First time poster so I am sorry if this is the wrong spot. We are starting to look at using checklist to ensure that our support desk is capturing the desired information for certain issues. So: Question 1 - Is it possible to make a checklist templat...
Hi Everyone, I have knowledge article and it has 98 views in the portal view and same views from the IT view also, but when i pull report for that article on the table kb_use, view count shows as some 200+ views. Can anyone, let me know, how this vi...
I would like to have <g:ui_reference >in ui page but without lookup button or alternative way to achieve this ? any suggestion please.
Hi, I need to get the field value of type "Translated Field" i need to pass the sys_id of the question to get the question but i am getting the output as null. REF:: var ResponseValues = Class.create(); ResponseValues.prototype = Object.extendsObjec...
How do I get the number of people mangers from the sys_user table without creating another field and populating it via a Business Rule/Scheduled Job? I have an LDAP integration set up, and want to report out the total number of managers in the org. ...
i would like to know if the Top 10 Incident Generators and Top 10 Change Generators widgets can be edited on the CMDB health dashboard. If not, can we get the logic defined.
Hi, I need to get the field value of "question_text" var grIncident = new GlideRecord('question'); returnValue = grIncident.get('8cdb154adb094810bda4d602ca961984'); returnValue = grIncident.get('940bd50adb094810bda4d602ca9619ca'); returnValue = grIn...
We have many items in our cmdb_rel_ci table, that relate servers to their services. These show nicely in a business application, you can see all the servers that make up that application. However, if we retire a server, it still shows there. I can de...
Hey all, I know that there is the default 7 labels that the VTB that everyone can rename, change color, and turn on or off. However only the board owner can add and delete labels. The role that a person needs to add labels is `global_tags_creator`. ...
Hi, I am not able to pass multiple values on to the same field. I need to create multiple records with the below questions. But only one record is created. REF:: Can any help me out? function getResponseValues(responseVal) { alert("Inside getRespon...
Good day, ever helpful community...I have a situation where my production instance of ServiceNow 'somehow' copies the inputs from the Service Catalog input (RITM) into the task. However it does not do this on my Dev instance. Could you wonderful ...
Hello All, Can anyone suggest how to black list an spam email address to create incident/HR case in Service-now. This email addesss should not affect any other module in Service-now. Thanks in advance.
Hi,In service portal you have a screen for requested items and one for approvals (the one the approver see).Is there an easy way to copy the comments from approvals to requested item if someone write something in the approval, and then the other way ...
The new VTB swimlane functionality is great, however there are some frustrating limitations. This is today's frustration... I work in Problem Management, amongst other things we manage a portfolio of problem records we have deemed "Of interest". We d...
Hello All,I hope you are having a wonderful Monday! I needed to reach out to the community for some assistance and see if anyone can help me figure my problem out. I need to take all the variables and pass them in to the "Description" field in the ...
