Hi There,I'd like to include additional information in an approval notification in my workflow. For instance, a user will make a selection, and I would like to use the description to populate part of the approval request that goes to the manager. I'm...
I have a Service Catalog Item for which I am trying to create an ATF test. These are my test steps. 1. Open a catalog item 2. Set variable values 3. Validate variable values 4. Add item to shopping cart 5. Order catalog item My results show I am fa...
When I cancel a REQ, I am setting the request_state field to closed_cancelled, but after I cancel, when the form reloads, the field is set to closed_incomplete. I added the request_state field to the field watcher and ran through this process and it...
Is it possible to share a VTB without making someone a member? My team uses a Freeform board to organize our work and backlog. There is a need to share this outside of our team due to the visibility of the work that we do. We would like to be able...
Hello, How can we enable TinyMce plugins within ServiceNow? I am looking to enable plugin named permanentpen (https://www.tiny.cloud/docs/plugins/permanentpen/) for knowledge management.
Hey all, observing something unexpected. Time Sheet portal, seems that for incident tasks, they aren't hitting the Time Sheet Portal unless a time worked entry is saved for an individual. This seems different than some other Task types (Incident, ...
I've customized the "ATF test Ordering catalog item(s) from saved bundle" test to use our catalog items instead of the OOB version with demo data. I'm having trouble with the "Open Shopping Cart page in the Service Portal portal" step, I'm getting th...
Hi all, While I looked for the Product documentation for Database views, it shows a example where Variable prefix shows as inc for incident. OK - Variable prefix for incident is defined in the form, look at the Where clause - how does system automa...
Hi there, I'm a newbie that feels like I'm trying to do something beyond my skills - so I apologise in advanced if I'm missing any real basics. Ultimate Goal: Use a Client Script to trigger a Guided Tour when a Case is in a specific state. Once the T...
Hello, We are in the process of fixing a workflow that is not closing out RITMs and REQs when SCTASK is closed complete. We have over 100 REQs for this particular item. The user wants us to manually close out all REQs while we are fixing the workflow...
Hi Everyone, Is it possible to add OOB email templates mailto.approval and mailto.rejection to a custom email notification which allows approvers to approve/reject by clicking on the link? Please see "Pending Approval.JPG" for reference. Also, how ca...
Requirement Create below Model categories. LaptopNotebookDesktop All the above Model categories are created with the same CI class cmdb_ci_computer. Based on the above-selected model categories, an asset is to be charged monthly Laptop = $10Notebook=...
I want to make unnecessary public pages to nonpublic. So I checked in the sys_public table and found many public pages by default (OOB) so, I want to know what are the public pages are required for the functionality of basic features. Hence i will ma...
Hi, How to export current filtered view in SNOW to Excel ? (Or any other formats) By the way, I have filtered the search options, then would like to export the final filtered results out, any advice on the steps ?? Regards, Jason
I tried setting the account expiration date of an AD account via orchestration, but am getting an errorI can confirm via workflow context that the userid field is the username in AD and the 'end' variable is set to a date in MM/DD/YYYY format.Anyone ...
