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Hi,I recently created a clone profile. While creating it, I noticed that there is already an out-of-the-box (OOB) clone profile called "System Clone", which contains several Preserve and Exclude records. My question is: Do we need to add our custom c...
I created a custom Knowledge Article Template. When I select a Knowledge Base and choose this custom template, the article is created successfully. However, when I click Publish, the approval workflow is not triggered.The same Knowledge Base is confi...
With the last update to Zurich patch 7, it seems the dynamic behaviors under questions on catalog builder have disappeared (they 'exist' by the left of the edit icon as in the image). Did this happen to any of you that have upgraded as well? Any clue...
Has anyone successfully migrated Knowledge Management from Lotus Notes to ServiceNow? What would be the best approach for this migration, and what conversion tools are recommended for migrating from NSF to other formats? Any advice or suggestions wou...
When trying to setup Workday spoke using Oauth, after doing the registry, there is a step for Get Oauth token.This opens up a workday UI screen instead of using the token to connect.My understanding is this username/pw screen should not pop up becaus...
Hi AlL, Created a custom table with some keywords record, needed to match where shirt description contains one the keyword, Loop should run and check each keyword individually one by one and five result as true on matching Use if ""contains" conditon
Hello everyone,I am working in UI Builder on the Zurich version and I need some help.I added a Record Form component to display some fields as a summary section above a related list. The goal is for users to only view these fields in read only mode,...
So what is the purpose of it?? Thanks in advance.
Hello I building a catalogue item, in the form, the business requested to add something like a table in the screenshot, where the cells, under the Options header are drop down options, and the cells under Locations are reference tables. Days are pre...
Hi everyone,I am using a List/Data Table component in Workspace (Zurich release) and I would like to hide or completely remove the default "Edit" button/action from the list.The button is currently disabled/read-only, but I would like to remove it fr...
Hi All,Has anyone done ServiceNow-Cisco Umbrella Integration?I would like some documentation around it, and basic requirements for starting with it.
I've recently run into some issues with subscription notifications (example - "A new version of KB####### has been published") not triggering properly. I have a case open already trying to find a root cause and have continued to dig on my own. This h...
Hello everyone and sorry in advance if this is not the proper channel.I've been working with ServiceNow for years on a Mac OS, but now I have to switch to Windows due to company's policy.I've have some visual impairment which makes hard to read and w...
I am using a GET to query the CMDB computers table and iterate through results. I have noted the following inconsistencies I cannot explain. For the query (note split across lines for clarity):GET https://<host>.service-now.com/api/now/table/cmdb_ci_...
I have gone through many post regarding PDI down but it really take this much time to wakeup?