For a Custom scoped application, inside agent workspace via a UI action, i display a g_modal.showframe function onClick(g_form) { var premiseId = g_form.getUniqueValue();var rpId = 'rpid';g_modal.showFrame({ url: 'sp?id=sc_cat_item&sys_id=' + rpId + ...
Hello, In an out-of-the-box instance, an ITIL user who has access to the sys_user table does not have access to the customer_contact table by default. The same applies to the customer_contact fields, as read access is not granted by default in an OOT...
Hi All, We are using Build Agent Tool to create a catalog item and flow in global scope. Facing the issue with writing the prompt for populating a group record in ask for approval action for flow. It's not populating the exact group we have given in...
Hi,Has anyone configured MIAC (Machine Identity Access Control) for the Attachment API?I currently have a requirement where an integration account needs access to both a custom scripted REST API on the Incident table and the Attachment API.I was able...
In Workspace there's an 'Edit column' button to add or delete or reorder the columns. Changes will appear in the list table after applying but once user reload the page, the list view column will revert back to its default layout.The highlighted is t...
Dear experts, We are planning to create a common workspace for our agents!The agents are part of different scoped applications, e.g. HR, Finance, Procurement, etc.We are not convinced yet to create separate workspaces each for these scoped applicatio...
Hi All, I am trying to fetch record count from ServiceNow via Postman using table API but the record count is not matching.Table: cmdb_ciAPI: /api/now/table/cmdb_ci?sysparm_count=trueCount in ServiceNow: 1125994Count in Postman: 11259877 Table: incid...
We have recently implemented live chat and one of the things our team leaders want is a day to day report with the duration each agent spends in each state. I think they will, in future, want to see how long each queue was "manned" during the open ho...
Hi, I have 2 instance , and when i am creating an incident in one instance then same record is replicating in another instance via rest step in flow designer But how i can send attachment from one instance to another instance via rest step in Flow d...
Notifications need to be generated for the Line Manager based on the employee's Employment End Date from the General Leaver Request catalog item.Notification RequirementsReminder 1 - 15-Day WindowSend a notification when the employee has between 15 a...
Hello Community,Please how to I add a ghost texts to a place holder? I will like to add some ghost texts to a text box as a form of additional information that will disappear once the user starts to type into the text box. Thanks
Hi, I have a flow created that uses "Send Email" action. It has been working fine in Dev/Test but when I moved the update set to prod, the same flow start to fail at Send Email step with error "Access denied to create new email". Any help with the is...
Hi, We are facing java.lang.OutOfMemoryError: Metaspace error(KB0960944) 2 or 3 times a week on an irregular basis on our production instance, and the node is restarted each time, it causes problems with some scheduled jobs and UIs. We can't implemen...
I have created a form declarative action ufx client action where I'm not passing any payload from it and created an event record page which opens a subpage as a mod/** * @Param {params} params * @Param {api} params.api * @Param {any} params.event ...
