I tried using 2 letter keywords in meta field and it does not seem to return the article I tagged. 3 letter keywords worked just fine. Is this a system setting? Or is there a 3 letter minimum for singular keyword tags in meta field?Thank you.
How do I create a new entry in the ecc_agent table? (New MID Server entry)When using "New" I only can enter a name - not the URL to the actual server.When using the Guided Setup (Use MID Server guided setup ) - the MID server list comes up empty - so...
I have a name change process where users select which application they use in a list collector where we have to manually update their username. How can I loop thought the list collector so that I can create a separate task for each item selected in...
CAN WE ATTACH WORKFLOW TO A ORDER GUIDE ?? IF SO HOW ?
Looking for an explanation on why filtering a task list using "keyword" would produce completely different results then filtering text within a Variable. Using Keyword It only returns 2 of the 27 matching Tasks. Below are two queries I'm using:Using ...
My understanding is that Vendor Items are published to the Product Catalog. When published to the Product Catalog, it also gets published to the Service Catalog.In the data published, the price is included.What if the Vendor Item price is changed?I s...
Current our Service Portal login only allows ESS users to view the portal page. When an ITIL user logs in, they are directed to the Thick Client. How can we make the Service Portal page available to ALL users?
Can anyone explain what is exact difference between below schema map properties in servicenow with examples .Referenced Referenced byExtended Extended By .
I find the ServiceNow attachment interface extremely barebones. Has anyone implemented a solution where additional metadata such as Document Type, Description, Tags etc. can be associated with attachments?
Hi,I am planning to integrate the RSA Archer and other tools like ApptioARIBADELL WDMRSA ArcherCASPERADDMI would like to request help to initiate and finish these integrations. Please guide me with documentation and procedure to do these integra...
Hi I have a string field called phone number in a custom application. Im trying to figure out if you can format the field for phone numbers ex. phone number: - - but when I add this on a template or a default value it returns nothing and the ...
I'm curious if anyone has created a solution for dynamically setting the endpoint for different environments using the Workflow Custom Activities? On that form you just select the SOAP message, function, and endpoint. You don't have a way to call "se...
I understand how to link an external source to a KB article but I need to link one KB article to another KB article. Does the knowledge base module have this capability? The only thing I found was attaching an external file to the KB article and I ha...
One of my prospects is looking if they could use push notifications on mobile devices (iphone & ipad) in the browser.For the end users they prefer not to use the Mobile App of ServiceNow but solely use the Service Portal experience. If the status of ...
In an OOB instance, is there something preventing an individual with a custom role (not inherting other roles) from seeing and writing to the work notes field on the Incident record?I created a read and a write role. It has my custom role requirement...
