We have some security Incidents classified by category. These Incidents must be searchable only for user with "security_incidents" role. I was able to control these from the Incident List view. But I do not know how to hide them from the search on to...
I am trying to create a record producer for the dmn_demand table. The field 'type' is dependent on 'category' and through a number of iterations of trying to mimic what people have done on incident record producers with category/subcategory I have th...
Hi ,I have created a variable set and have to use it multiple times in a catalog at different order.Can I some how copy all the variables of variable set and just change name for 2nd and 3rd variable set.I tried insert but variables are not getting...
Hi everyone, I create an email design for my company and we wanna use it for all of our emails. Is there a way to have the design template somewhere and call it for different notifications? Right now if I use a template in a Notification and I add c...
I'm trying to determine what value (server name) goes into the Target host field in a PowerShell activity. I've read several responses in the community and also the Orchestration Tips and Tricks but my results don't seem to match what is mentioned i...
We have some custom color codes that we are applying to a large number of items as part of a rebranding effort in our ServiceNow environment. The color codes were selected specifically to match corporate color codesm so they don't match the standard ...
I have about 100 requests that will not change state to closed. These are for catalog items that have been approved, the tasks have been done and marked closed complete. The requests still show as open in My Requests.Of interest is that the RITM for ...
Hi, We are facing java.lang.OutOfMemoryError: Metaspace error(KB0960944) 2 or 3 times a week on an irregular basis on our production instance, and the node is restarted each time, it causes problems with some scheduled jobs and UIs. We can't implemen...
Hi experts, How to send email notification on Parent table when child tables' record is updated/inserted. I created an email notification on parent table, but it doesn't work triggering records are updated/inserted on child tables. I want to use Noti...
I am unable to install mid server, On my home laptop I have servicenow instance for practice, I have created a mid server user "miduser" and pwd "miduser123". when i am clicking on Jakarta mid server installer then it is asking the URL,mid server use...
Hello, I have a record producer with multiple Multi Row Variable Sets. I need to create a flow, when a record is created from the Flow, it needs to grab all the line items from each MRVS and create a new record. How can I do this? Thanks!
I have developed a custom application and gave itil role to have read/write/update. I want to expose this application in service portal with the same functionality as "create incident" record producer that one can do from out of the box. What exac...
Hello, I added the flow field to form but it does not appear that you can use flow designer with record producers. Get catalog variables is only for catalog item. My guess is you need to use the script portion of the rp and standard wf editor. ...
Hello Team, ### INTRODUCTION ### We have a custom table called "u_distribution_lists"In this custom table, we have a field called "Users to inform"The type of the field is "List" and is referenced to "sys_user" tableThe field can contain one or multi...
