Can json file be imported into serviceNow?
Can json file be imported into serviceNow? If so, in what order?
Forum Posts
Service Catalog List Collector Approval using Flow Designer
Hello hope everyone is healthy, I have a requirement to send approval if one value is selected in list collector variable. So if user select value a plus other values send approval to approval group. If value a is not selected skip approvals. A...
Resolved! How to use the onChange() method within the onLoad() method
Hello, I have a catalog client script that uses the onLoad() method to remove mandatory fields on a form load. There is one field that is a "Yes/No" type. If that field is set to "Yes" another field displays and is mandatory. My onLoad() script isn't...
How do I restore the deleted kb article attachment?
Hello, Kb article author deleted the original attachment and replaced it with a new attachment. I want to restore the deleted attachment. I didn't find the record in Deleted Records table. Please help me out. Regards
how to consume rest api data in serviceportal what steps to follow
Hi All, i have a new api and its working fine and giving data in json format now i want to consume that rest api output in service portal widget.
Resolved! Is it possible to have UI Actions on the ticket portal page?
Dear community, I'm trying to get the 'Close incident' UI Action (or any other) on the 'ticket' portal page. I discovered that using the form widget I can see any UI Action I intend to use on the portal. But we'd like the ticket layout and would love...
Resolved! Profile picture won't go away
I created a user and added a photo through the Service Portal Profile's "Upload Picture" button. I then coded a process so that a user could remove their profile picture which successfully removed the relevant entries from the "sys_attachment" table....
How to create a Choice / Select box in widget SP
Hi, I want to create Choice type field in widget and add choice values with the values I get the name from the integrations as shown below:: Thailand,Japan,Singapore,Nepal,Malaysia,Canada,Australia,Australia,Australia,Cambodia,Sri Lanka,Germany,F...
Ability to skip a second level approver if it's the same first (managerial) approval
I have a catalog item where a user would request access to a specific area within an enterprise system. We require their manager to then approve their access, which works correctly based on the workflow. We then require approval from that departm...
Resolved! Knowledge: Video not playable - Play-Button grayed out (not embedded)
Hi guys, I would like to add videos to knowledge articles. Like I have read the docs there are two ways to put a video in an article: 1. Embed the video code in source code of the article (works) 2. Insert/edit video and put video URL in associated f...
Resolved! [Agent workspace/chat] Attaching/copying Knowledge articles to a user during an interaction?
In Connect Support, it was easy to drag and drop a knowledge article to present to the end user. In Agent Workspace, we have setup agent assist to search KB articles. It seems that the OOB UI actions for knowledge search results for "Attach" want a...
how to hide icon link in service portal based on the user roles
Can anyone help me to hide icon link in the service portal page based on the user roles
Resolved! replace string
Hello I'm still new to service now. I would like to replace blanks on attachment. I have created a business rule for insert into sys_attachment. ############################################################################### (function executeRule(...
Resolved! Transform Map not showing Target table I want
I am trying to mass subscribe 400+ user to a communities forum by taking excel file in with their names and then (through script i guess) add them to the forum in the sn_actsub_subobject_stream table, but I can't use the sn_actsub_subobject_stream as...
Thousands of Stale CIs but no Stale CI Remediation Tasks
We are newly trying to set up our CMDB dashboard and remediation rules. Starting with the Staleness metric for a single class to test, as we know it will need to delete over 400,000 stale CIs. The job came back with what looks like a list of Stale C...
