Forum Posts
Resolved! Anonymous surveys not anonymous until submitted
Hi!Ive noticed that if an anonymous survey is being saved and not submitted the selections/answers made by the user are not anonymous at that point in time. Only when the user submit its being anonymized e.g. the guest user is being assigned.Question...
Resolved! cad
What can a developer do with REST API Explorer? (Choose 2)A. Convert REST Message functions to REST methodsB. Test API endpoints on ServiceNowC. Practice using REST to interact with public data providersD. Find resources on the web for learning about...
How to Group Catalog Tasks by Labels in a Bar Chart Report?
Hi all,I’m working with a fulfiller group that uses labels (tags) to categorize their work in ServiceNow. They’ve shared a sample report, and I’m trying to replicate it in a more dynamic format. For this post, I’m focusing on the “Auto” department.I ...
Ability to interpret Hashed IDs on User Experience Analytics Dashboard or Other Table
Hello, I am reaching out to see if anyone has a solution for a report requested from my team. We need a report showing a specific manager's direct reports with their associated ServiceNow logins and durations of the time logged in. The closest soluti...
How to evaluate the license utilization for AI Search Starter Documents under platform foundations
Hi All, We are looking to assess the license consumption for one of our MSP clients. In the subscription management section, it shows that XXXX licenses have been purchased for AI Search Starter Documents under Platform Foundations in ServiceNow. How...
Evaluate the license utilization for Document Intelligence Starter - 5K Document Intelligence Pages
Hi All, We are looking to assess the license consumption for one of our MSP clients. In the subscription management section, it shows that XXXX licenses have been purchased for Document Intelligence Starter - 5K Document Intelligence Pages under Work...
Mid Server Issue
Hello, We have few Mid Server, The two MID Servers appear to be going down every night around 1:00am. Normally these MID Servers are only supposed to go down on the weekends.Looking into the logs the only line that aligns with the time the server goe...
How to detect "Slow ACL" ?
Hi everyone, While making ATF on ACLs, it came under my radar a message similar to this one: Slow ACL 62bbff831b2a68149dbcfc038d4ffbfb for the path record/sn_customerservice_case/read, time was: 21 I am trying to scope how wide the problem is on our ...
Resolved! Implementing Chat queue for HR and IT Agent workspace
Hi All, We are trying to implement IT and Agent workspace.For end users IT portal and HR portal are different.As there are two workspace but interaction table is common for both.We have two different team handling IT and HR end user queries.How to ro...
Resolved! Playbook Activities
In playbook do we have any oob component such that we'll show question with yes , no buttons ?Thanks in advance
How to add additional predefined ranges to Date Filter for Workspace Dashbaords?
Hello PA Community, I am on Utah release and using the new Date Filter option available for Workspace dashboards. I want to add additional relative date ranges for end users to select e.g "Last Fiscal Year". It looks like the Business Rule named "Get...
How to populate Approval type and short description in Sysapproval table
I have a requirement to show approval type and short description in Sysapproval table when user raised a requested and RITM has been created and goes for approval. We are using Flow designer.
Flow Designer - set Stage value by script
I'm trying to programmatically update the Stage for a Request Item in Flow Designer. My issue is that it appears you must manually set the stage using the visual controls in order to get it to function properly. Key points: The normal way to set the ...
How to normalize email domains before user resolution in inbound email
Hi,I have a scenario where few employees has two mail ID,*@company.com *@XYZ.company.comFor few only one ID is stored in sys_user table, eg : ABC@company.com is present in sys_user table and ABC@XYZ.company.com doesn't exist in sys_user tabl...
