Resolved! Can we change the knowledge article template?how?
Hi ,How can we change the knowledge article template? Thanksjanani
Forum Posts
Flow Designer End of Flow
We're creating flows for catalog items. We want to set the stage to "Complete" at the end of the flow to kick of the business rules that close the RITM and the Request. Flow designer isn't letting us set a stage without adding another action, so we j...
Resolved! Images are not visible in any of the Knowledge articles created by ServiceNow
Images are not visible in any of the Knowledge articles created by ServiceNow. PS - I had seen this issue earlier for some of the knowledge articles where only after login it used to show the images, but now that is not the case any more. Sample arti...
Resolved! Create UI Action in List and Form view
Hello, I have a quick question. I created a List UI Action. This UI Action uses glideajax and a script include to grab the selected records from incident table and update a record on a different table. My question is, I want to also make this UI acti...
Need to run a scheduled job on every 2nd Monday in every month.
Hello Developers! I am trying to run a scheduled job for every 2nd Monday in every month. Can anyone help me on that? Thanks in advance!
Integration with Geofluent
Has anybody ever integrated SN with Geofluent? Am curious what the level of effort was and how long it took.
Resolved! Adhoc Approval in Flow Designer
Hello Team, How to trigger ad-hoc approvals in flow designer for a RITM? How to validate the approval status in the flow designer? I want to make sure all the approvals are approved including the manually added approvers and the group approvals trigg...
Resolved! Service Portal Order Guide Cascade Not Working Intermittently
In London patch 6, we're experiencing an issue where our Order Guide widget (the out-of box widget-sc-order-guide-v2), will on occasion NOT cascade variables from the Describe Needs tab to Choose Options. The Order Guide and catalog items are set up...
Resolved! How to check for manually created catalog tasks in flow designer?
In workflow, I have many times leveraged a wait for condition script to ensure that all manually created catalog tasks associated with a ritm are completed before completing the workflow. I want to build this same thing flow designer. Any advice on h...
Change font and font size in email script include
Hi all, We are using email client templates all with the format Font=Source Sans Pro, Font size = 12. However, when we use the reply/ reply all/ forward buttons in an Email received/ sent in the instance, the text generated by the called email script...
Resolved! Knowledge article ID vs sys ID
for knowledge articles, in the XML one does not find "sys ID" mentioned but rather the field "article ID" can anyone elaborate around this construct as it differs from other record types where usually Sys ID is found on the xml as well as when expor...
Resolved! I am unable to reset my SNOW instance password.
I am unable to reset my SNOW instance password. Every time I get this error: Change Password Error Error updating password Reset request numberPRQ0001005 Please help
Resolved! Owned by group on CI and asset
As an enterprise organization you have to assign every kind of ownership and responsibility to a group of people instead of to a single person. At least a "Managed by group" is available for configuration items and assets although there is no synchro...
Resolved! What are the ways to Create CMDB data?
What are the ways to Create CMDB data? Import SetDiscoveryManualHelp the Help Desk
Flow Designer - Scratchpad Equivalent
Hi, Building a few Flows for our Service Catalog here and trying to work out if there's an equivalent in Flow designer for g_scratchpad. For example, we have a ticket where the user specifies the environment they need access to (Dev, Dev 2, Test, Tes...
