Hi all, By default if you use "orderby" in a choice field the sort is done by the actual value of that choice field as defined in the choice table. There are times where the choice value is a numeric / integer but the actual choice Label is characte...
POST Method Content Body Configuration in Rest Message for Target Instance ----------------------------------------------------------------------------------------------------------- myPostMethod content {"caller_id":"${caller}","short_description":...
Is there a way to select a variable from the form in "Users/Groups in fields" field under Notifications?
Creating ATF Test cases for one Catalog item, In "Set Variable values" I want to take choices from drop down variable, But am unable to select through ATf, manually i can achieve this. why this is happening through Atf, There is a "Onload' Client scr...
Hi Expert, user case is need to popup the Request number based on current logged in user's assignment group which are associated with the RITM I need to combine the script include with the existing reference qualifier. Please let me know how I can ac...
Hi, I built a simple report that lists all users that fit a certain criteria, and put that report on a dashboard. I'd like to be able to filter the users by group, so for example, if I select "group A" in a filter, I only need to see users that are m...
Using AES I created a NEW workspace experience on an OLD Application in our system. I'm leveraging the UI lists to display the requests from the OLD app and adding a UI Action to open the Service Portal for the existing application. Referencing As...
In time card(time_card) table, one user can have multiple time card for a week. I want them to sum up the value, (like 2 record of a user for a week, monday of first record and second record will summ), and will populate into new record(time card rol...
I create a few new links in Agent Workspace and I circled the columns that appear. My question is - where do I go to change these columns? I went to the table in the frameset and there's only one list view named Case and the fields are much different...
Hello Community, We were contacted about an over-allocation in the subscription for custom tables "($0 ACV) Grandfathered Custom Tables". And indeed, two deprecated custom applications created those tables. And so the applications were uninstalled. T...
Hi,all I would like to know How to change the color of a field under certain conditions. If the value 2 exceeds the value 1, I want to set the color of any field to change. (If the VALUE2 is 1000,and VALUE1 is 500,than Additional comments (Customer v...
Hello, I need to force a custom view on an incident form present on service portal. What are the best options of achieving this? If possible, pls provide solution with an example. Thanks
We have a portal created using Content management System, on which there's a work order table. I'm not able to see the filter icon on the list view of the table when i impersonate a non-itil roled user, however the filter appears for other tables lik...
Take the Caller field on the Incident table for example:Any partial match of a string returns a result, this is not the default functionality for List Collectors on the Service Catalog, for example..Searching from start of a string returns a matchBut...
Is it possible to capture field value changes in the FORM inside the UI MACRO?The case is i have fields/variables and i also have UI MACRO in the FORM, what i want is that inside my UI MACRO i wanted to capture/watch any changes in one of the Variabl...
