If you manage notifications in your instance - and especially if you're looking to cut down on emails (to improve UX/decrease clutter) - the new Default Digest and Multi-Record Digest functionality added in Zurich is a major game-changer. Digests wen...
Hey Folks, my company wants to migrate from Confluence to ServiceNow's Knowledge Bases. Is there a direct way mass-migrate articles from Confluence to SN-KB or are we looking at downloading each Confluence article as a .doc and then importing into SN...
least used : it means didnot used in any ways that is no transaction happen to the table
Before disabling an Assignment Group, how would one go about identifying any automation (record producers, scheduled templates, workflows, etc) that may be creating/assigning tickets to the assignment group? Also, is there any need to move the Closed...
In this article, I will be discussing Seven (7) Best Practices for User and Group Management for Platform Administrators. As a ServiceNow platform administrator, effective management of users and groups is a critical responsibility. Properly managing...
I created a custom Knowledge Article Template. When I select a Knowledge Base and choose this custom template, the article is created successfully. However, when I click Publish, the approval workflow is not triggered.The same Knowledge Base is confi...
We are building multiple knowledge bases for our organization and for standardization, we are using the exact same categories. We've run into an issue where when searching the kbase, those categories are appearing multiple times on the search window....
I want to know before uninstalling a plugin, if it is being used by any user or not
Hello Colleagues, I need support with showing Asset and Configuration assignment history in User's profile (both CoreUI and SOW). Minimum would be Asset part.Our Asset record is showing history of Assigned to, Configuration Item assigned to is not ac...
Hello, I've created Service/Product Specification and a Product Offering and published everything and this is what i have -> i am using bussines portal: I need to make 2 things:1. Create a field type reference(location table). From what i see isn't p...
Hi Team, In the DEV and TEST environments, I am able to log in successfully using the local admin account. However, when attempting to log in to the PROD environment, I receive the attached error message. Could anyone help or advise on the possible c...
HelloI have spent quite a few hours researching the best practice of the meta data field in knowledge articles. Specifically, is the use of udnerscores still advised, or not?So hard to find relevant documentation about this in SNow - but moving along...
Hello, I have an end user that is saying they are unable to see a contract number hyperlink to open contract details. They have contract administer roles and should have other correct roles. How do I resolve this?
