Hello! Can anyone help me understand the difference between a Transform Map and Field Mapping? The definitions below are not helping me determine the separation. Filed Mapping: Field maps establish a relationship between a field in an import set tab...
Hello all, I have multiple choice field, with three choices. The following client script does not seem to work. I want to set a checkbox to true depending on the multiple choice selected on the catalog item, Type is onchange function onChange(co...
Hi, Is there a way to convert the Date Time value to the Time ago format similar to the one we see on the Service Portal or the list view eg. 5 hours ago? I am guessing a Script include looking at the time difference with the current time might be ab...
Hi,I have added a "wait for condition" action in one of my change flows and I want to timeout this action after planned end date. To achieve this I want to use the script for duration field but I am not sure what what should be the format of the retu...
I want to better understand the "System Administrator" account that is setup by default when you create a new instance of ServiceNow. See image below. I'm talking about the account with User ID / user_name = "admin". 1) Is this account used inter...
Is there any way to limit the selection in a related list to only one at the time ?I have a requirement to open new incident based on information from the selected record in a related list, so the selection should be limited to only a single selectio...
I am experiencing the XML Parser Step not parsing a collection of nodes when more than one exists. Is there a demo available on simple parsing of a Response Body of XML with the XML Parser Step? My sample response body is below. The goal is to consum...
Hi everyone! I recently created a new Icon Link in our Service Portal. This Icon Link once click will redirect user to a KB Article in the Service Portal as well. I just copied the Permalink of the KB Article and paste it on the HREF/URL field (See s...
Hello, I am facing issue while using HTML code in Flow Designer 'Send Email' action. The requirement is I want Case Number to be visible on the email body which is going to the customer but once the customer click on the number he will be redirecte...
Can we fetch portal url parameters in script include?
Hi, My requirement is based on selection of choice few fields should appear for each different choice value. So i created 4 catalog ui policies for each choice value in record producer. to hide not required form fields and gave different orders. ...
Hi there, Recently I have attended for an interview for ServiceNow developer role. These are the few questions that I haven't answered. Please help me with these... 1. How do I control access to variables on portal?2. Difference between catalog item ...
Hello Community, I hope everyone is ok.I have set up a new user and I have been told that this new user only needs visibility on the cases assigned to him.Does somebody know how to accomplish this? I guess I have to setup ACL or business rule, but no...
I can know if knowledge has been viewed by kb_use table. Is there a way to know if a knowledge attachment has been downloaded?
Hi, I am setting due date based in SLA days and created date i.e. if i am creating a ticket the due date has to be set dynamically based on the SLA days and created date. I am able to get the due date with the help of client script and script include...
