What is the differences between Worknotes and WatchlistWorknotes - people added to this list will get all "Work Notes" updates. Used for internal communication (usually Requestor not included). Watchlist - people added to this list will get all "comm...
Hi Team, Recently we have implemented Now Assist for ITSM skills in our project.Our client has asked some info as below- 1) How effectively are the Now Assist for ITSM skills being utilized within the project?2)What benefits have been achieved by ac...
Hello,I just found that via cache.do we do the cleanup is it possible.what is the advantage and disadvantage. Thank you
I work for a financial institution and so we have a lot of procedures for things like opening new accounts and loans. We have started developing walkthrough demos in Articulate/Storyline and would like to see if we can put them anywhere (either in kn...
Hello,Auto application creation in Application Table if any new application is created in Business Application tableIm trying to run above using business rule but its not working properly whenever i do the changes in business appl. change happen in a...
Hi,We are getting error like There is a JavaScript error in your browser console post upgrade to Australia from Yokohama. sp_min.jsx?v=04-29-2026_2044:2774 Error sending message to worker i.console.error @ sp_min.jsx?v=04-29-2026_2044:2774 sendMe...
Hi, we have added Meta tags to the catalog item, and when we search this meta from the ESC portal OOB global search we are not getting any resultscan anyone help me with the steps to include meta tags to the search bar Thankyou
At a given notification of Type "Meeting Invitation" I want to add a HTML body. Normallythat can be done by adding the line X-ALT-DESC;FMTTYPE=text/html: to invitation content. But how can I reference there the HTML Message of the Notification or th...
Hi @Arnoud Kooi I am using sn utils, previously when I double click on any form, it used to show backend names and dropdown values, Now it is not working. windows,Alt + / it used to open slash commands, now it not working. I have updated the versio...
Hi all, Preparing a short management demo on a PDI (Australia) and need one visually appealing dashboard with meaningful data, ITSM preferred, but CSM/ ITOM, aso. also fine. Already tried:PA Content Packs for ITSM + ITSM Success Dashboard indicators...
Hello AllWe have a requirement to pull csv files placed NAS server into ServiceNow. Can you please let me know the process to proceed ahead with this.Any help here would be appreciated.Thanks.
Hi All, We are implementing flow designer for one of the catalog items and we have below scenario and not sure how we can solve this using flow designer :- Scenario : We have to trigger approvals to multiple groups (dynamically it can be 2 groups, 3 ...
Hello, Has anyone here gone through a Greenfield implementation of ServiceNow within your organization?We’re beginning to plan for this initiative and would appreciate learning from others who have taken a similar journey. I’m particularly interested...
License Impact ValidationHow to validate whether accessing or managing Knowledge-related tasks (e.g. triggered by ratings below 3 stars) in ITSM Workspace consumes licenses (ITIL / Workspace)?Alternative Solutions Without Workspace AccessHow to Ident...
Hello Community, here In ask for approval action tab, in the rules section, I did Trigger- Service Catalog > Requested item Record > Requested for> Department > Department head(Director).which approval supposes to go to Department head(Director) but...
