Business Rule not triggering in custom scope
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‎01-24-2022 08:36 PM
Hi Community
We are having a business Rule on Task_sla table which would change the boolean value of a custom field on our scoped table which is being extended from task table to be true if "has-breached" changes to true.
The BR was working as expected earlier and we had a clone recently and we found out that its not working now, we tried to figure out the glitch but were unavle to do so.
Any suggestion or help would do a favour for us, the script below is for reference.
Conditions are:
cScript:
TThanks in Advance.
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‎01-24-2022 09:20 PM
Hi,
is the BR triggering?
Any error in system logs for cross scope etc?
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎01-24-2022 10:24 PM
Hi Ankur
Thanks for the reply, The BR Itself is not triggering.
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‎01-24-2022 11:11 PM
try to remove the BR condition and check if it triggers
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎01-24-2022 11:37 PM
HI Ankur
The business rule is triggering after the update when we remove the condition but when has breached is changing to true the logs are not appearing.
Whereas if we manually change 'has breached' to true in list view on task_sla record then the Custom field is getting updated to true.
Thankyou