How to access global system properties in scoped application flow designer?
How to access global system properties in scoped application flow designer. Thanks in advance.
Forum Posts
How to set up a response SLA?
How to set up a response SLA? Do I need a plugin for this? I already have SLAs set up for resolution, but I would also like an SLA for first line response. Please provide detailed instructions, if possible!
Resolved! UI Policy to hide/Show Checkbox
Hello all, Has anyone had any issues creating a UI Policy to hide/show a checkBox field for a service catalog item? I will document my UI Policy below. Condition:test_selectbox = new ortest_selectbox = oldCatalog UI Policy Actionstest_checkbox...
Tooltip for Catalog item variable
Hi, I want to add a tooltip for a variable in catalog item,i can use OOB tooltip but client needs Tooltip with huge information. it cannot possible with OOB tooltip.can anyone help on this? Thanks in advance. Regards Sunita
How to prevent creation of duplicate record through a flow designer without hard coding?
Hello, I have stumbled into this issue while building our logics around flow designer to create a record on a table A with some values , only if it is not created yet , otherwise if found then update the same record with some values. Later, use the...
How do I duplicate or create a Template for a Visual Task Board?
I would like to reuse information like lanes, labels and users I added to a certain visual task board. How can I duplicate one to then clean up for the next project? Is there a way to create a template from one and then apply to the next, or is there...
Can you use '@mention' in Work Notes from a List View
Hello! With regards to using @mentions, my team has a request to allow ITIL/platform users to add an '@mention' in work notes from a list view (i.e. right-click on the work note field). The current issue they are facing is you can enter the '@men...
Issue with Duplicate knowledge article numbers while importing XML
Hi Team, We are having issue with duplicate knowledge articles creation when we imported new articles. tried with below business rule (insert) and it is not working. Could someone help me to complete it. var curNum = current.number + ''; var newNum...
Run scheduled job based on time zone
We have a job that runs daily to add new hires to an Active Directory group on their start date. This job runs every morning at 12:30am PST. The problem is that starters around the globe are waiting well into their first day before they are granted t...
Resolved! How to add single quotes to each array item
Hello, I have a script that builds a comma separated array. How can I add single quotes to each item in the array? This is what I have so far: var array = []; var number = 'number'; var gr = new GlideRecord('incident'); gr.addEncodedQuery('state=3');...
Resolved! Creating a Flow (Flow designer) on the Flow Engine Context table doesn't work
Hello, I'm trying to build Flow with Flow Designer on the Flow Engine Context table but the condition never triggers. The goal of this is to create an incident when a certain Flow context results in an Error. Here is my condition (I tried only with t...
Want to convert GMT to EST/PST by passing timezone
Want to convert GMT to EST/PST by passing timezone. Can you please help me how can we do that in service now.
Getting an error while trying to connect to the data source "com.glide.db.impex.datasource.DataSourceException: java.io.IOException: SSH authentication failed, Timed out while waiting for TCP to connect to "
Hi Team, I tried test loading 20 records in a data source from a server. But started getting the below error even after password reset. error: com.glide.db.impex.datasource.DataSourceException: java.io.IOException: SSH authentication failed, Timed ou...
Is there any default rate limit for table api in Service Now
Hi team, I would like to know if there is any rate limit that is by default applied to table api? Example: If the user hits table api for x number of times in an hour then rate limit error will be thrown. What is the default number here? I have gone ...
Survey trigger - random
Hi All, I have a Cases Survey where a survey need to be sent for every 5th case closed and I set trigger to Trigger Randomly and probability to 20%. What we see is its not triggering as desired and it also randomly sends duplicate surveys (randomly...
