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We have a request item called Application Access which allows customers to select an application that they need from a reference field. Depending on which application they've chosen, different fields will appear on the form. Needless to say, there ar...
Hi all,I have created some catalog items. Since Most of them use the same variables , I have created a variable set. I want to hide a field for some of these items so I created a UI Policy on a variable set and in the catalog conditions I have mentio...
I moved an update set today from my DEV environment to my QA environment however I noticed that my email notifications didn't make it over to QA. Question 1: Does email notifications transfer over with update sets? Question 2: If it does, what is...
We recently noticed that when a user rejects a request using the UI Action of Reject it does not force them to enter comments. I'm trying to make it so comments are mandatory on reject even when using the UI button. I put the following code in th...
Hi everyone! Recently, it was 'announced' that all IT requests for services will be entered and fulfilled through Service Now. Yay!! The fine print -- they want one form. Zoiks! Let me add a few numbers here... we have ... roughly 30 services ...
I am looking for a way to be able to give access to the CMDB for IT users to be able to modify fields, such as Manufacturer; OS Version; Supported By; Support Group and many more. I have attached a screen shot of one of the CI's. These users all ...