AI search - Genius results

Hi Team -   I am looking to hyperlink the genius results card comes as a results form AI search  by default, this is not hyperlinked but i am exploring an option to add hyperlink to the results.   For example, if you see this result , it is not hyper...

ServiceNow Business Portal - Product Catalog Zoom/font size Issue

Hello,In the OOTB business portal, the product catalog is displayed in this way: I've created a copy of it and changed some colors(but used the same theme, main menu, catalog/KB/home page, login page) but when I open the product catalog in the copied...

Hot news widget should show only the articles related to user language in esc portal

Purchase order

I am new to ServiceNow.What kind of product can we use to develop the purchase order workflow in ServiceNow?

Evaluating ServiceNow Knowledge Management as a Full DMS Replacement – Need Expert Guidance

Hi Everyone,We are currently evaluating whether ServiceNow Knowledge Management can serve as a long-term replacement for an existing enterprise Document Management System (DMS), or whether platforms like SharePoint would still be required for certain...

Automation : Role Assignment based upon the Department

Hello Experts,We have a requirement in Access Management where users should automatically receive access based on their department and onboarding wave dates. They should be added to a group "Location Access managment"Example:Finance users onboarding ...

Virtual Agent: Tooltips on links + "Show more" in Script Response Node is it possible?

 Hello, We switched from a Text Response Node to a Script Response Node using setHtmlPart() because we needed tooltips on our source links. Standard Markdown tooltip syntax breaks in the Engagement Messenger (URL encoding issue), but <a title="..."> ...

Grandfather Custom Tables

Anyone any idea, what are grandfather custom tables ?  Regards, Bharat 

Attachment on Case and Incident

HelloSome OOTB behaviour difficult to understand. So I have incident being created from case.Attachments on Case is visble to all customers. Is it possible that we can restrict that attachment is visible only internal? Attachment on Incident should n...

Issue: ATF Schedule Condition Not Triggering with Script Include (Odd/Even Week Logic)

I was trying to run an ATF Schedule (sys_atf_schedule) based on odd-week Mondays (1st, 3rd, 5th) using a Script Include. I created a Script Include to identify odd weekday occurrences:     isOddWeekday: function(targetDay) {        gs.log("inside fun...

Fortinet Fimware version and Model Discovery

Can anyone guide me how to discover fortinet firmware version and model discover for SNMP device and update them in the custom field? We got OID from Fortinet vendor and its working fine from fortinet while failing while extending a pattern 1.3.6.1.2...

Fetch the parent catalog item variable

create report where it has the data in sc_req_item table i need to create report on child RITM and fetch the variables from parent RITM how i can achieve it (parent is reference to child item)

Workspace - How to modify the Export modal popup on List

In Service Operations Workspace,  under the List Context Menu, we have an Export button which opens a modal. Requirement is to modify some code in this popup to do some validations. How do we find this modal popup page? This isn't available in the UI...

How to always expand workspace description field

Hi!Is there a configuration (or similar option) to automatically expand the Description field in Workspace so it’s fully visible by default?Right now it stays collapsed for longer text, and having to manually expand it every time is pretty annoying. ...