We have a requirement to send a generic response to inbound emails that do not have inbound email handling in place, which includes several tables. When creating an Inbound Email Action, I can only select one table, but what if you wanted to set one...
Hello, I need to hide certain fields on a parent incident only and am having lots of trouble doing this. I also need to change choice list on certain fields based on incident type selection (this is also only on the parent incident). Thanks!
When creating new fields on a table that extends the task table, typically it only takes a few seconds to add a field. For some reason, today, each new field is taking about 4 minutes and it runs a child process that seems to be making an update to ...
How to use business rule on service portal?
I am trying to integrate our Incident Management system with another application used by a vendor. My task is to pull service-tickets created in vendor's application, based on date-time range (start, end); and create corresponding records in our Inc...
Without changing the configuration to single currency, is it possible to change the default currency from USD to AED. I am looking at the contract module (ast_contract).
what are Text index, Database index ? How to create the both? difference?
Can we call Events from client side?
Hi All, I have an Ownership Group set up, and within the group do have knowledge_group_member which allow them to create or edit an article. My question is whether the OOB Knowledge - Approval Publish workflow did send out a notification once the ar...
What is the difference between MID Server Script Include and Normal Script Include? pros and cons please
Hi , I've service catalog and based on submission ,request item and multiple catalog task will be created. Once i closed the catalog item it will be having multiple approval . Once everything is done i need to send the closure notification Where rece...
How to change search key in Reference/List field on Service Portal? By default, search key is name of user, but I want to search by user id.
We are currently re-deploying our Knowledge Management process using the Out-of-box Knowledge V3 with versioning. We have a requirement proposed that any ITIL user can start the Retire process on any article. The out-of-box process does not seem to ...
What can be the LDAP Active Directory integration with ServiceNow Interview Questions?
What is the weight field in email notifications?
