Has anyone managed to get Inbound Email Flow Designer working?

[SW7]

Hi All,

Quick question, has anyone got inbound email working in flow designer? by that I mean actually sending an email to servicenow instance and it generating a ticket through Flow Designer?

Many thanks

SW

[RudhraKAM]

the issue with using inbound emails in flows is ,it will work if you run as admin but wont work if you execute as guest (as guest has no rights to execute on that table ) . It will work if you give roles to the Guest.

*when you say tickets , is that incidents ? if yes as a ITIL user and Admin yes we can 

[SW7]

Kam,

Thank you for your response. I have a user account, with ITIL role, that has an email address which matches the address I am sending from to the instance. 

When I try to raise an incident ticket from the email, which should trigger through the flow designer instead of actions. 

I have checked all the usual, however I have performed another test and see in the system mailbox inbound received when i search the email log below I see that it states (Trigger: unable to located the target record for the table named incident "skipping". 

Which is strange as I am trying to create a new record Not update a record. 

Please see atached.

Your assistance is much appreciated.

Thanks

Steve

[The SN Nerd]

We ran into various issues and had to abandon it and go back to inbound Actions. I just don't think the functionality is 'production-ready' yet.

Two issues of note:

• Flow expects your original guest account to be in the system, which gets removed if you have cleared 'demo data'.
• Flow still run even if inactive

I think some of these issues are fixed in future releases.

[SW7]

Paul,

Thank you for the comment, was up until 02.30 this morning trying to figure this out as its very frustrating. I am on the latest Orlando patch 1 release, so would expect this to work as described.

The problem I have narrowed it down to in the System logs is two issues:

1. It does say in the logs attached that the email coming in is classified as "NEW" for Trigger execution, however it does nothing. Do I need to add an inbound action rule in system policy email inbound rules? 

2. It specifies that Domain Monitoring did not create or update appsec_domain_result_set using current, not sure what this 

Later this morning I have tried again and the error (Domain Monitoring did not create or update appsec_domain_result_set using current) still appears.

Any Guru out there who can help please, much appreciated.

Kind regards

Steve