SOAP vs REST vs GraphQL vs Webhooks vs gRPC? which is best and why? can you please provide pros and cons of all?
SOAP vs REST vs GraphQL vs Webhooks vs gRPC? which is best and why? can you please provide pros and cons of all?
Forum Posts
Resolved! Short description of record producer not translating in portal
I've been having trouble with the short description translation of the General Inquiry record producer from the Human Resources: Service Portal application. I've edited the values directly from the sys_translated_text table but it's not reflecting on...
Remove sys_popup from form or include related list in sys_popup
How do you delete a sys_popup view? I created one and tried to add a related list to it. When I added the related list, the sys_popup was no longer the view used in the popup. It would revert back to the Default. Ideally, I'd like to include a relate...
Survey Instance behavior
Hi everyone, Is anyone here familiar with the survey management module? I created an active survey in the survey module. The triggered condition would be that, for every incident that has been resolved, a new survey instance will be created and the ...
Operational Status value
We are thinking about modifying the OOTB patterns to show proper operational status defined by the company's configuration management process. I know the Operational_Status value 1 means operational but not sure what is the value for DR Standby. I d...
Resolved! start workflow multiple times on same record
Hi,I have a workflow that needs to run every time the record state is put to open. I added the condition state = open, but then it only starts the first time. If the ticket is closed and put back to open it does not start a workflow again.For your in...
Best way to handle multiple IF type conditions in a workflow
I have a question on the best way to handle multiple IF type statements in a workflow design. It seems like I can accomplish what I need with several IF conditions connected together, but with the number of possibilities I need to account for that se...
How to make Knowledge Facet Field widget to display only a specific KB categories instead of displaying all KBs categories?
I have a requirement to display categories of a specific KB. When a user does a seach in the portal, the categories of the specific KB should be displayed after the search results are returned.For this, I'm using a widget called Knowledge Field facet...
Resolved! Run a Quick Discovery vs Discovery Schedule
I've been using the "Quick Discovery" when testing an IP Address if for example we're having discovery issue on a certain device and we'd like to test discovery on it while applying fixes. But those IP Address I tested were always part of the IP Rang...
Resolved! Help with videos in Knowledge Articles
I know that there are several discussion and guides on the subject, but after several tries (and cries) I am simply not able to have any videos displayed in my knowledge articles.I have tried uploading a video to the library, embeddign the video (you...
How can I highlight a Related List Tab?
In an effort to make our Change Request Default view more user friendly, the Change Process Manager wants the Related list tabs to be highlighted in some way (different font color or different background color or bold font) when they aren't empty. We...
ServiceNow and Saviynt integration
Hi Guys, Have anyone done ServiceNow and Saviynt integration?. are there any OOB ways to do this integration?. Give some inputs on this. Thanks
Multi Row Variable Set (MRVS) filter question
I have a simple catalog item with a variable "Business Unit" ('business_unit' ; reference: business_unit) I also have a three-variable multi row variable set: Business Unit ('business_unit_mrvs') reference: business_unit)Application ('application_cho...
Resolved! Blank records getting created during transform map
I am doing data load to custom table where I have given 1 condition if the 'user_name' already exists in 'User' table for those records a message should be updated in Note field that "user exists". It is updating but blank records getting created alo...
Unable to update Survey Questions
I create a survey few months back using new Survey designer and published. Now that when i am trying to update that survey under metric categories i am unable to see 'Details' field. But i can see 'Details' field if go through survey designer view, a...