Expected Behavior:As per ITIL best practices, a Requested Item should only be closed after all its associated tasks are successfully completed and closed.Observed Behavior:The system currently allows closure of the Requested Item before closing all r...
I'm trying to create a dynamic filter option on ends field for the delegate record. I want to take the current date add 1 week with the time defaulted to 23:59:59. I am able to add 1 week but I cannot figure out how to get the time to get set to 23:5...
Hello!I'm working on a notification for a rejected approval, and have been asked to include a link back to the record that was rejected. This normally would be pretty straightforward, but what I'm up against is this is a custom App (extended from Tas...
the variable 'by submit' created for the task when select option Type A is selected has to be visible and mandatory but not when TYPE B . At the same time when type B is selected and task is created for it along with the RITM then the variable 'by su...
Hello, I would like to restrict certain users who have the impersonator role to a sub-set of users that they can impersonate. I believe that this is achievable using a business rule - before query. I found the below on another post however I have b...
I have requested PDI for over a wee now and its still waitlisted
I would like to create a dark mode for custom theme. I create a variant, and added OOB css from dark theme, the dark mode is not consistent. Buttons and field labels are missing, how to fix this issue??
Hello all,. I think most of the people received this notification.I tried to read the KB to handle the reset of the pin or enrolment.Configure Soft PIN • Australia Platform security • Docs | ServiceNowFirst of all, it is saying that it is expiring on...
Menu and button colorWhen my companies ServiceNow instance was put together with the help of the ServiceNow implementation partners a custom theme was put in using company colors and branding. I was recently given the ask to enable Dark Mode for IT...
Can we integrate ServiceNow to Jir Bi-Directional with-out IntegrationHub Subscription. If yes, how should I proceed. ThanksAshok
Hi All, Want to understand how does Generate PDF Document works on Flow Designer. What shall we provide on template id? Thanks
Hi Snow community Has anyone built a schedule report for subscription management or any better idea for subscription management, thanks
How do i display the Live agent's name and the users in the Virtual agent chat window after every message.
In advanced work assignment->settings->queuesI want to change message in this field - "Initial agent response" I want to include the name of the agent that has accepted the Live Chat requestIs there an easy way to do this ?I don't want to use Quick...
