I have written an email script to show a specific email address in CC of emails. 1. I have tried writing gliderecord in the mail script and make the CC in the emails calling the ${mail_script:Add_CC} in notifications var user = new GlideRecord('sys_...
Hello,We have a fairly simple ritm workflow for a catalog item with the first step being a group approval. Once the group approval is approved , it moves on to a catalog task.We allow the user to cancel their request if no longer needed or if opene...
In ATF I'm trying to create a test that will run through an Incident being Proposed as a Major Incident then Promoted. I am stuck at the point where I can't find the "Promote" button like in the picture below. I'm using a "Click Modal Button" but uns...
I just enrolled for servicenow fundamentals self paced learning course from https://servicenow.sabacloud.com I have a query regarding the capstone project which needs to be done in module 6 at the end of the course. How to successfully complete the...
Hi all ! I put the code below in a variable set catalog client script. function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; } var choice = g_form.getValue('u_end_of_service'); var message = ''; sw...
Have the requirement to only allow users to log into ServiceNow using DoD CAC certificates.I can get the DoD Root CA certs to use for trusted RootsHave done many searches already however and dont see anyone talking about the possibility of having the...
I’m working on changing the @mentions notification to include ticket details like the short description, requested for, Requested by, and assignment details. I’m not very good with javascripting. I’m looking for help to create an email script that c...
Hi, i was searching for this solution in community but couldn't find. I decided to build the solution by my own. here I'm sharing it.Requirement: This requirement is for new joiner order guide setup. the client come up with list of catalog items and ...
Requirement is for inbound email created incidents of a certain condition (category) to delete any attachment on the incident created. Idea is that for a certain group handling security ops type of tickets, we don't want malicious payloads being atta...
I am using the out of the box service portal and I would like to add a fifth icon/column to the basic vertical 4 icon across layout. Has anyone done this or can give me ideas on how to do this? I am not a programmer.
Hi All, I have a requirement where i need to hide one state in change management form based on priority . If Priority is critical and high need to add post implementation in process flow else need to hide .Can someone guide me correct way I have c...
My customers want to remove the option for users to upload picture button on the user profile on Portal. Also want to remove users ability to update 'title' on portal - seems that they can put anything in this field
Hi, In my developer instance, I have enabled the Integration Hub plugin. But I am not able to see "PowerShell" step under Integrations. Not sure how to get this any help is appreciated. Regards, Karthik
I'm working on a Catalog Item in the global scope. I'd like to make a cosmetic change for this one Catalog Item, re-labeling the Submit button to say “Submit for Approval”. Since there is apparently no way to configure this on the Catalog Item itself...
Hello,i have a similar issue to this thread The specified message was not found.The solution given by anurag92 works fine but doesn't allow to customize the page with other widgets./MyIT?id=list&table=u_user_packagesI would also like to display this ...
