Hello, I would like to delete a role hr approver from users based upon if they do not have the itil role. The script below does not check to see if they have the itil role and when I add it I get no roles. Any Suggestions? Thanks! var queryStr...
My email template, Message HTML field I have the following code:<!--Header table --><p></p><table style="height: 20%; width: 85%; background-color: white;" cellpadding="0"><tbody><tr><td style="width: 20%;"><p><img style="display: block; margin-left:...
I just recently noticed that there are duplicate columns in the Configure>Table view. I checked the Configure > Form Design and the Configure > Form Layout and the columns do not show any duplicates. Has anyone run into this issue? If so, what is t...
Hi all, I am trying to connect with the live agent but the support queue is not able to receive the request, am I doing something incorrect? (function execute() { vaVars.LiveAgent_queue = "queue_id_string_example_123"; vaVars.LiveAgent_short_...
Hi Team, I have a workflow on sc_req_item and the workflow is getting stuck at a point and showing below error. Error: Workflow 'COPY_QSS Prod' with context 0d66b620dbcdccd09ad39114ca9619eb terminated 2019-11-08 06:35:48 UTC with : Wrapped org.mozill...
Hi Everyone, I am trying to set up precedence rules for the one of CMDB class (cmdb_ci_db_mssql_instance). We have 2 possible discovery sources to update the CIs in cmdb_ci_db_mssql_instance table. 1. ImportSet (Transform Map) 2. ServiceNow (Discove...
I'm trying to create a flow that will create a set of tasks when a service catalog request is submitted. At the moment, I'm wanting to trigger based on the creation of a record in our_request_item table, but it's not coming up as an option. I can see...
hi every one can any one have idea on change client script , for how to check a valid ci in cmdb below is my requirement Server Name - text box – check if a valid CI in CMDB – mandatory.
Dear ServiceNow Folks, Greetings. I would like to get your advise and suggestion on one of the Platform performance issues that needs to be fixed . We have close to 63000 Schedule Jobs in trigger list currently in our environment . We would like to d...
Hey y'all - I need help scripting a condition within the Look Up Action in Flow Designer, as I've never done so before. I have two custom tables: Establishments and Transactions (it's an app for personal budgeting). The goal with the flow is that whe...
We are trying to fix an issue where some reference dot-walked fields on a list view or report don't show up, but they do on the form view. An example off a list view where Program Name (short) is a fields from a reference to Program [pm_program]. If...
I want to install "The Outlook Actionable Messages plugin (com.sn_ms_oam) ". But am not able to find the plugin in my personal instance and even in my test instance (both are newyork) . I have all the dependencies installed. Please help how to find t...
Hi, I am seeing column name along with column label. REF:: These fields are an extension of task table and i have added this fields on my custom form. I need to see only "Column label" and not the "Column name".
Hi - SNow states that:To reuse a retired article, create a new article with the same content, which is published once approved. A colleague suggested using "Insert and Stay" to easily recreate the content Are there any drawbacks/ramifications to doin...
Greetings, I have a question with regards to the Managed Documents plugin in Kingston. I've done some digging and haven't been able to locate a definitive answer. When reading through docs, it seems as though this plugin does not require an extra lic...
