Can a business rule access variables on catalog submitted tickets?
I am trying to set a field value based on a variable on catalog items. Can an on insert business rule access catalog variables to set field values?
Forum Posts
Resolved! Post-clone Clean Up Script Execution in Multi-Node Environment (Scrambling Sensitive Data Process)
We have sensitive data that we're trying to scramble after the clone is performed, and we're planning to use Post-Clone Cleanup Script to do that. However I wanted to know how and when the post-clone script executes in a multi-node environment. I kno...
Resolved! create a date calculated field for my table
How do i create a date calculated field in a table. I want to create a calculated field with my current date field and add 20 days to it to create a new field
Resolved! What does Record---document id returns when we select it in ATF .
Hi All , What does this highlighted in yellow i.e. record -- document id returns when we select it in ATF .
Resolved! Journal field in UI Builder
Hello, I’m launching a form field page in UI Builder and one of the functions we were really excited about was the Journal field to keep track of comments from client to technician. Unfortunately upon launching the form we see the message “Field type...
Resolved! Async RestMessageV2 result processing - getting the original record?
Hi, TL;DR: I'm looking for a way to: 1. Trigger an asynchronous REST message when saving an Incident under certain conditions2. Capture the result of that REST call3. Update the incident that originally triggered the REST message with information fro...
Resolved! Service Task Variables vis Rest API
Good Morning, We are trying to find a Rest API that will link the "sc_task" or the "sc_req_item" tables to the variables and the answers to these so we can create a report in PowerBI. I believe the table is "sc_item_option_mtom" but I am unable to fi...
Resolved! LDAP Server via MID Server (Authentication)
I am using LDAP Servers to query data from our Active Directory, and at the moment we are not using a MID Server. Concerning the Login distinguished name we have to recycle the password on that account every few months. We have to manually update the...
How can Child Incident should use Parent Incident SLA
As incident is created SLA gets attach to it and as I create child incident to that parent incident. Same SLA should be attached to child incident. How would I get this?
Resolved! How to stop spModal.alert on service portal
Hi, I am using spModal.alert to pop-up a message which is working fine but the browser is not waiting to press Ok just like how alert method stops the submission. Is there a way we can stop using spModal.alert
Resolved! How to find integration configuration in instance?
We have Lumen integration in place in our instance. I want to find the integration configuration. The team who implemented the integration is not working with us anymore and there is no documentation present for this integration. The integration cre...
Log4j library of Mid Servers
The Now Support KB article about Log4J (https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1000959) says: The MID Server, similarly, is not vulnerable to this exploit but does contain an unused, but potentially vulnerable, versio...
Resolved! Virtual Agent Device Type
Hi,Does anyone know how I could configure the Virtual Agent greeting, that it could recognise where the conversation was instigated from, ie Portal, Microsoft Teams or Slack. The reason I wish to do this is because frustrating all three apps have dif...
Resolved! Flow designer action step Build JSON turns integer into a string
I want to send an integer in JSON but payload builder turns it into a string. In the action input it is specified as an integer.
Resolved! Survey thanks message
Hi All, Once i submit the survey on Portal the "Thanks for taking the survey, your opinion counts!" wont appear instead i see a blank page. Please see attached We started seeing this issue after upgrading instance to LONDON. Thanks Sirish ...
