HI All, I am having issues getting a new System Property Category to display on the Incident Properties page. I have set up the category with it's properties (below). In the module Incident Properties I have it set up to link type URL (from argument...
When I use below code in Flow Designer or Script Include (trigger from flow designer) or Business Rule, not working as expected. Same piece of code working fine in background script or Script Include (trigger from background script). Do we have any a...
Hello, I have a background script that I need to be able to sort records by state. My state has several choices: Pending, Verified, Cancelled, Expired. The way this needs to be sorted is by most recently updated and pending state. All pending records...
Hello, I am getting this message when I try to create a new client script: New client-scripts are run in strict mode, with direct DOM access disabled. Access to jQuery, prototype and the window object are likewise disabled. To disable this on a per-...
Non logged in users are not able see any images on portal. I have created tabel level read ACL on sys_attachment table for public users. Also I have added this attachment table under sys_public list also. Still not able to understand the issue. Can a...
Would it be possible to send notifications for CC addresses only? I'm defining a Notification with no To Address and setting the CC address in Mail Script as email.addAddress("cc", "hoge@domain", "User"). When I start this notification, E-Mail is not...
I am running locally a new instance from track and the Filter Navigator does not appear and I cant seems to get it back - it seems that the all screen just showing some report and there is nothing else - I tried some different URLs to my local instan...
Dear Community, Would like to ask your experience on what is best way to manage support groups (For Change Management, Problem Management, other ITSM processes). Would you use Active Directory to manage those groups and export them to ServiceNow, or ...
I decided to check out Live Chat Agents within our Dev instance of SN. I went through the wizard, installed every thing, went through the configuration. As the System Admin i can go to my Agent Workspace, go to my INBOX, set myself as ONLINE. I impe...
Problem: Catalog Task data pills are grayed out if the Catalog Task was created under an IF logic. Description: I have a number of catalog tasks that get created in my Flow. Some of them are created under an IF logic that looks at a catalog variabl...
BACKGROUND: A client wants to make a field on the Knowledge Article (KA) form mandatory before the article moves from a state of 'Draft' to a state of 'Review'. Out-of-the-box (OOTB) ... a user can fill out the KA and leave the 'Article Body' field b...
Dark Mode? I've seen several Q/A on this, but can't seem to find the answer I'm looking for...yet! Is there a way to apply Dark Mode to the whole Platform? When trying to use Themes it only does the Top Nav and Filter Nav, but not the main window. I ...
Hi, How to know the root cause of asset ci field mismatch happens. so many records having this issue please help me on same... in CI the state is retired but in asset state is In stock... Thanks
Hello, I've recently been asked to work on cmdb related items at work and don't have much familiarity with processes. One of the items I am confused about is the cmdb_ci and then the child tables outside of it. When you create a transform map for a p...
Hi there, I have created a Data source of type excel. When I load data, data will get inserted into Resource plan table. I found an observation on this.i.e, For suppose I have filled some value under 'Requested for' column in excel who is not an user...
