Hello, I am looking for an ability to allow list edit for vulnerability analysts on 'Assigned to' field in VITs.Though the user has required roles (write_all), OOTB ACLs do not allow editing of this field though the VIT is assigned to User's group or...
I took my first shot at creating a Flow for a new Service Catalog item. The flow works correctly for the most part, however, we have 3 levels of approvals which need to be met in order to generate the final catalog task. The first approval to the man...
Hi everyone,Is anyone experiencing an issue in the Zurich release where you cannot activate either an existing playbook or a newly created one? Normally, after making changes and saving a playbook, the Activate option becomes available so the new cha...
Does ServiceNow support Schema on read with SQL like SELECT CAST(order_amount AS INT)FROM Order_table We need to do type casting in memory where Order amount is stored as String in the database. Our goal is something like this which identifies the fi...
I do have some doubts regarding integration and need to know what type ai search plugin looking , how to enable those plugin into my PDI . So my intention is to integrate my agent with ai search for better retrieval of knowledge base . So I heard ai...
How to update/remove Virtual Agent Chat Bot's three dots "more menu? See attachment. Thanks.
I anyone using Tricentis Test Automation for ServiceNow? I would like to know your experience and the benefits over using Automated Test Framework. Tricentis Test Automation - ServiceNow Store Introduction to TTA for ServiceNow - YouTube Tricentis Te...
I'm trying to restrict certain users from certain portals. Does anyone know how to achieve this, as I've looked into user criteria however one cannot use this functional at the portal level. And ideally if the user doesn't have permission to this p...
1.If logged-in user does NOT have Travel Approver role, make Approval Remark field read-only. 2. Users with approver role should be able to edit it
Hi all, I need to create a condition in my flow that takes a date/time variable entered on a catalog item and waits 7 days from the date entered before moving on.Example - wait for 7 days or 168 hours from variable date/time enter on catalog item.An...
In the incident table we have option for directly sending mail to user. Our requirement is to make the default size of Body font from 8pt to 12pt. We tried to change it from email client templates. but on saving it is coming back to original 8pt. Can...
Hi Everyone, I Have configured Security Center metrics with thresholds and set up PA Threshold Notification to send alerts to me. Currently, I am receiving the notification automatically every day at 5 PM as expected. However, for testing purposes, I...
has anyone experienced this error when activating a Flow in the Flow designer? I can change and save my flow. I can test the flow, but I can't activate my flow.I'm on the Washington DC version patch4-hotfix1
Hi,I am facing an issue while I am uploading a file on a virtual agent it shows me this error "We couldn't process your file at this time. Please try uploading again."and again ask me to upload a fileIf anyone knows please help!
Dear all, we have enabled document viewer and the document is viewable in browser which is working fine like below. our client has asked to disable the download icon (highlighted in yellow) once the document is opened in browser.we are displaying thi...
