Determine if a requested item submitted from the Service Portal or the native service catalogue UI
Hi Guys, Is there a way I can determine if a requested item record is submitted via the Service Portal or the native service catalogue? Mussie
Forum Posts
Dynamic Behaviors icon is not showing on questions in the Catalog Builder
With the last update to Zurich patch 7, it seems the dynamic behaviors under questions on catalog builder have disappeared (they 'exist' by the left of the edit icon as in the image). Did this happen to any of you that have upgraded as well? Any clue...
Resolved! Enable audit for a table
Can some help me to enable audit for a table.
Remove Field changes from activity logs
In the activity logs, I want to hide field changes for the watchlist. As per my requirement, I have added custom comments in the additional comments, so the field changes are unnecessary since the same information is displayed twice.This change shoul...
The approvals are not triggering through flow designer.
I have a request to trigger approvals based on the condition. I have created a flow set the approval conditions and I have set an action called ask for approval. But in the flow execution the conditions what ever i have mentioned those conditions are...
Debug Errors in Flows
Running some debugs on a flow because it is not running when a Request is created. Tried adding a "wait for duration of time" flog logic. That failed and when I debugged it, it said that was the issue.So, I removed that flow logic and tried again. T...
ServiceNow Plugin Installation from Store: Operational Technology Manager
Hello team, I was reviewing the plugin Operational Technology Manager from ServiceNow Store and i noticed that against the module version it shows Unresolved Dependencies as shown below. Does anyone who what does it mean? There is a bug in installati...
In Subscription management the Intregration Hub Stater is showin Overallocated
In Subscription management the Intregration Hub Stater is showin Overallocated.i want to know which one is using most . But i can't find any useful table where i can find which one is using the integration Hub starter the most
Knowledge Base editor control adding unwanted inline style for Numbered and Bulleted lists
So, I'm really spinning my wheels trying to figure this out, so now I'm here hoping someone can give me some ideas of where to go from here. I admit, I'm not great at navigating my way through ServiceNow and have a hard time finding anything so "Serv...
Resolved! How to copy worknotes from interaction to Incident table on Agent Workspace
Hi All, how can we copy worknotes from Interaction to Incident on agent workspace? I tried editing with below UI Action yet no luck, can someone help me with this. if(current.update()){ var inc = new GlideRecord("incident"); inc.initialize(); inc.cal...
Best ways to learn servicenow platform?
Hi Pals,I have enrolled to ServiceNow certification and I have good technical background from my work experience. If one can suggest the path to achieve from base to advance level knowledge with FastTrack will be helpful. Also, this is my first ass...
Configure search resource context properties
Hi All, Can we configure search resource context properties for workspace. Is it possible to apply search restriction for different workspace with the corresponding knowledge base. I want to restrict the search results to a specific set of knowledge ...
Resolved! why the field is empty
Hi Team , Looks like one of the field is coming empty , what could be the reason
Salesforce Case attachment to ServiceNow via REST API not getting loaded in proper format
Hi Experts, I am using below given code in background script to load Salesforce attachments from case table to ServiceNow Incident table and it's working and attachments are getting loaded but when we download the attachments and view the content the...
