Resolved! Disable impersonation in Production
Is there a way to disable impersonation completely in the Production instance? Or a way to ensure that the impersonator role cannot be assigned to a user/group?
Forum Posts
Resolved! Keywords Filter in ITSM Module
Hi All, Can anyone suggest me how to use this Keyword filter. The intention is to filter out an inbound email converted ticket from all incidents. how effective it is to use and how accurate it will be? condition is like Keyword = "XYZ@abc.com" and a...
Resolved! Filtering Task on Widget "HRM Todos Summary"
Hello, on "To-dos" page, there is a widget "HRM Todos Summary". I want to add a filter like... if "short description" of any record contains "immediate" How would it be working?
Resolved! Assignment Rules for Requests and Requested Items
Hello, Is it possible to create assignment rules for a request or requested item based on what the item is? I only see ways to create assignment rules for tasks. Thank you
Force Knowledge Articles to an update set
Is there a way to add an existing knowledge article to an update set using 'Force to Update Set'? I have some articles built in a non route to live instance of ServiceNow that I want to move onto a Development instance. Is there a way to do this?
Resolved! Disable impersonation propert
To avoid the misuse of impersonate user option from banner. We need to hide that option.
Resolved! Why are KB article version "valid to" dates set to the year 2100?
Our company is using the knowledge base with versioning in place. We've noticed that since upgrading to New York, a peculiar behavior in the "Valid to" date is occurring. When creating a new KB article, the valid to date is set for one year out from ...
How to enable list V3 in Orlando
Can someone please let me know how to enable List V3 in Orlando? Thanks Suresh
Resolved! User relation with roles and groups
Dear all, by running a practice test on admin servicenow which is new to me, I get a question which I do not understand well. It was relative to database relation between users and roles/groups I understand that User can belongs to 1 or more groups o...
Resolved! Getting error on the For Each in Flow Designer
Hi Guys, Need help .... I am trying to automatically create group and add members to it via a catalog request. The group gets created no issues, but when I try to add members using For each on a list collector, I get an error: Please assist. Thank yo...
Resolved! Ask the Expert: CMDB Basics with Steven Bell, MVP
CMDB is always a HOT TOPIC! Now's your chance to ask Steven Bell, Accenture & Community MVP, your CMDB questions. The Configuration Management Database in ServiceNow is the core repository for Configuration Items. The following topics will be c...
View Counts decreasing!
Since our go-live about a month ago I have been monitoring the weekly KB views counts. I have a report scheduled to run at midnight every monday morning. I then subtract the previous weeks totals, so I can see weekly view counts. The problem is that ...
Resolved! Getting display values from a Glide list in Flow Designer
Hello! I am creating a new flow in Flow Designer for a custom scoped application. One of the requirements is to have the description on a newly created child task contain the values from a field. This field is a Glide list, which means it's a collect...
Resolved! Dynamic filters not available for Date/Time field type - IS (dynamic) doesn't show up
Hi All, I have tried to use one of the Dynamic filters (Now(date and time)) and checked the box 'available for filter', but I can still not see the option for Date/Time field type - Because the IS (dynamic) doesn't show up in the operator. Is it that...
Resolved! which schedule job is running to create de-duplication tasks
in our instance, I can see the de-duplication task is being created around 2:00 CET. By looking at the creation time, I believe there is a by default schedule job which creates it... However, unable to identify which job is running for that. please ...
