Hide the Collaborate section on Major Incident Playbook
Hi! I need to hide the "Collaborate" section from the Playbook tab when I open a Major Incident. Does anyone have any idea how to access this component?
Forum Posts
Resolved! Different between relative before and relative after within reports
Is anybody able to advise what ServiceNow means with regards to these criterion please? I believe it means as below - is this correct? Filter What it returns Practical useRelative – before – 2 days agoRelative – after – 2 days agoNot on – Today All r...
How to add filter for field type Document ID
Hi Team,I have a field named Applies to whose type is Document ID. This field currently look up all Business Process records; however, the requirement is to show only active Business Processes, i.e., apply the filter operational_status!=6.Because the...
Related List Conditions in Reports - Where are the options for the dropdown configured per table?
Hi all, This one has been bugging me for quite a while, I'd be very grateful if anyone can help.In reports, we have the option to apply some logic to related records (see screenshot). This works just fine and I know how to use this for the related li...
Knowledge Center Workspace - Default List for Ownership Groups
Hello - We are testing out Knowledge Center Workspace in our system and noticed that in our Default lists, we do not see Ownership Group. We have Ownership Group turned on, but it's just not showing in the workspace. How do we have it display?Thanks!
Title: How to prevent sys_id from being appended to sysparm_tiny URLs?
Hi Community,I’m working with Customer Service Case (sn_customerservice_case) records and using tiny URLs (sysparm_tiny).In some cases, ServiceNow generates a clean URL like:sn_customerservice_case.do?sysparm_tiny=XXXXBut in my instance, the tiny URL...
I can't find the Import App button
Hello guys,I'm new to ServiceNow, and I'm trying to import an application from GitHub, but I'm unable to locate it in the system.
Resolved! Eleven Best Practices for ServiceNow Request Management
ServiceNow Request Management is a powerful tool that streamlines the way organizations handle service requests, ensuring efficiency, transparency, and satisfaction for end-users and stakeholders. However, its effectiveness depends on how well the pl...
Resolved! ServiceNow Integration with AWS Lambda
Hi All, I have one doubt in doing this task. from snow side what all i have to do for this usecase. Invoke Lambda, This lambda will make REST API Call to SNOW to create Incident ticketWhen SNOW Admin approves this ticket, then snow has to make REST ...
Workspace SOW change field color according value
How can I'm using Service Operation workspace and I need to change a field color according a value in the form of interaction. I need change the color of field state according the value. For interaction state New = red, state wip=yellow and state clo...
Agentic AI- how to use agent to extract information from documents
Hii want to build an agentic ai to parse information out of document attached to tool "File Upload",i am not able to user any response from agent.1. after adding tool "file upload" and adding document, it keep showing extracting data" Basically idea ...
Reload page after GlideModal submit
I have a UI page displayed using GlideModal on a form. The issue I am facing is that I am not able to reload the page after submission of the UI page. It is because the processing script is not executed.
Resolved! How to add Ghost Texts on a placeholder
Hello Community,Please how to I add a ghost texts to a place holder? I will like to add some ghost texts to a text box as a form of additional information that will disappear once the user starts to type into the text box. Thanks
How can I track the progress of a sprint in Service now? Is there a velocity or a burndown chart?
How can I track the progress of a sprint in Service now? Is there a velocity or a burndown chart?
Want to save update set xml exported as an attachment
Hello friends, I have been using the "Export to XML" UI action on update set and now for some experimentational purpose I would like to save the XML to any of the ServiceNow record as an attachment. I had a look at the UI action "Export to XML" and f...
