Hi, For a requirement in which i'm trying add values to a record and close it in the the sc_task table through flow designer i'm stuck. The sc_task table isn't available as a trigger We are currently on London in which i'm trying to make this. It was...
Hi, Is anyone working with KCS PAR (Process Adherence Review) follow up and has found a good way to get support in the tool? We are looking into possibilities to use surveys or assessment, but has not managed to get started yet. According to the K...
HI community. I have a simple question How can I install/activate ITSM PRO in a subpro intance which already has ITSM? thank you so much.
Hi All, I want to increment a field value by +1 through inbound action when approval is rejected. I have a script in place but it is incrementing the value by +2. I'm pasting my code below, anyone please help in fixing my issue. function RejectOperat...
I have a reference field that needs to show list data in a pop-up with ascending order sort, I have updated the attribute of the reference field.is there a way to that we can make the default ascending order for reference pop up?
Hi, I'm trying to send a notification using a flow activity. I followed this official Documentation : https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/flow-designer/reference/trigger-notification-action-designer.html But I...
Hi, how do we use setJournalEntry?I tried setJournalEntry(current_record,'string i wanted');is this wrong?Thanks,Tadz
What caused the error that id=form says "Record not found" when a non-ITIL user uses that URL to view a record's detail. Visible to non-ITIL: https://<instance>.service-now.com/sp?id=ticket&table=incident&filter=&sys_id=a90e30241bf928ac5300419ead4b...
In the Service Portal on the approval widget, how can I add a link to the underlying record being approved (approval_for)? Our approvers need to see all information on a record, including attachments and related lists, before they can approve or reje...
We have the Incident Create Knowledge business rule active, and it works fairly well. We are implmenting knowledge article templates, and I would like to tweak the business rule to apply a specific template to KB's created by that business rule. Howe...
Hi,I'm trying to script who should get an email notification from the system, through workflow.I've created a Notification activity like below:Then i want to send an email to requested_for (reference to sys_user), requested_for is a variable so i've ...
Hi All, Am getting error like "I18nUtils undefined, maybe missing global qualifier" on my portal page where i have custom language selector widget. Recently my instance got upgraded to Paris patch 5 and thereafter started getting this error on portal...
Hello, How can I access variables using a UI action? I need to be able to create a new record through a UI Action. My UI Action works, but I have no idea how to access the variables and use them to set fields on the new record. My UI Action currently...
I have set up .txt files to be allowed uploadable as attachments (among others). I also have MIME type validation turned on. When i upload a text file with an email header as the contents, the system rejects it for an unknown reason. I turned off the...
Hi All, We have a new requirement to display desktop notification when a new chat is coming to an agent in Agent Workspace. Because currently we have only alert message in AWS homepage when a new chat request is coming...SO if support agent is in ano...
