Bidirectional Integration from 1 service now to another servicenow

[ravichanduk]

Hi can anyone help me how to done this integration

Incident created or update in one instance that should be reflect on other snow instance also

messaged should be send for both of them

if anybody done with this please share the code and process

[Dhruv Chandan]

Hi ,

One way to do is by configuring REST API "GET", which will hit other system and you'll get response from that system as defined in REST.

On the other system as soon as record gets updated call a rest API from that also and configure the end points correctly then this should be achievable.

Thanks.

Dhruv

[y16]

hello dhruv can plz add some screenshots that would be great i am unable to find bidirectional integration of 2 instances using rest api

[Ashutosh Munot1]

HI,

There is a process to do this:-

1) You have to create inbound and outbound SOAP messages in both the instance so that whenever incident is created in both the instance it will be created in other instance as well.

2) You will have to Give mapping of field in SOAP message.

3) You will have to give access and rights for user used in soap to create incident.

THanks,

Ashutosh Munot

[Ashutosh Munot1]

Hi,

Check below links:

https://docs.servicenow.com/bundle/kingston-application-development/page/integrate/inbound-soap/task/t_CustomizeResponse.html

https://community.servicenow.com/community?id=community_question&sys_id=33acf6d4dbb4dfc0fac7f4621f961917

THanks,
Ashutosh Munot