Hello, I'm trying to send an email from flow designer that sends a list of records from a "Look up Records" step. However, I can't seem to figure out how to display any data from the records and it's only passing through sys_ids. This results in a l...
is this possible?
How to access global system properties in scoped application flow designer. Thanks in advance.
How to set up a response SLA? Do I need a plugin for this? I already have SLAs set up for resolution, but I would also like an SLA for first line response. Please provide detailed instructions, if possible!
Hello all, Has anyone had any issues creating a UI Policy to hide/show a checkBox field for a service catalog item? I will document my UI Policy below. Condition:test_selectbox = new ortest_selectbox = oldCatalog UI Policy Actionstest_checkbox...
Hi, I want to add a tooltip for a variable in catalog item,i can use OOB tooltip but client needs Tooltip with huge information. it cannot possible with OOB tooltip.can anyone help on this? Thanks in advance. Regards Sunita
Hello, I have stumbled into this issue while building our logics around flow designer to create a record on a table A with some values , only if it is not created yet , otherwise if found then update the same record with some values. Later, use the...
I would like to reuse information like lanes, labels and users I added to a certain visual task board. How can I duplicate one to then clean up for the next project? Is there a way to create a template from one and then apply to the next, or is there...
Hello! With regards to using @mentions, my team has a request to allow ITIL/platform users to add an '@mention' in work notes from a list view (i.e. right-click on the work note field). The current issue they are facing is you can enter the '@men...
Hi Team, We are having issue with duplicate knowledge articles creation when we imported new articles. tried with below business rule (insert) and it is not working. Could someone help me to complete it. var curNum = current.number + ''; var newNum...
We have a job that runs daily to add new hires to an Active Directory group on their start date. This job runs every morning at 12:30am PST. The problem is that starters around the globe are waiting well into their first day before they are granted t...
Hello, I have a script that builds a comma separated array. How can I add single quotes to each item in the array? This is what I have so far: var array = []; var number = 'number'; var gr = new GlideRecord('incident'); gr.addEncodedQuery('state=3');...
Hello, I'm trying to build Flow with Flow Designer on the Flow Engine Context table but the condition never triggers. The goal of this is to create an incident when a certain Flow context results in an Error. Here is my condition (I tried only with t...
Want to convert GMT to EST/PST by passing timezone. Can you please help me how can we do that in service now.
Hi Team, I tried test loading 20 records in a data source from a server. But started getting the below error even after password reset. error: com.glide.db.impex.datasource.DataSourceException: java.io.IOException: SSH authentication failed, Timed ou...
