Use case: I want to activate Agent Assist in Agent Workspace to be visible on interaction record to be able to do knowledge search from interaction directly. Using knowledge from interaction is needed for agent to check if the interaction should be e...
I am trying to display the Label instead of the value. I have the current email script and it is displaying 1 instead of Opentemplate.print("State: " + gr.state+ "<br />");
I am trying to update email, phone and location only if there is no existing value for the field. I see that existing value is being updated by new value. Please let me know if I am missing anything. I created a transform map as follow I have the f...
Hi All, We have just upgraded to Paris release but come across an issue with the Service Portal announcements. No announcements were displaying and when checking in the browser console I could see a 500 (internal Server Error). Having a quick look ...
I am trying to create a new JDBC workflow in the Activity Designer to call a stored procedure on a MS SQL Server. However, the JDBC Activity requires a credential, which I believe only utilizes SQL authentication, and I need to use Windows authentic...
I am having problems trying to use an encrypted password in a PowerShell Activity. I need to pass a Password into my PowerShell script which is used to access external systems such as SCCM, SCOM and vSphere. I am also testing Terraform which has to...
Hi Community, I need to create a scheduled job that monitors the health of the instsance (for example the memory that is currently in use) and creates notification when certain threshold is reached. As far as I know such info is accessible in xml f...
Hello everyone, I am trying to fetch approvers and set approval rules via script in 'Ask for Approval' action of Flow Designer. I want request to get approved/rejected, if any one approver approves/rejects it. I tried below 2 strings for setting appr...
I use the vaSystem.connectToAgent() method call to connect a conversation to an agent. But I am unsure about the nature of this call. I first supposed that it was synchronous, so I thought I could do something like this - gs.info("-----Connecting--...
Appreciate tips on removing the data in the staging table as well as deleting the table as needed.
Hi,I tried moving images of my catalog item from one instance to another using update set but its not working. I checked admin override of ACL with function "getSCAttachmentReadAnswer" and I was able to see it in sys_attachment table. Somehow I captu...
What is the difference between the SOAP action and SOAP endpoint in an outbound SOAP message? Some specific example would be helpful
Hi, I'm working on a Catalog Item to automate adding users to AD group. I have created a list collector in the Catalog Item to select multiple users to be added to the group. I'm looking for a help on how to add this list of users to AD group using I...
I want to invoke a rest service. I would like to see which API is a better option, RestMessageV2 or GlideHTTPRequest.Are there some specific contexts where each of them have better advantages.
Hello,I know that ServiceNow has a Tiny URL plugin that is supposed to shorten URLs, but I'm wondering if there is a way I can feed it a long URL and have it kick out a shortened URL that I can then pass along to someone.Our SharePoint team is going ...
