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Resolved! How to analyze search log by keyword unit

When searching for knowledge articles by context search or kb_home page, search logs are recorded in the following table.https://instance-name.service-now.com/nav_to.do?uri=%2Fts_query_kb_list.do Setting context search on record producer and setting ...

User Admin - Unable to remove group from user

Hi All, We have given the user_admin role to one of our teams which is responsible for on boarding and off boarding our users.  This is working for most cases, but they have just tried to remove groups for a user from our Service Desk and they are ge...

Sam Ogden by Tera Guru
  • 3723 Views
  • 8 replies
  • 0 helpfuls

Instance registration unsuccessful

Hi, we're running an on-premise instance and there's no connection to internet. In the system logs I can see repeating log entry (Information type) with text: "Instance registration: unsuccessful: trying again in 5 minutes"Is this something we should...

FinToy by Mega Expert
  • 3693 Views
  • 12 replies
  • 0 helpfuls

Error 429 «Too Many Requests»

Hello, we have hi-load "Jakarta" instance on premice (many users, many transactions, ten nodes, big DB etc).Last month one time in several days in business time we catched error 429 «Too Many Requests». After we reboot nodes and all became correct. I...

Archi by Kilo Expert
  • 3125 Views
  • 1 replies
  • 0 helpfuls

Error of LDAP connection when use SSL certificate

Hi guys! We use SN v. Madrid on premise. I copied PROD instance for developer tasks. It was new DEV. Also we had old DEV.On PROD we used LDAP with SSL certificate. On PROD and on old DEV instances all correct still working. But on new DEV (which was ...

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Archi by Kilo Expert
  • 3152 Views
  • 5 replies
  • 0 helpfuls

Resolved! ACL on parent and child table work

Hi Please let me confirm how acl rules work configured on parent and child tables. There is a create acl rule (A) on the parent table which requires 'parent table user role' and there is another rule (B) on the child one which requires 'child table u...

Kohei4 by Giga Expert
  • 9323 Views
  • 10 replies
  • 2 helpfuls

Resolved! Next Button (Order Guides)

After a recent upgrade to New York all the Order guides in the Service Portal fail to proceed to the next screen when selecting the next button. Any ideas why this is occurring? When the mandatory fields are empty the button can not be selected but o...

OOTB Admin User best practice

Hi, What would be best practice for OOTB admin user? I have read that it's recommended to disable or rename it after manage to login and create new users. Also what about best practice for admin role user in general? for example we are now setting up...

nt6 by Kilo Expert
  • 3575 Views
  • 4 replies
  • 3 helpfuls