Hi all, We have a requirement as below: When AI search is triggered in VA, it will fetch HR cases, KBs and News articles as per the requiement. KBs and HR cases are working as expected. For News articles, the search results are coming up but when the...
I have twos reference variables that I want to report on - these are in multiple catalog items. One is called project number and the other is called approver.I am trying to get a report that has the following: RITM #REQ #REQ Open DateSCTASK #Opened B...
In Service Now,We scheduled the clone two days ago and received the clone completion email. In the System Clones table, the state shows as "Completed", but the "% Complete" column shows only 97%. We also checked the clone logs, and there are no error...
tell me the servicenow how work in real life some tips
sounds like you're working with servicenow service portal.This is a super common tweak here are the two clean ways to handle populer items either remove them or redirect them elsewhere.
my question does pdi provide the acess for the ai search and if so how?
For all using HELSINKI and the Service Portal-As most know, a Service Portal references ONE Catalog and ONE Knowledge Base. I've tried to setup a single Service Portal to reference all Catalogs but it was far too difficult and out of my area of exper...
I'm getting this error when trying to diagnose a missing approval issue: Does anyone know what this error means and how this could have happened?
Hi everyone,I've seen quite a few threads around this topic but was wondering if anyone actually found success with importing Knowledge Articles with images into ServiceNow, particularly with Microsoft Word and PDF documents. We tried the inbound e...
Hi, Is it possible to import PDF's with images as knowledge article's body ? Regards, Ayush Saxena
Still waiting on some way to natively display .PDF files within a knowledge article. I know there used to be an app on Share that would handle this, but I'm not finding it anymore (and I think it got deprecated). Currently, I'm having my user base ...
please guide me step by step as I shown in the screen buttom left I am seeing javascript void(0) just to let you know javascript is enable in my chrome and in compter setting.
We are currently setting up a User Criteria based on a field attached to the user profile for Country. This is all working in the first instance but if you change the country against the user, the Service Catalog doesn't update until you clear the ca...
Introduction Ever felt like you’re missing updates in ServiceNow? Notifications are here to save the day! They’re the little nudges that keep everyone informed about what’s happening, whether it’s an incident update, a task assignment, or a major cha...
For organizations using ServiceNow, a well-organized Service Catalog is crucial. It provides a central hub for users to access, request, and manage services efficiently. Catalog Builder is ServiceNow’s user-friendly tool designed to help create and m...
