Hello team! I needo to insert a value (string) from a catalog Item variable to a specific field on the table sc_req_item: target table: sc_req_itemtarget field: u_oficina_afectadasource variable name: Oficina_afectadaVariable Type: referenceRefers to...
Hi Everyone, When the users enters something on the incident short description, the contextual search results will bring up related knowledge articles down. From that search results, I want to add button called 'Attach to Incident' When user read the...
Hello, Today, a user received a notification that a Visual Task Board Lane had exceeded the Lane Limit, even though there are no lane limits in place throughout our entire instance. Researching the notification, I discovered it was triggered on the ...
Can json file be imported into serviceNow? If so, in what order?
Hello hope everyone is healthy, I have a requirement to send approval if one value is selected in list collector variable. So if user select value a plus other values send approval to approval group. If value a is not selected skip approvals. A...
Hello, I have a catalog client script that uses the onLoad() method to remove mandatory fields on a form load. There is one field that is a "Yes/No" type. If that field is set to "Yes" another field displays and is mandatory. My onLoad() script isn't...
Hello, Kb article author deleted the original attachment and replaced it with a new attachment. I want to restore the deleted attachment. I didn't find the record in Deleted Records table. Please help me out. Regards
Hi All, i have a new api and its working fine and giving data in json format now i want to consume that rest api output in service portal widget.
Dear community, I'm trying to get the 'Close incident' UI Action (or any other) on the 'ticket' portal page. I discovered that using the form widget I can see any UI Action I intend to use on the portal. But we'd like the ticket layout and would love...
I created a user and added a photo through the Service Portal Profile's "Upload Picture" button. I then coded a process so that a user could remove their profile picture which successfully removed the relevant entries from the "sys_attachment" table....
Hi, I want to create Choice type field in widget and add choice values with the values I get the name from the integrations as shown below:: Thailand,Japan,Singapore,Nepal,Malaysia,Canada,Australia,Australia,Australia,Cambodia,Sri Lanka,Germany,F...
I have a catalog item where a user would request access to a specific area within an enterprise system. We require their manager to then approve their access, which works correctly based on the workflow. We then require approval from that departm...
Hi guys, I would like to add videos to knowledge articles. Like I have read the docs there are two ways to put a video in an article: 1. Embed the video code in source code of the article (works) 2. Insert/edit video and put video URL in associated f...
In Connect Support, it was easy to drag and drop a knowledge article to present to the end user. In Agent Workspace, we have setup agent assist to search KB articles. It seems that the OOB UI actions for knowledge search results for "Attach" want a...
Can anyone help me to hide icon link in the service portal page based on the user roles
