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Resolved! Adhoc Approval in Flow Designer

Hello Team, How to trigger ad-hoc approvals in flow designer for a RITM? How to validate the approval status in the flow designer? I want to make sure all the approvals are approved including the manually added approvers and the group approvals trigg...

davjohn by Kilo Expert
  • 2280 Views
  • 6 replies
  • 2 helpfuls

Resolved! Knowledge article ID vs sys ID

for knowledge articles, in the XML one does not find "sys ID" mentioned but rather the field "article ID"  can anyone elaborate around this construct as it differs from other record types where usually Sys ID is found on the xml as well as when expor...

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Les1 by Tera Guru
  • 4657 Views
  • 10 replies
  • 4 helpfuls

Resolved! Owned by group on CI and asset

As an enterprise organization you have to assign every kind of ownership and responsibility to a group of people instead of to a single person. At least a "Managed by group" is available for configuration items and assets although there is no synchro...

Marko5 by Tera Contributor
  • 1972 Views
  • 2 replies
  • 3 helpfuls

Flow Designer - Scratchpad Equivalent

Hi, Building a few Flows for our Service Catalog here and trying to work out if there's an equivalent in Flow designer for g_scratchpad. For example, we have a ticket where the user specifies the environment they need access to (Dev, Dev 2, Test, Tes...

James150 by Kilo Contributor
  • 4956 Views
  • 2 replies
  • 4 helpfuls

Access Control List Rule Order of Execution

I'm trying to make a custom Access Control on the Requested Item table (sc_req_item) for a specific catalog item. We have a request item that stores sensitive information that should only be accessible to members of the assignment group, the submitte...

Kyle Krick by Giga Contributor
  • 2627 Views
  • 4 replies
  • 6 helpfuls