, and create flow...
Hi experts, When trying to connect with a specific Rest API I'm getting the following return: Request not sent to uri= https://gxxx-xx.xxx.com.br/xxxx/axxxi/xxxxxx: org.apache.commons.httpclient.HttpException: Session contains no certificates - Unt...
Is there a way to remove the Date & Username from a journal field in a list view? I am creating a way for users to submit a hand written report, and using the journal field provides.. well the journal function. But when looking at the list view, wha...
I'm not sure what I am missing- For Cases and FSM, I've installed the mobile plugin and it works as-is as soon as the plugin is activated and you log in to the app with a roled user. For ITSM, I installed the mobile plugin yesterday and tried to sign...
OK. This is downright embarrassing! But I can NOT figure out where this blue message is coming from... What in the world am I missing? I have tried the following: Global Search (Hourglass at top right of any page)Code Search (Global)Business Rule...
Hi, Is it possible to store the files attached in the service catalog in the columns of the table? I want to store the file attached in the service catalog in the table. Thanks.
As part of our knowledge management, we make use of ownership groups - so, many of our articles are associated with an ownership group. We have our article workflow set to 'Instant Publish' on the relevant knowledge bases. We are finding, however, th...
Hi, how can I see log entries created via "gs.debug()" in a script include in global scope? If I do that in a custom application, I can see the output in System Logs -> All, but for global scope objects, this doesn't seem to work. I already tried to ...
Hi, Is there a way to change the Heading and Paragraph settings for TinyMCE? E.g. Font type, size, bold. Thanks, Jar
I'm created a Catalog Item to allow IT to create or update CIs. Using Flow Designer I'm getting the catalog variables from my Catalog Item "CMDB Administration & then mapping the fields on the cmdb_ci table to the questions from the Catalog Item. But...
Hello, I have a requirement whenever user in tagged in additional comments on any module task, ritm or incident then it should trigger an email to that user containing the comment entered or ticket record link when clicked on that ticket number it sh...
There a list of knowledge articles whose author is inactive and it is published state. The requirement is to change the author to a active user using script. The publish workflow is Knowledge article - Instant Publish. When we change the author the v...
Hello All, We are stumped on SAML User Auto Provisioning and hoping the wonderful community can help us out. We have successfully setup a basic SAML integration with our ServiceNow instance. We are able to login through our SAML Provider and be authe...
Hi,I need to create a ServiceNow Support Account for my Personal Developer Instance. When I tried to access NowSupport with my instance credentials, it was giving me the error page which I have attached below. I have gone through all the related docu...
