Import JSON DataSource- A list of Lists
I have a JSON file, which is an array in the following format[ ["test"], ["test1"], ["test2"] ]How do i set the datasource settings so i get three records in the import set
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Resolved! Generete Excel Sheet Using Script
Hello Everyone , I want to generate an excel file xlsx with dropdowns(data validation) feature is it possible in Servicenow Scripting?Thankyou,
Live Agent presence reporting
We have recently implemented live chat and one of the things our team leaders want is a day to day report with the duration each agent spends in each state. I think they will, in future, want to see how long each queue was "manned" during the open ho...
Resolved! Configuring Outlook Actionable Messages for Survey
I have been trying to configure OAM - Outlook Actionable messages to send a Notification with the Survey embedded. Ive seen several posts but none really resolve or show full solution. I have created a survey with basic trigger for testing and checke...
Resolved! What table is used to track changes in an Update Set?
Hi, Please help me with the answers to this question related to the ServiceNow CSA exams. Thanks!
hide related list on service portal
Hello , Have anyone came accross hiding the related link on service portal PFB, I want to hide related list It was not there while we were on Helsinki but started appearing on Kingston.
deactivate the prebuilt topics in the virtual chatbot
Hi, i just created a new topic under default chat experience main topic, now, i wanted to active only my topic, but i see that is not possible to deactivate the prebuilt topics? read only, data policy...please adviceLior
How to auto populate current login user name
in catalog item there is a item deatils section in that there is a short description field i have you pass current login user name dynamically
Disabling MFA
I Have configured OKTA as identity provider for SSO and done AD Integration for User Provisioning. on Prod instance. My configurations are working for Pre-prod and Dev instance but failing on Prod as on Prod MFA is configured and it is conflicting wi...
Resolved! Global Search option
Hello Team, How can an user has option for Global Search? What kind of Role is required? Is that a licensed role?If not what are the steps to provide Global Access to an user? Please help. Thanks.
User form activity fields in playbook
HiIn user form activity can we show more no.of fields. In the ui it's showing form for less no.of fields If there are more than 10 fields then if we 're choosing mark complete then form is showing can we show form without clicking mark complete
Rule entry under cmdb_ci_hardware identifier using non-existent table is ignored during identificati
Getting this error and I am not familiar on how to fix it. I went to the cmdb_entry_related table and the sys_object_source tables and could not find a record with the sys_id 73b8c48e8d707110f8778302d753bcd2 to delete. Open to any suggestions or if a...
Resolved! how to allow edit access to "Requested For" in my instances.
I am trying to open the "Request For" to be allowed to edit when a end user checks out in service portal. I can but its because I'm an "Admin"(at least I think, or inherited something). I have other ITIL users that need to be able to change this fiel...
Resolved! Clarification on Filter Conditions vs Condition in Business Rule
Hi All, I have a quick question regarding Business Rules. There are two fields: Filter Conditions and Condition. I'm curious to know how these are evaluated: Does the system first evaluate the Filter Conditions, and if they pass, then evaluate the Co...
Resolved! Add SSL certificates for the MID Server - Article
You can add certificates to the MID Server to communicate over SSL/TLS in one of two ways:Add certificates directly to the bundled JRE TrustStore file, using the following procedure.Specify a different TrustStore file for the MID Server to use. For ...
