I would like to ask a quick question ..slightly baffled.We are looking for a “Survey Response Follow-Up” process; where surveys are reviewed, users are contacted (especially bad surveys) and tasks is then closed. I have done some research and I am st...
Hi, I have a question.My team has spotted that when work notes or comments are updated by AI Agent, this sys_id shows up d808244de4df5650f877f4c9ef9e2dd5 (see screenshot attached). I have found what is stands for, namely it is a sys_Id of NowAssist S...
All,I have a requirement to clone all the ci relationships from one CI-xxx to another CI--yyy for one of the useras per requirement.Please provide me the best options to achieve the same in ServiceNow(Zurich Version) ThanksSam
Platform: Zurich patch4-hotfix3 Context: Our platform use is specifically targeted to customer service agents via a customized CSM application. CSM is the only real licensable product on our instances. No other products are installed. Users acces...
How can I open a record in a new tab from a ux list action (sys_declarative_action_assignment) client script? I tried g_aw.openRecord but I get undefined in the browser console. g_list works but not g_aw. I can use top.window.location top open the ...
I am trying to remove the Overview tab from the Service Operations Workspace Incident record view. I have tried deleting the "cause" section from the view. I also have tried duplicating the "Incident Overview SNC" variant, deleting the "cause" contai...
Dear ServiceNow Folks, Greetings. I would like to get your advise and suggestion on one of the Platform performance issues that needs to be fixed . We have close to 63000 Schedule Jobs in trigger list currently in our environment . We would like to d...
Currently running our instance on ServiceNow Cloud (public SaaS environment) and are exploring the possibility of migrating to a Private Cloud environment due to internal security, compliance, and infrastructure control requirements.Can migrating fro...
I have the requirement as mentioned below:1. Confirm the email addresses that should be included in the whitelist in addition to the following three tables/fields: *Table:Field-sys_user.email-sys_user_group.email-sysauto_report.email_addresses 2. Con...
I am working on a POC to create a custom Translator Configuration to use in Dynamic Translation.Since I can't test any of the OOTB integrations (Microsoft Azure Translator Service Spoke for example) because I don't have a valid API key for any of the...
Hi, all I am currently working on implementing Adaptive Authentication in ServiceNow and facing some challenges with configuring the authentication method within the policy conditions.My Goal:I want to implement the following login behavior for our f...
I have created a form declarative action ufx client action where I'm not passing any payload from it and created an event record page which opens a subpage as a mod/** * @Param {params} params * @Param {api} params.api * @Param {any} params.event ...
Getting this error and I am not familiar on how to fix it. I went to the cmdb_entry_related table and the sys_object_source tables and could not find a record with the sys_id 73b8c48e8d707110f8778302d753bcd2 to delete. Open to any suggestions or if a...
Hi, I am very new to ServiceNow, so my knowledge of its full capabilities are a bit limited. I have been asked to investigate embedding already created QuickSight dashboards into ServiceNow. I have found the following Github project that uses AWS Cog...
I set glide.approvals.restrict_delete to true but user with itil, catalog, or sn_request_write role are still allowed to delete. I have the out of the box ACL so why are the users still allowed to delete records.