Seeking ServiceNow AI product and features reviews
Hi, I'm interested in hearing and reading reviews of ServiceNow's AI products and features from the community that has used them. Thank you in advance community! Van
Forum Posts
Resolved! Roles that are able to approve requests
Hi all, I have a doubt on which roles can approve, as OOB functionality. My current understanding is: - ITIL user can approve any request, as long as it's assigned to them - Admin can approve anything, even if it was not assigned to them Is that co...
How to include the now assist in service portal
When the user try to submit the request through service portal. Need to configure a button Get recommendation. When user click it. The ai agent will analyse the request details and previous submission it will provide the recommendation. Once it accep...
Resulting actions when a date has lapsed in the `Expiry Date` in Document Management tool
I'm testing the behavior of the Expiry Date field available in document records ds_document.do of the document management tool ds_document_list.do. Yesterday, August 5th, I created a record, set the Expiry Date field to August 6, 2026, and added the...
User form activity fields in playbook
HiIn user form activity can we show more no.of fields. In the ui it's showing form for less no.of fields If there are more than 10 fields then if we 're choosing mark complete then form is showing can we show form without clicking mark complete
Technical Documentation
Dear all, Sharing a new Design system template designed on Claude AI. (Check for the sample output at the end of this thread) NOTE - This requires a Pro subscription. The Community can consume it by navigating to: Claude DesktopNavigate to the bottom...
Comparing CSV Records with a ServiceNow CMDB Table Using Agentic Workflows or Now Assist
Objective:After comparing the CSV data with the CMDB table, I want to identify:Obsolete recordsRecords that exist in the CMDB table but are not present in the CSV file.These may indicate assets or CIs that are no longer valid and require review.New r...
Resolved! How to update chat title for Live Agent Chat
How can I update the text from "Live Agent" to some custom text when using live agent chat?
Need to set Default Score Color on Dashboards for Dark Theme
I currently have an issue when a user is in Dark Theme they are unable to see scores that would otherwise be in black. I would like to have the SCORE color default to white if user has Dark Theme enabled. I used the attached UI script on my PDI (Xan...
Resolved! Is there a character limit on the SNC Access Control plugin?
We have installed the SNC Access Control plugin, but are running into what seems like a character limit in the "Name" field when trying to add multiple users. Is anyone aware of this problem, or how to correct?
Updated Icon pack - Download now
If you're like me, you can't stand it when fresh new icons are released with the latest version of ServiceNow but are not included when you upgrade.So I've done the work for you and collected all 336 .png icons for you to use in your Service Catalog ...
To Pull Navex Case attachment to Servicenow HR case
Hi Experts, We would like the Navex case attachments to automatically feed into its related HR case in Servicenow upon creation or update. Is there a way to configure it without using the Navexspoke? Currently, we are using SOAP message function to p...
How to Setup SMTP and IMAP email accounts via Oauth 2.0 Authentication on ServiceNow using MS O365
Follow the Below:1. Install Plugin - Email - OAUTH support for IMAP and SMTP2. Contact the O365 Admin and have him perform the below :a. register Oauth Authentication.b Create Certificates and Permission on the Mailbox to generate Application ID, Cli...
How is "Reassessment frequency" saved in the Risk Scope & Scheduler Playbook?
Hi everyone,I am working with the GRC: Advanced Risk workspace, specifically within the Risk assessment scope and scheduler Playbook.I am trying to troubleshoot an issue where the "Reassessment frequency" dropdown selection on the Playbook card is no...
Resolved! MCP Server Configuration
Dear all, I am trying to configure a MCP Server. I tried my best, but I am failing, not sure why. (Attached are the MCP Server connection logs as well) I am trying to use the nowaikit which is open source MCP Server.I configured everything via the te...
