After upgrading the instance to Australia version, I am noticing that the 'Open analytics window' icon image has changed into a black box into one of my custom portals. Also, the name has changed to 'Open usage insights'Previously it used to be like ...
Hi, I'm interested in hearing and reading reviews of ServiceNow's AI products and features from the community that has used them. Thank you in advance community! Van
Hi all, I have a doubt on which roles can approve, as OOB functionality. My current understanding is: - ITIL user can approve any request, as long as it's assigned to them - Admin can approve anything, even if it was not assigned to them Is that co...
When the user try to submit the request through service portal. Need to configure a button Get recommendation. When user click it. The ai agent will analyse the request details and previous submission it will provide the recommendation. Once it accep...
I'm testing the behavior of the Expiry Date field available in document records ds_document.do of the document management tool ds_document_list.do. Yesterday, August 5th, I created a record, set the Expiry Date field to August 6, 2026, and added the...
HiIn user form activity can we show more no.of fields. In the ui it's showing form for less no.of fields If there are more than 10 fields then if we 're choosing mark complete then form is showing can we show form without clicking mark complete
Dear all, Sharing a new Design system template designed on Claude AI. (Check for the sample output at the end of this thread) NOTE - This requires a Pro subscription. The Community can consume it by navigating to: Claude DesktopNavigate to the bottom...
Objective:After comparing the CSV data with the CMDB table, I want to identify:Obsolete recordsRecords that exist in the CMDB table but are not present in the CSV file.These may indicate assets or CIs that are no longer valid and require review.New r...
How can I update the text from "Live Agent" to some custom text when using live agent chat?
I currently have an issue when a user is in Dark Theme they are unable to see scores that would otherwise be in black. I would like to have the SCORE color default to white if user has Dark Theme enabled. I used the attached UI script on my PDI (Xan...
We have installed the SNC Access Control plugin, but are running into what seems like a character limit in the "Name" field when trying to add multiple users. Is anyone aware of this problem, or how to correct?
If you're like me, you can't stand it when fresh new icons are released with the latest version of ServiceNow but are not included when you upgrade.So I've done the work for you and collected all 336 .png icons for you to use in your Service Catalog ...
Hi Experts, We would like the Navex case attachments to automatically feed into its related HR case in Servicenow upon creation or update. Is there a way to configure it without using the Navexspoke? Currently, we are using SOAP message function to p...
Follow the Below:1. Install Plugin - Email - OAUTH support for IMAP and SMTP2. Contact the O365 Admin and have him perform the below :a. register Oauth Authentication.b Create Certificates and Permission on the Mailbox to generate Application ID, Cli...
Hi everyone,I am working with the GRC: Advanced Risk workspace, specifically within the Risk assessment scope and scheduler Playbook.I am trying to troubleshoot an issue where the "Reassessment frequency" dropdown selection on the Playbook card is no...