Is there a way to tell how many times a service catalog item has been used as a source for a request, change, etc.? As part of a go-live i have inherited, there are some questionable service catalog items that have been created and i would like to ...
Hello, I am looking to get information on how to put powerpoint presentation in knowledge articles that operate like a slideshow. Something similar to slideshare.net. Does anyone have any suggestions or ideas on how to achieve this inside ServiceNow ...
Hi, can someone help me on how can we remove field from default list view. i tried to check in system ui->Views->default views-> labels->selecting table name->list elements but didn't get all the fields there. i wanted to remove one field from the de...
Hi All, Currently I am using import set API for receiving the inbound message from third party application and I am using basic authentication for security purpose. But I need to use the APIKey authentication type for inbound integration. I think im...
Why does Dictionary Overrides related list go missing in all custom fields created on a table? I created few custom fields on the Release table. On all the fields, Dictionary Overrides related list is not visible. NOTE: Configure--> Related lists sho...
We have a request to bring in data using a Hive (Hadoop) data for our customers. We've been successfully able to import data using a java script and the jar file hive-jdbc-1.2.1-standalone.jar (This is loaded on the mid-server). This method would r...
Hi All, Please help me with below query ! We are using integration hub for Rest API outbound integration call to create catalog tasks in another instance. Which input / output variable in flow designer can be used to store array of JSON ? I was loo...
I have a Service Portal Page with 2 options in GlideList and other fields. I have created a button which redirects me to the same page to Submit a new record. Button as a widget in ServicePortal page. Now, what I am trying to do is that when I click ...
I have cloned an environment and now want to clear down all the records not required. I have 26,000 surveys on the system in various states that I would like to delete. I have tried to clear down the records on the tables (in Tables & Columns) but no...
How to get the count of incident table in list form
Wanted to know if we have any such APIs available for scoped apps? A sample use case is decoding encoded keys from a messaging provider- in this case, gs.base64Decode() is generating a different value compared to a server side JS invoker compared to ...
We have about 5 emails from different business units: assist@bu1.comassist@bu2.comassist@bu3.comassist@bu4.comassist@bu5.com We wanted to connect all these mailboxes to Service-Now platform so that all emails sent to these mailboxes will either creat...
How can I filter the display of knowledge articles by user preferred language in "KB View 2" page in Service Portal? By default, articles in all languages are mixed.
I am unable to edit my catalogue item as it is currently checked out for editing in Catalog Builder by someone else. I am unable to cancel checkout using the 'cancel checkout' button on top. Is there a way I can find who has this catalogue item check...
We have created we duplicate tasks, now we want to automate its remediation. Please suggest the best way and what to configure in the workflow. Please mention in detail
