The business users requested to make a change to the blue Save button on Service Portal. They would want to see only Save text on the button rather than Save (Ctrl + s). I looked at the widget, form, and searched for button but I could not find the s...
Can we use g_scratchpad object in UI policy ? If yes, can we execute UI policy scripts in mobile....
Hi All, I am having an issue with Flow Designer. I have a Choice box on a table (sc_cat_item) with integer values (1, 3, 5 etc) that I need to compare to an integer field on another table (sys_user). I can't select those fields together in Flow Desig...
Do you change the status of a CI after a period of inactivity? We leverage the Operational Status field, I was thinking of changing the status of a hardware CI to non-operational after a period of 90 days or so using the staleness metric in the CM...
Hi Everyone, I'm currently working on a Virtual Agent(Search Topic) in which I have used the Script from ITSM virtual agent plugin- sn_itsm_va.VAContextualSearchUtil(). I have 3 test catalogs(2 catalog items and 1 record producers) with Meta tags...
I am trying to follow the SN documentation on https://community.servicenow.com/community?id=community_article&sys_id=215d6629dbd0dbc01dcaf3231f96194a where you build the original export of records (which we're exporting Incidents and importing them a...
Hi I'm following the steps to include a custom font (Montserrat) from google fonts here is the article: https://community.servicenow.com/community?id=community_blog&sys_id=c95d2629dbd0dbc01dcaf3231f9619ed And I went to the portals and select my sp...
The situation we have is that we have created Managed Documents for the purpose of controlling versions and publishing approval. We then "linked" these to a Knowledge Article using the Related Links -> Link to Knowledge. on the Managed document page...
Hi I'm running into an issue using GlideStringUtil. I'm getting this error Server JavaScript error Cannot find function base64DecodeAsBytes in object function GlideStringUtil() { [native code, arity=0] it works when I run it in a widget in public, bu...
Hi, I am trying to get a SHA-1 thumbprint of private key in a PKC12 key store. I am finding that my call to GlideCertificateEncryption's method getThumbPrintFromKeystore fails silently and due to the fairly light documentation I cannot tell what is h...
I'm really having a lot of fun learning ServiceNow. It's a great way to refresh my practice as an instructional technologist. Having said that, I'm also pretty frustrated at the moment. I've used many different types of information delivery systems b...
Hmm...when drafting a question, there's no option to choose Kingston as the version, but that's what we're on (for now). Hello!, I'm trying to get an image to pop up in a modal/lightbox on the service portal, but I can't seem to get it to display cor...
Watched the video on the changes to Knowledge in Jakarta. Is there a list anywhere with all the options included in the Advanced Knowledge Plug-in?
Hi People, I need 2 different Service Catalogs, so I thought I just clone the built in "sp" Service Portal. Whats the easiest way to do that? I have seen tha article on hacking 2 service catalogs into one common portal, but I need to think about upgr...
We want to mark outgoing emails from ServiceNow as Private and Confidential. How can we achieve this? I haven't found anything in ServiceNow Docs. We are using ServiceNow email address i.e. XXX@service-now.com.