Showing trigger id record on survey
Our surveys are sending to the customer's after incidents and requests items are closed, but the customer's do not have a reference point. I need to show the incident or RITM number on the survey.
Forum Posts
Resolved! What is the *.sys_id write ACL there for?
I was having an issue where we were using REST API calls to create records in a table and we were getting a 201 and the record was created but the response body was empty.I came across this KB: ServiceNow KB: POST method of REST web service inserts a...
Creating tasks in series such that completion of one triggers creation of another
Hey all, I've been beating my head up against the wall in trying to implement this for several days, and I'm convinced that it's because I'm trying to go up against a best practice. I'm hoping I can get some thoughts on the best way to implement this...
Resolved! Sql server integration with servicenow using ODBC
Can a connection be established between SQL Server and ServiceNow using "SQL Server Management Studio" without configuring ODBC first?
Resolved! Merging Data from two (or more) table into one table
Hi everyone,I use [task_time_worked] to track time worked on Incident and RITMI want to make a report "group by company" But Company is not at the same place for both tables : In Incident : task_time_worked.task.Incident.CallerId.CompanyIn Sc Req I...
Resolved! MID server to read MS SCCM DBs
Hello experts,I am encountering an issue with SCCM v.2 setup. The MID server is deployed on Win Server 2012 R2. It seems to work quite well. But as soon as I try to setup the SCCM integration, I get errors with the JDBC driver. The ports and FW rules...
How to create multiple selection checkbox in Record producer?
I have a requirement to create a multiple selection checkbox field, where I can select multiple options.I have to store the values of the options in the corresponding table when record producer is submitted.Ex:I want to store the checkbox values in t...
Is there a minimum number of characters for a keyword in meta field?
I tried using 2 letter keywords in meta field and it does not seem to return the article I tagged. 3 letter keywords worked just fine. Is this a system setting? Or is there a 3 letter minimum for singular keyword tags in meta field?Thank you.
Resolved! How do I create a new entry in the ecc_agent table? (MID Server)
How do I create a new entry in the ecc_agent table? (New MID Server entry)When using "New" I only can enter a name - not the URL to the actual server.When using the Guided Setup (Use MID Server guided setup ) - the MID server list comes up empty - so...
Loop thought list collector
I have a name change process where users select which application they use in a list collector where we have to manually update their username. How can I loop thought the list collector so that I can create a separate task for each item selected in...
CAN WE ATTACH WORKFLOW TO A ORDER GUIDE ?? IF SO HOW ?
CAN WE ATTACH WORKFLOW TO A ORDER GUIDE ?? IF SO HOW ?
Resolved! Keyword Filter
Looking for an explanation on why filtering a task list using "keyword" would produce completely different results then filtering text within a Variable. Using Keyword It only returns 2 of the 27 matching Tasks. Below are two queries I'm using:Using ...
Service Catalog Items vs Vendor Catalog Items
My understanding is that Vendor Items are published to the Product Catalog. When published to the Product Catalog, it also gets published to the Service Catalog.In the data published, the price is included.What if the Vendor Item price is changed?I s...
allow itil users to use service portal
Current our Service Portal login only allows ESS users to view the portal page. When an ITIL user logs in, they are directed to the Thick Client. How can we make the Service Portal page available to ALL users?