When searching for knowledge articles by context search or kb_home page, search logs are recorded in the following table.https://instance-name.service-now.com/nav_to.do?uri=%2Fts_query_kb_list.do Setting context search on record producer and setting ...
Hi All, We have given the user_admin role to one of our teams which is responsible for on boarding and off boarding our users. This is working for most cases, but they have just tried to remove groups for a user from our Service Desk and they are ge...
In Contract module, I would like to get the contract amount based on the selected date. Lets say Contract Start Date = 20th Jan 2020 Contract End Date = 20th Jan 2021 Monthly contract amount = $200 Yearly contract amount = $2400 To get a view o...
Dear Service Now Folks. Greetings. I was going through a ServiceNow article in Scripting book and observed the below statement which mentions other Server side security strategy apart from ACL's ,can some one guide me on other Security Strategy avail...
Hi, we're running an on-premise instance and there's no connection to internet. In the system logs I can see repeating log entry (Information type) with text: "Instance registration: unsuccessful: trying again in 5 minutes"Is this something we should...
Hello, we have hi-load "Jakarta" instance on premice (many users, many transactions, ten nodes, big DB etc).Last month one time in several days in business time we catched error 429 «Too Many Requests». After we reboot nodes and all became correct. I...
Hello, i want to clone PROD over lower instance.However i don't want to loose any data on ATF module and Agile module. What is the best way to preserve data or exclude tables.
Regarding open source software in the ServiceNow platform - how are libraries updated? Out-of-date versions could be a vulnerability.
Hi guys! We use SN v. Madrid on premise. I copied PROD instance for developer tasks. It was new DEV. Also we had old DEV.On PROD we used LDAP with SSL certificate. On PROD and on old DEV instances all correct still working. But on new DEV (which was ...
Hi everyone. So, I have a bit of a conundrum (at least to me). I want to let normal users add comments to the change requests they've created. The front end for this, is the Service Portal (but it also doesn't work in the platform gui), where the Tic...
I created a catalog item in the service portal where I have to restrict the attachment to only '.pdf '. Only pdf files have to be accepted. If another file type is uploaded, it should not be accepted. Please help me with the client script.
Hi Please let me confirm how acl rules work configured on parent and child tables. There is a create acl rule (A) on the parent table which requires 'parent table user role' and there is another rule (B) on the child one which requires 'child table u...
After a recent upgrade to New York all the Order guides in the Service Portal fail to proceed to the next screen when selecting the next button. Any ideas why this is occurring? When the mandatory fields are empty the button can not be selected but o...
Hi All To get my head across Flow Designer I'm in the process of trying to copy our current workflow for change across to it. I'm testing my flow and found I'm getting an error in an email action: "Email validation failed: Email contained the follo...
Hi, What would be best practice for OOTB admin user? I have read that it's recommended to disable or rename it after manage to login and create new users. Also what about best practice for admin role user in general? for example we are now setting up...
