Resolved! When the data gets deleted from Events(em_events) table?
When the data gets deleted from Events(em_events) table? Where can I find the setting?
Forum Posts
Resolved! How do I change From: address used by scheduled report
Ave.I have in the system several email accounts defined and each email that gets out of the system should have the "From:" address correctly set.So far I was able to manage all that using templates, scripts, etc. but I hit the wall when I defined sch...
Resolved! How can I design the Frontend of ServiceNow?
Hello Community, I was wondering how to design the frontend of ServiceNow using Javascript. Are there learnings available that I did not find or are there other things you can help me with that I can start designing the frontend of ServiceNow? So...
Resolved! What does the email error message "Notification (unknown) excluded recipients because user has no usable devices " mean?
I set up a scheduled report for our help desk team and set recipients to be all member of that Group. When I went to check that all was well, I noticed that one member was not on the distribution. The log showed the following error: This is a majo...
Resolved! Export all Knowledge articles (in the event of ServiceNow being entirely unavailable)
Hi all,Let me preface this ask by saying that I do understand the availability SLA's for ServiceNow, as well as the extremely unlikely event that ServiceNow would be wholly unavailable...That being said, an ask coming from my organization from a busi...
Bulk Export Knowledge
Does anyone know of a way to bulk export knowledge articles from ServiceNow? Not the lists of articles but the actual articles in a set of formatted pdf, word or html files?
Resolved! Disaster recovery, business continuity
Hello, There is any documentation related to Business Continuity and Disaster recovery for NOW Platform itself? in case of disaster how data is recovered? and so on Thanks, Cristian
User Criteria to show/hide KB Articles on Service Portal
Hi, We are transitioning from the ESS Portal to the Service Portal and would like users to have access to both. Is there a way to define a User Criteria or use any other solution to show a Knowledge Base or some selected KB Articles only on the Servi...
Flow Designer script action date handling issue
I don't understand how Flow Designer processes dates and times. I created a simple Script Action to test inputs and outputs. The first screenshot shows the script action. It's a very simple pass through of the date/time value as a date/time and as a ...
Communication between organizations both using Service Now?
I found that incoming email from another organization that is also using ServiceNow was marked received-ignored by the "Ignore header" email filter, since the incoming message headers contains "X-ServiceNow-Generated:true". There's a handful of other...
Resolved! transferred sysevent records
What is the sysevent state progression? Our sysevent record list grew recently and we have hundreds of records in the queued and transferred states. This morning, we had thousands so the system is recovering. I read the https://community.servicenow.c...
Hi, there is ALLOW DIGEST check box on Notification form.
So what is the purpose of it?? Thanks in advance.
How do I set Active=False for specific Scheduled Jobs when cloning down from Prod to non-prod instances?
When cloning down from Prod, we want to preserve the Active state of the Scheduled jobs in the non-prod instances and we want to preserve the REST Messages because they point to non-prod endpoints.
Resolved! How do we print a record from Service Portal
Hi,How do we control the printing of a request or incident in the Service Portal in Helsinki?There's no print button as far as I can see, and ctrl-p yields a mostly useless layout.brThomas
VTB: Display and use a different field for filtering in the Quick Panel
Hi everyone,Hope someone can provide some advice.Need:Instead of filtering by names assigned to VTB tasks, filter by group/capability the task is assigned to.Before resorting to using the Group, I thought of using the labels in the Visual Task Board....