Forum Posts
Survey Follow-up Response
I would like to ask a quick question ..slightly baffled.We are looking for a “Survey Response Follow-Up” process; where surveys are reviewed, users are contacted (especially bad surveys) and tasks is then closed. I have done some research and I am st...
How do I use SNOW CSS includes to create a consistent style between KBA templates?
We have templates that you can apply to new Knowledge Base Articles and those are stored as HTML code with various styles. I'm trying to convert the styles to an external stylesheet so we can modify all the templates via the one stylesheet (instead o...
Cisco FMC Integrations Servicenow
/Has anyone done a integration with Cisco Firepower Management Console with ServiceNow? Request to automate the adding of ACLs etc with approvals of course from network engineers.
approve reject link in email client template
I have created an email client template on RITM table and from that template I want to send approve/ reject link to the approver. Is this possible?
Resolved! Add SSL certificates for the MID Server - Article
You can add certificates to the MID Server to communicate over SSL/TLS in one of two ways:Add certificates directly to the bundled JRE TrustStore file, using the following procedure.Specify a different TrustStore file for the MID Server to use. For ...
How apply CSS syle to sys_template for Knowledge article?
Hello @all I have created a sys_template and added html with inline css but it didn't worked.When I apply the template and then after some modification saved the form then it removes all css formatting from body.If anyone has any idea on this please ...
Resolved! Certificate renewal with internal Microsoft CA
Is it possible to configure certificate renewal tasks, with target to an internal Microsoft CA?
Destination of links to attachments displayed in AI Search results
To display attachments in AI Search results, I've selected index_attachments = True in Knowledge's Indexed Source.In “Field Settings & Mapping,” I've mapped ‘text’ and “short_description” to the same field.When searching the portal, attachments appea...
Resolved! Dot walking through multiple tables in client script
I am trying to dot walk through multiple tables in an onChange client script on the Incident table. When the Caller field on the INC form changes, I want to reference the sys_user table to see what department the Caller is in. The field that I am...
How to make tooltips/help text to show in Workspaces
Hi everyone, I know it's been discussed a few times over the years but I can't find any current processes or solutions to the query so I'm going to ask for my sake. The need: Show a hint when users hover over the Category choices when creating an inc...
Resolved! Not able to switch to User Experience Analytics in Data Visualizations application
For Security purpose we need to make the Requires Authentication property to "true" for our GraphQL User Experience Analytics PAR Groupby API. We are not able to switch to the User Experience Analytics in Data Visualizations application to edit the r...
Virtual Agent Chat window disappears after interacting with it
Hello!I've recently been facing issues with the Virtual Agent.When I'm on the Employee Center and I have the virtual agent chat window open, whenever I try interacting with it in ways like: resizing, closing or minimizing the window "flies away" unti...
Script on ACL of type processor
Hello,I have been trying to modify the availability of the email icon.An acl which is always true works, makes it available for all users, but is for all tables.I want to make it available only for one table. Is it possible to retrieve the table name...
Resolved! Hide New button
Hi Team, We wanted to hide New button in HR cases naive view,But no in HR workspace From where this action comes from, I tried to deactivate from UI action but its not working.
